Ratings based on 175 Verified Reviews

4.2 out of 5
95% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 21, 2017
Stayed one night...exceptional customer service. Breakfast was ok.
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great Personnel

Posted Jul 9, 2017
Pros: Great location, wonderful breakfast everyday !!!
Cons: needed more dresser drawers in room (there were only two)
Location: close to restaurants, stores, and freeway
Front Desk - especially Monica; Maintenance - Manuel ; Housekeeping = Cooper !!!
3 out of 5
by Noe

Family reunion trip

Posted Jun 26, 2017 on Hotels
It was good, expected the room I had rented.
Comment from Hotel Management
Jun 30, 2017
Dear Noe, Thank you for your review. I'm pleased you enjoyed our hotel and it was as you had expected. I hope that if you are ever back in the area, you'll consider staying at the Hampton Inn Lubbock once again. Sincerely, Stacy S. Assistant General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Quick trip

Posted Jun 23, 2017
Only there 2 nights. No housekeeping visit during day. Called desk to alert, they were very responsive. Had noticed another room on that floor with door ajar but never serviced. Probably issue with person caring for that floor. Overall hotel was good.
5 out of 5
by Myrtie

Posted Jun 20, 2017 on Hotels
Staff was friendly and helpful.
4 out of 5
by Nathaniel

Pool area

Posted Jun 19, 2017 on Hotels
The stay was great. The hot tub water wasn't clean and left you smelling moldy. Pool was very cold.
4 out of 5
by Liza

This traveler left a rating score only Posted Jun 19, 2017 on Hotels
5 out of 5
by Dionna

Business trip

Posted Jun 18, 2017 on Hotels
Favorite place to stay! Great staff!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 3, 2017 on Hotels
2 out of 5
by Jacob

Posted May 15, 2017 on Hotels
1 star hotel. Over priced for this location and facility.
Comment from Hotel Management
May 18, 2017
Dear Jacob, Thank you for taking the time to review our Hampton Inn Lubbock. We are so sorry to hear that the value of our hotel did not meet your expectations. Your feedback has been shared with our management team. We hope you will allow us another chance to impress you with a future visit. Sincerely, Tanisha L. General Manager