Expected more, disappointed.
Posted Aug 4, 2016 on Orbitz
The good part-great staff-everywhere.
The bad part-rooms extremely small, two adults and a child, little room to move around
No shampoo, 1 little miniature bar of soap
Went down to breakfast at 6:50 AM, scrambled eggs were cold, sausage was uneatable, the carton of milk I got was sour, and there was no coffee. We checked out and grabbed breakfast at Whataburger.
This was an emergency trip to Lubbock for a 1 night stay. I picked the Fairfield because it was a Marriott hotel, mid to upper priced, and the reviews seemed OK.
We thought for $160 total(approx) we could get a fairly nice place to stay and something decent in the morning for breakfast.
First and last stay at a Fairfield!
Comment from Hotel Management
by Manager, Hotel Management
Thank you for reviewing the Fairfield Inn & Suites Lubbock. I am pleased to hear you liked our staff. However, I am very sorry you were less than impressed with your stay. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. Rest assured that your comments will be reviewed by our team and actions taken in order to meet our guests' needs and satisfaction. We hope with our continued efforts to improve every stay for our guests, you will reconsider and give us another try next time you are in the area.