No maid service. Bar closed. Not happy!
Posted May 13, 2016 on Hotels
This a slightly older Courtyard Hotel. I have stayed in the more modern Downtown/University Lubbock hotel also. While the foyer bar area has been updated, the public corridors (and to some extent, my room)looked older and shabbier.
However, I have two more important issues with the hotel:
1) On a Saturday morning, we left our room soon after 9am and the maids were cleaning the room next door. When we returned in the afternoon, our room had not been serviced. Front desk told us we had left our room too late for service. ON A SATURDAY????? No attempt to apologize, no attempt to rectify the situation.
2) Saturday evening, we returned to the hotel around 9.30pm with intentions of a nightcap in the bar before retiring. Believe it or not, the bar was already closed and all the chairs were stacked on the tables. Very welcoming!
This is no way to run a hotel! I would have to think carefully before selecting this hotel chain for my next stay.
Comment from Hotel Management
Jul 23, 2016 by Manager, Hotel Management
Thank you for your review. I apologize that we did not deliver the service you anticipated. The feedback we receive from our guests enables us to target problem areas and take the necessary actions to ensure we prevent similar situations. I hope you will give us another opportunity the next time you are in the area to provide the service you deserve.