Ratings based on 951 Verified Reviews

3.3 out of 5
59% of guests recommend
3.5 Room cleanliness
3.5 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by George

Posted Nov 14, 2017 on Hotels
Comment from Hotel Management
Dec 2, 2017
Dear George, Thank you very much for taking your time to complete a survey during your recent stay with us. I'm delighted that you enjoyed your stay and very pleased with the higher rating of our services and facility. Once again thank you for your valued feedback and for choosing the Baymont Inn & Suites near TTU. We look forward to welcoming you back soon. Ana B.
5 out of 5
Recommended
for Everyone
by A verified traveler from Texas

Posted Oct 10, 2017
Very conveniently located to Texas Tech campus. I will definitely reserve for my next stay.
Comment from Hotel Management
Nov 14, 2017 by Ana B. , Hotel Management
Thank you Sara. We truly appreciate you and the opportunity we have to accommodate you again in near future. Hopefully to see you soon. Sincerely, Ana
4 out of 5
by Barbara

Friendly staff in a nice hotel

Posted Oct 2, 2017 on Hotels
Everyone was very nice and friendly. They were accommodating and even called shortly after move in top check that everything was okay with the room. The bathroom door didn't close completely, but that was small compared to all of the positives. Thank you.
Comment from Hotel Management
Nov 14, 2017
Dear Barbara, T Thank you for bringing this unfortunate happenstance to our attention. We will assure you that we are doing everything we can to rectify the situation and making sure it does not happen again. We look forward to your future stay with us. Sincerely, Ana B.
3 out of 5
by Mark

Posted Oct 2, 2017 on Hotels
Comment from Hotel Management
Nov 14, 2017
Thank you for staying with us and for your feedback. We will assure you that we are doing everything we can to rectify the situation and making sure it does not happen again. Sincerely, Ana B.
3 out of 5
by A verified traveler

Posted Sep 22, 2017
Pros: free breakfast, proximity to campus
Cons: Modernized
was expecting a little more due to the price and the pictures. Room smelled funny and the hotel didn't have a bunch of amenities that hotels normally do.
Comment from Hotel Management
Nov 16, 2017 by Ana , Hotel Management
Thank you for bringing this unfortunate happenstance to our attention. We will assure you that we are doing everything we can to rectify the situation and making sure it does not happen again. Sincerely, Ana B.
1 out of 5
by James

Not a good place, terrible customer service.

Posted Sep 18, 2017 on Hotels
Checked into a dirty room and then relocated to a room where the toilet was left dirty. GROSS! Horrible experience.
Comment from Hotel Management
Nov 14, 2017
Hello Sir, Thank you for bringing this unfortunate happenstance to our attention. We will assure you that we are doing everything we can to rectify the situation and making sure it does not happen again. Please allow us to accommodate you again in the future and we will , make sure you will have the stay you deserve. Sincerely, Ana
4 out of 5
Recommended
for Everyone
by A verified traveler from Spokane, WA

Great value, comfortable, convenient.

Posted Sep 6, 2017
Pros: A little off the beaten path, which was nice, yet we could walk to some nearby restaurants and CVS and Texas Tech campus (a bit of a walk, but nice).
Cons: The pool was super cute but needed to be cleaned. We were there 4 nights, and it was never vacuumed. An issue with the pump was understandable.
Location: Uber is only about $3 to just about anywhere in the area. Or you can walk--quite a distance, but no hills to Texas Tech. Great dining nearby.
We were pleased with this hotel. Loved the airport shuttle and the nice breakfast with lots of items. The staff and workers were very pleasant and informative and helpful. The location was convenient yet not in a busy/congested area. Easy to navigate around from there. Walking distance to an excellent Louisiana Kitchen, "Jazz", which is just like being in New Orleans. YUM! Also, across the street from a super good BBQ Truck that makes everything from scratch and is really inexpensive. We really loved the cute outdoor pool with waterfalls; it was very refreshing. The room was really large and comfy with a desk, an extra cushy chair, refrig-microwave-coffee maker; and our room had a view of the pool. Seemed to be pretty quiet as we didn't hear noise from other rooms near us. Also, they had a convenient bar/lounge up on the 2nd floor; we meant to get up there but ran out of time.
1 out of 5
by A verified traveler from San Antonio Texas

The worst experience ever

Posted Sep 5, 2017
Pros: close to campus
Cons: hotel staff could be friendlier and work on issues faster
Location: shopping
the luggage cart had a flat tire we had to reload, the air conditioner never cooled off the room, the beds were very uncomfortable, the rooms were never cleaned the next day, breakfast was unprepared with cups and bowls. when we addressed the issues with the front desk the attendant acted like she could care less. my card was charged even though i booked with the "book now, pay later" rate by expedia resulting in an embarrassment at dinner when there were not funds in my account.
1 out of 5
by A verified traveler from San Antonio Texas

not the best we've been at

Posted Sep 5, 2017
Pros: it was close to the campus so we could explore and shop
Cons: the hotel staff could be a little more caring and friendly when we addressed the issues we received a "i don't really care" attitude
the luggage cart had a flat, the bed was very uncomforatable, the air conditioner didn't cool off the room, our room was never cleaned after our first night. breakfast was unprepared, the bowls were like tea cups and there were not cups for drinks. My card was charged by expedia after booking a "book now, pay later" rate that in the T and C states that my card would not be charged and therefore was embarrassed when i went to pay for dinner because expedia put a hold of the room on my card taking the funds away. Overall the worst hotel experience we have ever had
3 out of 5
by Rebecca

Posted Sep 4, 2017 on Hotels
In great need of repair. Location is very good.