Ratings based on 1,695 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.2 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler from seattle and bend ore

Great stay

Posted Aug 25, 2016
Pros: Clean, close to Texas Tech.
Cons: Hide bed needs a new mattress.
Short stay. Bring our brother to start Texas Tech. Our stay was very pleasant.
2 out of 5
by A verified traveler from J

Terrible experience

Posted Aug 25, 2016
Our first room, the light bulb was out, the remote did not work, dead cockroaches in the bathroom. Our second room, the blinds were stuck, the bathroom shower curtains stunk, the light bulb was out too,
5 out of 5
by A verified traveler from El Paso, TX

Close to Texas Tech campus

Posted Aug 23, 2016
Pros: The proximity to the campus and the fact that they offer "complimentary" breakfast.
Cons: Additional mirror in room versus just in the restroom.
Location: Visit Texas Tech - son is attending and we were moving him to Lubbock.
The hotel was nice and convenient to Texas Tech campus.
5 out of 5
by A verified traveler from Houston

happy hour was great and the bed are very soft,

Posted Aug 20, 2016
Pros: happy hour , the breakfast and soft beds great price
Cons: nothing
Location: the location is safe , but you need a car, or have to walk a short bit to places
I had a great stay its really nice to get a good night sleep, great beds.
Comment from Hotel Management
Aug 21, 2016 by Jessi Holeman, Hotel Management
Hi, Richard! Thank you so much for choosing to stay with us and sharing your feedback for other travelers to see. We are glad you enjoyed the fresh, hot breakfast and relaxing Manager's Reception. We look forward to seeing you when you are back this way!!
4 out of 5
by A verified traveler from Leonard Tx

Nice hotel great lpcatipn

Posted Aug 10, 2016
Nice clean room, good water pressure in shower, breakfast was fair. I'd stay again if needed
Comment from Hotel Management
Aug 12, 2016 by Jessi Holeman FOM, Hotel Management
Thank you for choosing us and leaving your feedback. We are glad you enjoyed your stay and we look forward to serving you again soon!!
4 out of 5
by A verified traveler

Posted Aug 9, 2016
Location: Perfect location for touring/visiting Texas Tech.
Very clean and updated. The staff was very helpful and friendly. Several places to eat nearby.
Comment from Hotel Management
Aug 14, 2016 by Jessi Holeman FOM, Hotel Management
Thank you for choosing to stay with us. We are glad you enjoyed your stay and were able to take advantage of our great location to dining and shopping. We look forward to serving you again!!
5 out of 5
by A verified traveler from Lubbock

The room was nice.

Posted Aug 7, 2016
Had no problems. Room was lovely. Spacious! Pool was clean and nice. Staff was very friendly. Price fit my budget nicely.
3 out of 5
by A verified traveler

Posted Jul 31, 2016
No eggs, potatoes, sausages or waffles simultaniosly for a moment during breakfast hours. Basically no breakfast with about 15 standing and waiting.
Comment from Hotel Management
Aug 12, 2016 by Jessi Holeman FOM, Hotel Management
Thank you for choosing to stay with us and taking the time to share your concerns. I am deeply sorry that we failed to provide you with a fresh, delicious, and well-stocked breakfast. We will use your comments to steer our teams toward perfection. I hope you are pleased with the changes we are making during your next visit.
5 out of 5
by A verified traveler from TX

Convenient comfort

Posted Jul 21, 2016
Great room, friendly staff, good breakfast, reasonable price
3 out of 5
by A verified traveler from TX

wallls are way too thin!

Posted Jul 19, 2016
Pros: great location, 1 bedroom suites are very spacious and accomodating!
Cons: thicker walls or don't put beds up against same wall
Location: lots of places to eat, easy to get onto 1-25
Let's just say I could hear every single thing my neighbors were doing- all night- next door. Not pleasant at all since they were extremely vocal and loud during the night and the next morning. Pretty disgusting. Staff was amazing and changed my room + even upgraded me when I explained what my issue was.
Comment from Hotel Management
Aug 12, 2016 by Jessi Holeman FOM, Hotel Management
Hi, AZM! Thank you for choosing to stay with us and taking the time to complete your review. I am absolutely horrified for the experience you have detailed and want to express my sincerest apology. I am glad to see the staff was able to find a more comfortable room for the remainder of your stay. We look forward to serving you again!!