Ratings based on 892 Verified Reviews

4.5 out of 5
93% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Mar 1, 2017 on Hotels
Great for business travel.
3 out of 5
by A verified traveler from Colorado

Needs an update and new staff at the front desk!

Posted Feb 27, 2017
The hotel has great potential but needs to be updated and have the carpet replaced. We chose to stay in a "premium suite" which turned to be a disappointing for the price. The room was worn out and run down...we attempted to complain but received zero hospitality from the front desk staff. The room was also advertised wrong on Expedia...claimed to have a jet tub, robes, and "premium linen" which it didn't have.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lubbock Texas

Nice,hotel located close to high plains mall

Posted Feb 27, 2017
Was a very nice and comfortable room all but the pillows. The staff were very friendly and helpful. Room service was a big plus.
5 out of 5
by henry

lovely gardens

Posted Feb 21, 2017 on Hotels
have stayed there several times and the gardens and front desk and breakfast experience is not the same in other hotels. embassy excels.
5 out of 5
by Tiffany

This traveler left a rating score only Posted Feb 20, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from NM

Awesome location

Posted Feb 6, 2017
Very nice staff. Only complaint is that the shower was having issue at the moment but other than that, the stay was great.
5 out of 5
by Brian

This traveler left a rating score only Posted Feb 4, 2017 on Hotels
5 out of 5
by Irma

Posted Feb 2, 2017 on Hotels
My stay was wonderful, front desk were very friendly. Housekeeping did a wonderful job. And what housekeeping did for my daughters doll was awesome.
4 out of 5
by Rebecca

Spacious with great perks

Posted Jan 30, 2017 on Hotels
Manager's reception and breakfast, along with giant suite - excellent choice. May want to pay closer attention to upkeep of room. We had torn bed skirts and none of the linens were pressed, very wrinkled.
4 out of 5
by Patricia

Posted Jan 23, 2017 on Hotels
Excellent hotel. Everyone is very friendly and helpful.