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Reviews of Courtyard by Marriott Lubbock

3 out of 5
Courtyard by Marriott Lubbock
4011 S Loop 289, Lubbock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 247 out of 488 reviews" "
Rating 8 - Good. 154 out of 488 reviews" "
Rating 6 - Okay. 48 out of 488 reviews" "
Rating 4 - Poor. 18 out of 488 reviews" "
Rating 2 - Terrible. 21 out of 488 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Traveled with family and small children
Liked: Amenities
Nice and clean. Staff very nice.
Stayed 1 night in Mar 2024

8/10 Good

Rudy

Liked: Staff & service
N/A
Stayed 2 nights in Mar 2024

10/10 Excellent

Danny

Stayed 1 night in Feb 2024

10/10 Excellent

Debra

Traveled with partner
Nice and quiet
Stayed 2 nights in Jan 2024

10/10 Excellent

Kandice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

8/10 Good

Mitzi

Stayed 1 night in Dec 2023

4/10 Poor

Sophie Beth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast! Paid $10 for breakfast. A second cup of coffee was not included. Only one drink included so choice of juice or coffee or tea but not juice and hot drink. Rip off. I've decided not to stay in a Marriott again.
Stayed 3 nights in May 2023

6/10 Okay

Shari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not working
Hot tube does NOT work and hasnt for a while. The website does not state this, it should be put in there. Ine of the main reason we got this room was the pics of pool and hot tub just to get there amd find out we cant use it. Other than that. Room was pretty good, beds a bit hard bit otherwise comfy.
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Deanna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was excellent! The room need to be updated.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit
Very good location. Pleasant staff. Tasty breakfast.
Stayed 1 night in Sep 2023

10/10 Excellent

Francis

Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this establishment were phenomenal, from the front desk to housekeeping. They all went over and beyond to ensure we had a great experience during our stay. Mariah and Ethan were outstanding from the moment we walked in and were extremely accommodating. I cannot stress enough at how amazing the staff are and how well they do their job.
Stayed 2 nights in Aug 2023

2/10 Terrible

Joe

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There were birds all over the balcony with bird poo. The dresser drawers wouldn’t stay closed. The as didn’t work. The mattress was dirty. Will not stay there again.
Stayed 1 night in Aug 2023

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
This was an extremely nice hotel. Very quiet, clean, very comfortable beds and convenient to several big restaurant's from Outback Steakouse to Jaaon's Deli right in their own parking lot! It has a Starbucks inside with a full bar and deli type restaurant. This will always be our go to when in Lubbock.
Stayed 1 night in Jul 2023

8/10 Good

Dianna, WILLS POINT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so disappointed that they don’t have complimentary coffee in lobby. How difficult would that be to offer coffee - everyone has complimentary coffee to grab and go as you leave! We didn’t have time to stand in line at their breakfast bar to buy coffee and had already used the tiny single serve coffee maker in the room.
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

John

Traveled with partner
Pigeons have infested the balconies and we were unable to open our sliding patio doors. The hot tube was not working and the TV channels were under repair and only a few stations were available.
Stayed 1 night in Jul 2023

8/10 Good

kenneth d.

Traveled with partner
Liked: Cleanliness, property conditions & facilities
I wish there was ground floor access to the courtyard
Stayed 1 night in Jul 2023

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

SUSAN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very polite and friendly.
Stayed 2 nights in Jun 2023

8/10 Good

Brandi

Stayed 1 night in Jun 2023

10/10 Excellent

steven

Liked: Cleanliness, staff & service, property conditions & facilities
Clean convenient easy check friendly staff
Stayed 1 night in Jun 2023

2/10 Terrible

Elva

Stayed 1 night in Jun 2023

10/10 Excellent

MARY, Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful & professional. Nice room!
Stayed 1 night in Jun 2023

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Bridget

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay, no problems.
We were here for a short stay. Staff was great, extremely kind. Bed was comfortable, room was clean.
Stayed 1 night in May 2023

10/10 Excellent

Basilio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convience of location to be able to go to Tech. Resturant within walking distance.
Stayed 1 night in May 2023

2/10 Terrible

Bianca

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We received a noise complaint because my 13month old was crying. All the while someone in the other rooms was smoking marijuana and it could be smelled in the hallways. Priorities are ass backwards here!
Stayed 1 night in May 2023

10/10 Excellent

Edward

Liked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay.
Stayed 1 night in Mar 2023

6/10 Okay

Marsie

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I travel and book Hotels I look for Hotels with Hot Tubs. Well it did not work. Not impressed. But the staff was the sweetest, they arranged it with a hotel beside us to to be able to use their hot tub.
Stayed 1 night in Mar 2023

10/10 Excellent

Griffith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check-in was flawless.
Stayed 1 night in Jan 2023

10/10 Excellent

Deann

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly , bed was comfortable… clean … o would stay again
Stayed 1 night in Jan 2023

10/10 Excellent

Patricia

Stayed 1 night in Jan 2023

8/10 Good

Abel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely updated
The room was nice and updated. The staff was very nice and the woman who worked the weekend of the tech game cooked us a great breakfast while handling all the other things! Having snacks available is a nice touch. It’s just not worth the price gouging that occurs during home games at tech.
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable stay after a long day on the road. Close to restaurants.
Stayed 1 night in Oct 2022

8/10 Good

April

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Kat

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with my room. I do find it ridiculous that I get charged a fee on my CC from $234 to $290 just in case I break something and they will take fee off in 10 days. She said all hotels do this. No they don’t. They might get your card to keep on file. But not charge a fee. Won’t stay again.
Stayed 1 night in Sep 2022

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Kym

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

6/10 Okay

Scott

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Could be cleaner
Covid has changed hotel service. One might think that cleanliness would be more of a big deal, but I have noticed that hotels are not as clean and this one was not an exception. The bathroom is where I noticed this most especially in and around the shower .
Stayed 1 night in Aug 2022

10/10 Excellent

Kym

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

4/10 Poor

linda

Stayed 1 night in Jul 2022

10/10 Excellent

Aizirek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, pleasant staff
Stayed 1 night in Jul 2022