Exterior

Reviews of Country Inn & Suites by Radisson, Lubbock, TX

2.5 out of 5
Country Inn & Suites by Radisson, Lubbock, TX
5806 Interstate 27, Lubbock, TX

Reviews

6.2
Rating 10 - Excellent. 208 out of 1000 reviews" "
Rating 8 - Good. 228 out of 1000 reviews" "
Rating 6 - Okay. 184 out of 1000 reviews" "
Rating 4 - Poor. 187 out of 1000 reviews" "
Rating 2 - Terrible. 193 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Christian

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couch/bed was broken. Waited 7 hrs for 2 towels. Should’ve been discounted for the inconvenience.
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Hi Christian,We are sorry to hear about the inconvenience caused by these issues and are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you will give us another chance to improve our services. Our team is looking forward to hosting you again soon!

6/10 Okay

Hannah

Traveled with family
Disliked: Property conditions & facilities
Toilet was broken in the room when we got there and no towels
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 15, 2024
Hi Hannah,We are happy you have rated us well. However, your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.

2/10 Terrible

Nicole

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room was dirty trash inder sofa bed. The sheets were nasty as if they had not been wash! Horrible experience a waste of money.
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 26, 2024
Hi Nicole,We sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 22, 2024
Hi Eric,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Smoke detector was covered 2. Both beds linens were dirty 3. Shower curtain was dirty 4. Microwave was burnt 5. Freezer had leftover frozen meal and big stains and another room smelled highly of weed and one room found a bed
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 14, 2024
Hi Jennifer,Our team sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Hi Melissa,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

8/10 Good

Brandi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fish tank need clean water 😬. it looked yellow
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 4, 2024
Hi Brandi,We apologize for the condition of the fish tank water during your stay. Rest assured, we have taken immediate action to ensure the water is cleaned and maintained to a high standard to provide a more pleasant environment for our aquatic residents and our guests. Your observations are valuable. We hope to welcome you back for a more enjoyable experience in the future.

10/10 Excellent

FELIX, HOUSTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast and friendly stass!
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Hi Felix,We are thrilled to hear that you enjoyed our breakfast offerings and experienced friendly service from our staff during your stay! Providing a pleasant and satisfying experience for our guests is our top priority, and your positive feedback is truly appreciated. We hope to have the pleasure of serving you again soon!

2/10 Terrible

Charles

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Property did not match how was listed. Had reserved a room with walk in shower. Was told at checkin they did not have walkin showers on property. Fire alarm kept going off all night due to someone using a grill indoors in the pool house. Staff was very difficult to find. Cleaning service started coming in at 7am on a sunday. During checkout had no one present except a person who did not speak any english and never received a receipt.
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 15, 2024
Hi Charles,I sincerely regret your experience at our property. This is generally not what our guests experience with us, and we hope you give us a chance to make it better for you. I assure you that we will take appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.

2/10 Terrible

Gerardo

Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 22, 2024
Hi Gerardo,We regret that your experience did not meet your expectations. We value your feedback and would appreciate any specific details you can provide about what went wrong. Your input is important to us, and we genuinely hope for the opportunity to improve in the future.

2/10 Terrible

Keli

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 15, 2024
Hi Keli,We are sad to see this 1-star rating. We never want our guests to have such kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

2/10 Terrible

Chris

Stayed 1 night in Jan 2024
Response from Sophia CSR on Mar 22, 2024
Hi Chris,I am sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.

4/10 Poor

Duy

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 22, 2024
Hi Duy,We are sad to see this 2-star rating. We never want our guests to have such a kind of experience. We would love to know more about your experience. So, we can make the required changes and improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

4/10 Poor

Mario

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
For being rated a good hotel it had alot of defects. No customer rep in front desk at all times, pool was good but hot tub was out of service, walls inside pool area seemed like they were gonna fall off any minute. Room was ok, tv channels kept messing up, bed was very uncomfortable.
Stayed 2 nights in Jan 2024
Response from Sophia CSR on Feb 25, 2024
Hi Mario,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Albert

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 22, 2024
Hi Albert,Thank you so much for the lovely 5-star review about your stay with us at our property. We are delighted to know that you had a fantastic experience and cannot wait to host you again soon!

10/10 Excellent

Silvia

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Excellent customer service! From front desk person to the breakfast lady. I recommend this place.
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 22, 2024
Hi Silvia,Thank you for your kind words and recommendation! We're thrilled to hear that you received excellent customer service from our team members, both at the front desk and during breakfast. Providing top-notch service is a priority for us, and delighted that we could make your stay enjoyable. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back in the future.

