Ratings based on 860 Verified Reviews

4.6 out of 5
94% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 28, 2016 on Hotels
one of the best hotel experiences I have had in a very long time
5 out of 5
Recommended
for Everyone
by A verified traveler from San Antonio

Great place to relax!

Posted Nov 28, 2016
Booked two rooms. Family enjoyed weekend there! Across from mall. Will return again!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 26, 2016 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 21, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great Hotel

Posted Nov 20, 2016
In town from Ft. Worth to visit my son. We enjoyed the free 2 hour cocktails at bar. You don't get that anywhere anymore. We also had a cook to order breakfast the next morning that was included in our Rate. We had the double Queen Suite and loved it, very spacious and comfortable. We're returning to Lubbock in December again and I have already booked this hotel.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 17, 2016 on Hotels
5 out of 5
by A verified traveler from Lubbock

A Much Needed a weekend away

Posted Nov 14, 2016 on Hotels
We had a fabulous stay
5 out of 5
by A verified traveler

Best Free Breakfast in Town!

Posted Nov 4, 2016 on Hotels
Stayed here for an overnight stay in Lubbock. Not the most modern place in town, but the beds were comfortable and the breakfast was great. Our daughters enjoyed the time in the indoor pool.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Nov 3, 2016 on Hotels
3 out of 5
by A verified traveler

Please replace all the batteries in your doors

Posted Nov 3, 2016 on Hotels
When we arrived to check in, the process was very unorganized. The front desk said asked if we needed the handicap accessible room, and I answered no as we didn't book that when we reserved the room on hotels.com. I pulled up the reservation on my phone to make sure. That wasn't an issue to me as much as it was when the manager said that they are oversold and that they would be turning away the next guest. Glad we go there before the other party. We got our room key and went up to the 3rd floor to our assigned room. The red light was repeatedly flashing fast on the keycard door lock. I attempted anyway to access the room. Negative. Went back downstairs and told the front desk about the situation. She said, "what did you do to break it." in a jokingly manner. She re-swpied our cards and the manager walked over once again. I explained to her what the issue was that we couldn't access the room. She called maintenance and they had to come and replace the batteries to the keycard lock so we could even get in. This may not seem like a big issue to some, but when you have been on the road all day traveling for a funeral, pay $200 a night for a nicer hotel, you expect to at least be able to access your room when you leave the check in process.