Please replace all the batteries in your doors
Posted Nov 3, 2016 on Hotels
When we arrived to check in, the process was very unorganized. The front desk said asked if we needed the handicap accessible room, and I answered no as we didn't book that when we reserved the room on hotels.com. I pulled up the reservation on my phone to make sure. That wasn't an issue to me as much as it was when the manager said that they are oversold and that they would be turning away the next guest. Glad we go there before the other party. We got our room key and went up to the 3rd floor to our assigned room. The red light was repeatedly flashing fast on the keycard door lock. I attempted anyway to access the room. Negative. Went back downstairs and told the front desk about the situation. She said, "what did you do to break it." in a jokingly manner. She re-swpied our cards and the manager walked over once again. I explained to her what the issue was that we couldn't access the room. She called maintenance and they had to come and replace the batteries to the keycard lock so we could even get in. This may not seem like a big issue to some, but when you have been on the road all day traveling for a funeral, pay $200 a night for a nicer hotel, you expect to at least be able to access your room when you leave the check in process.