8/10 Good

Subhran

Traveled with family and small children
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Sophia CSR on Feb 25, 2024
Hi Subhram,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Hipolito

Disliked: Staff & service
All
Stayed 5 nights in Sep 2023

4/10 Poor

Pedro

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Hood
It was a little rundown. Ive stayed at some cheaper hotels and in better condition. The elevator was dirty and broken. Room service half cleaned. The carpet smelled, that smell when the vacuum cleaner bag is full.
Stayed 5 nights in Dec 2023

4/10 Poor

Leebehn Ken

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

jesus

Traveled with family
Liked: Amenities, property conditions & facilities
It great staying there
Stayed 2 nights in Nov 2023

4/10 Poor

Kimbra

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This was one of the filthiest places I have ever stayed. The exterior lights are out, the carpets are dirty, the room was dirty. The bedding was stained with poop. There was not a towel in the room. The pool area was just as dirty with what looked like poop rubbed on the floor. I am surprised that Expedia supports it.
Stayed 1 night in Nov 2023

2/10 Terrible

Coral

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
would never chose this place again... Not clean, noisy place.
Stayed 1 night in Nov 2023

10/10 Excellent

Robert, Baytown

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. Getting best price deal was difficult..
Stayed 2 nights in Nov 2023

4/10 Poor

Sherry

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Fridge didn't work and couldn't control the temperature in the room
Stayed 3 nights in Nov 2023

2/10 Terrible

Jennifer

Disliked: Cleanliness, amenities, property conditions & facilities
If I could do zero stars I would! Worst hotel we have ever stayed at. We rented 2 rooms. There were no towels in either room, rooms had not been cleaned there was still other people’s trash and stray clothing in 1 room, 1 room smelled strongly of smoke even though it was designated non-smoking. It was obvious that neither room had even really been cleaned. It was so gross that had it not been late at night and everything else sold out we would have just left immediately. We ended up feeling so gross trying to sleep there we left very early after no sleep. Seriously just overall disgusting!
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They charge a deposit but dont even give you towels in the bathroom. There breakfast was completely empty and there was still a whole hour before breakfast ended
Stayed 2 nights in Nov 2023

2/10 Terrible

Mike

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stained sheets, stained pillows, only one towel in bathroom, no floor mats for shower in bathroom. Torn carpet, stains on all couches, electrical outlets exposed without covers. Rust on the floor in swimming pool area. Hot tub out of order, falsely advertised working on Website. Hot Tub Sign stated out of order and Manager said it broke the same day I arrived. The sign had mold spores growing on the paper, indicating the hotub was broken for longer than one day. The Manager would not respond to calls from the employee. The building was not lit up on the outside, making it feel unsafe to walk in and out at night.
Stayed 2 nights in Nov 2023

6/10 Okay

Julie

Traveled with family
Liked: Staff & service, room comfort
Mediocre
Location is not in the best area of town BUT we had no issues or worries for personal safety nor safety of our vehicle. Front desk staff was VERY friendly. Breakfast staff not so much. I was eating and she began putting away ALL the food and drinks. I looked at my watch and saw it was 9:38 on a Sunday. I thought breakfast must have ended at 9:30 on Sundays versus 10:30 on Saturday. Later saw a sign that said breakfast was until 10:30 on Sunday. I was pretty livid as I left still hungry because all the food was put away just short of an hour early. The hotel itself needs a facelift. It's looking pretty rundown. Overall cleanliness was ok. We moved the chair looking for something we dropped and found a few pieces of trash that were not ours. Other than that the room felt and smelled clean.There was a giant hole in our curtains. The tub was very slippery. I almost busted my butt several times stepping in and out. This wasn't a terrible stay but next time I'll probably spend a touch more and stay closer to the college.
Stayed 2 nights in Nov 2023

4/10 Poor

Karen M

Disliked: Cleanliness, property conditions & facilities
Bad stay in Lubbock
1st the hotel is isolated from restaurants, etc. Nothing in walking distance. They provided the bare minimum in the rooms. I had 1 towel, 1 wash clothe, 1 coffee & 1 cup. The beds appear lumpy because the quilt is lump, chair was filthy, drapes were filthy and the wall by the cabinet and several gunky things stuck to it at the floor. It was horrible.
Stayed 4 nights in Oct 2023

2/10 Terrible

Jeanne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

8/10 Good

Rolanda

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service
I enjoyed the breakfast options to wake either 6am or 9am which is most helpful, especially when you are comfortable resting and dont have to wake up so early .
Stayed 1 night in Oct 2023

2/10 Terrible

Adam

Liked: Cleanliness, staff & service
It wAs good overall
Stayed 1 night in Oct 2023

8/10 Good

Juan Gilberto Garcia

Liked: Cleanliness, staff & service
It's amenable and easy access.
Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness
Not clean for the price paid
The beds were dirty, stained and could tell the sheets were not changed. There were no towels, toilet paper and tub was dirty. And manager was not around and when asked if the manager would be in, front desk said probably not.
Stayed 2 nights in Oct 2023

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
had a great stay very promt when something was needed swimming area clean front desk very friendly
Stayed 2 nights in Oct 2023

4/10 Poor

Dustin

Disliked: Cleanliness, staff & service, property conditions & facilities
I expected better from a Radisson. I will not be staying again.
Stayed 2 nights in Sep 2023

2/10 Terrible

Kimberly

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was dirty. There was a light fixture over the shower/tub that was falling down out if the ceiling. The sink didn’t have a stopper in it. The smoke detecter was falling down from the ceiling. Half of the tv channels didn’t work. There were no cups or glasses to even drink water or take medicine. No coffee in the rooms-and we were told they had been out for a while. There was only 1 towel in the room! Would not recommend this property. We left after the first night.
Stayed 3 nights in Oct 2023

4/10 Poor

Satyesh

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

2/10 Terrible

Sherry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid this hotel!
There were no towels, room reeked of smoke (we don’t smoke), my sister came in our room (she has asthma) and had a bad reaction to the smoke, no soap for shower, fabric chair all stained, coffee pot in room but no coffee (said they were out) , lot of black mold in bathroom and toilet , shower curtain full of black mold, coffee cups at breakfast held 1 1/2 ounces of coffee (unbelievable) the nice lady in breakfast room had so many complaints she left and went shopping and came back with normal size cups. We do not recommend this hotel. We were in room 125.
Cup on the left was the coffee cup.
Stayed 1 night in Oct 2023

4/10 Poor

Crystal

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hot tub was not working, pool area looked like it had water leaks and damage. Noisy upstairs, pot smell in the hallways. No towels, coffee or cups in the room
Stayed 1 night in Oct 2023

2/10 Terrible

Calie

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty and air did not work
The room was filthy when got in there. The air conditioner was not working either. There were no matress protectors on the matresses. We could not stay over night. We were offered another room, but decided we couldn’t. Another family, whom we did not know, left at the same time as us and said the conditions of their room was the same as ours or worse. We could not stay.
Stayed 2 nights in Sep 2023

2/10 Terrible

REBECCA, SAN ANTONIO

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to walk around the hallways looking for someone to check us in. When entering the room, only one bed. It was 5 of us and had booked double beds. No other rooms available so kids had to sleep on floor. No additional roll out beds or cots available. No blankets available. Only extra flat sheets for kids. Total of 4 small pillows for all 5 of us. No more available. No towels available. Not even one. Had to go to Walmart to buy extra linen, pillows and towels. AC didn’t work for first 24 hrs. They came and replaced it while we were watching TV. Phones didn’t work which is a safety issue. Lamps had no light bulbs. Coffee maker but no coffee. Tons of flies in dining area. Wall paper peeling off in several parts of the building. Washer/dryer not in working condition. Bread toaster didn’t work. Mold noticed at entrance of building on ceiling. No one at the front desk ever!! No bell or anything. Just had to wait for them to come by every time we went to the front desk. Horrible horrible horrible. The available linen smelled like if smoking was allowed in the hotel too. All staff dirty and lazy.
Stayed 2 nights in Sep 2023

2/10 Terrible

Michelle

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The bed was stained and had small bugs. The bath tub was rusted and some areas had paint over it, there was an awful smell and the walls are so thin you can hear every moan, slap and argument… in that order. 10 out of 10 don’t recommend, there is also never a manager around to speak to. I’m not a picky person, I just expect clean sheets for $191 a night.
Stayed 2 nights in Sep 2023

4/10 Poor

David

Traveled with family
Disliked: Property conditions & facilities
When we first walked into the room the smoke detector was chirping and there were no towels, bath mat or wash cloths in the bathroom. There was no coffee for the coffee maker. The coffee maker required specific coffee packs for that type of maker. The property was old and is in need of refurbishment
Stayed 2 nights in Sep 2023

2/10 Terrible

Jay

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Refrigerator did not work, no towels in the room when we arrived, tv reception was very bad definition, room smelled bad, floor was sticky when we arrived, tiles were loose on the floor, no coffee, no ice container in room. You name it they didn’t have it!!!!
Stayed 2 nights in Sep 2023

6/10 Okay

Prashant

Traveled with family
Disliked: Property conditions & facilities
All suites have full size refrigerator & a sofa. This has just a king size room. Half of towels missing, no plastic cups in the room for drink. They did not even have a complimentary toothbrush. I had to go & buy it.
Stayed 1 night in Sep 2023

4/10 Poor

Khrissen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Other than the front desk was not helpful an a bit rude it was okay. Probably won’t stay there again if I can help it.
Stayed 1 night in Sep 2023

2/10 Terrible

Cherrie

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again.
Stayed 3 nights in Sep 2023