Terrace/patio

Reviews of Home2 Suites by Hilton Lubbock

3 out of 5
Home2 Suites by Hilton Lubbock
6004 Marsha Sharp Freeway, Lubbock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 298 out of 533 reviews" "
Rating 8 - Good. 136 out of 533 reviews" "
Rating 6 - Okay. 55 out of 533 reviews" "
Rating 4 - Poor. 29 out of 533 reviews" "
Rating 2 - Terrible. 15 out of 533 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

PAVINA, Escondido

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean and comfortable bed. The kitchen is well equipped. We had a comfortable stay overnight on our way to Dallas.
Stayed 1 night in Apr 2024
Response from Home 2 Suites on Apr 15, 2024
Thank you for the wonderful review. We are glad we were able to make your stay a enjoyable one as you were passing through Lubbock.

10/10 Excellent

Tami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly desk people!
Stayed 1 night in Apr 2024
Response from Home 2 Suites on Apr 8, 2024
Thank you for your wonderful feedback. We look forward to seeing you on your next visit to Lubbock.

8/10 Good

Yael

Stayed 1 night in Mar 2024
Response from Home 2 Suites on Apr 22, 2024
Thank you for staying with us. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excellent

felicia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
dog friendly! and very clean, comfortable rooms
Stayed 1 night in Mar 2024
Response from Home 2 Suites on Mar 13, 2024
Thank you for the wonderful review. We appreciate you taking the time to leave us a review. We look forward to seeing you on your next visit to Lubbock.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I visit Lubbock, I stay here. I can’t complain about anything! Its a very nice stop.
Stayed 8 nights in Mar 2024
Response from Home 2 Suites on Mar 11, 2024
Thank you for taking the time to take the survey. We appreciate the kind words. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excellent

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was so kind and welcoming!
Stayed 1 night in Feb 2024
Response from Home 2 Suites on Feb 20, 2024
Thank you for the feedback on your recent stay. We are glad that you had a wonderful experience during your stay. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excellent

Diane

Stayed 1 night in Feb 2024
Response from Home 2 Suites on Mar 26, 2024
Thank you for the 5 out of 5 rating. We look forward to seeing you on your next visit to Lubbock.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Home 2 Suites on Feb 14, 2024
Thank you for staying with you Lubbock Home 2 Suites we appreciate you and we look forward to seeing you again on your next visit to Lubbock

10/10 Excellent

Brandon

Stayed 1 night in Feb 2024
Response from Home 2 Suites on Mar 26, 2024
Thank you for giving us a 5 out of 5 rating. We really appreciate you taking the time to take the survey.

10/10 Excellent

Russell, Cheney

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.. Room was cold and took a while to heat but all else was great.
Stayed 1 night in Jan 2024
Response from Home 2 Suites on Jan 31, 2024
We would like to thank you about your feedback. I do apologize for the heater taking a while to warm up we will get with housekeeping to make sure that we let them know to make sure the rooms are left with heaters on to make sure the rooms are comfortable for our guest checking in. Thank you again for letting us know we look forward to your next visit to Lubbock.

10/10 Excellent

Teresa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Home 2 Suites on Jan 31, 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dee was awesome! Just the staff in general was friendly and helpful.
Stayed 1 night in Dec 2023
Response from Home 2 Suites on Jan 1, 2024
Thank you Katherine for the wonderful feedback. Dee is amazing he always goes above and beyond for our guest. We look forward to seeing you on your next visit to Lubbock.

8/10 Good

Rasul A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would consider for next time.
It was nice place, bathtubs could be cleaner overall though. It wasn’t bad experience would consider staying next time. The suite had good size refrigerator, microwave. No stove, nor safe was in the room.
Stayed 1 night in Dec 2023
Response from Home 2 Suites on Jan 1, 2024
Thank you for your feedback we appreciate you taking the time to let us know where we can improve. Our suites do not have stoves in them but we do have cook tops that can be checked out at the front desk. We hope you will give us another chance on your next visit to Lubbock.

10/10 Excellent

Sissy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that the bodywash container was empty. Other than that it was one of the best places I've stayed at.
Stayed 1 night in Dec 2023
Response from Home 2 Suites on Jan 31, 2024
We would like to thank you for the feedback about your recent stay with us. First and foremost, we would like to apologize for the inconvenience caused to you by not having the body wash fully stocked. I am glad that everything else was good with the rest of your stay. We look forward to seeing you on your next visit to Lubbock.

10/10 Excellent

Jo

Traveled with family
Rooms were clean, staff was very friendly
Stayed 1 night in Dec 2023
Response from Home 2 Suites on Jan 31, 2024
Thank you for staying with your Lubbock home 2 Suites we appreciate your for feedback. Our staff takes pride in making sure our guest rooms are up to the standard of our guest. Thank you again for staying with us.

10/10 Excellent

Jourdan

Stayed 1 night in Dec 2023
Response from Home 2 Suites on Jan 31, 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a really good apartment style hotel room and for a fairly decent price! Already planning on another trip soon.
Stayed 8 nights in Dec 2023
Response from Home 2 Suites on Jan 31, 2024
Thank you for your feedback about your recent stay. We are glad we were able to make your stay a pleasant one. we look forward to seeing you again on your next visit to Lubbock.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Home 2 Suites on Jan 31, 2024
Thank you for staying with your Lubbock Home 2 Suites. We look forward to seeing you again on your next visit to Lubbock.

8/10 Good

Kandice

Stayed 1 night in Dec 2023
Response from Home 2 Suites on Dec 5, 2023
Thank you for taking the time to do our survey we look forward to seeing you on your next trip to Lubbock and hopefully we can do a better job for you and get a 10 out of 10 rating. Thank you again for staying with your Lubbock Home 2 Suites

10/10 Excellent

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Home 2 Suites on Nov 21, 2023
Thank you for taking the time to respond to our survey we appreciate the high marks.

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of the hotel is exceptional and we had a great stay.
Stayed 1 night in Nov 2023
Response from Home 2 Suites on Nov 13, 2023
Thank you for the feedback on your recent stay with us. We appreciate you staying with us and we are glad we could provide you with a wonderful stay. We look forward to seeing you again on your next trip to Lubbock.

10/10 Excellent

La Kenya

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is ver courteous and pleasant
Stayed 1 night in Oct 2023
Response from Home 2 Suites on Oct 25, 2023
Thank you for taking time out of your day to do the survey that was sent to you. We appreciate the kind feedback about our staff they pride themselves on making every guest feel like family

10/10 Excellent

Lisa

Stayed 4 nights in Oct 2023
Response from Home 2 Suites on Oct 24, 2023
Thank you for the feedback we appreciate you taking time out of your day to give us 5 out of 5 on the survey.

10/10 Excellent

Savera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Home 2 Suites on Oct 18, 2023
Thank you for your recent stay with us. We look forward to seeing you again your next trip to Lubbock.

10/10 Excellent

Angela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly! Dee in particular was amazing. He remembered our names, the reason we were in town, and visited with us every time we went through the lobby. Super customer service!
Stayed 1 night in Oct 2023
Response from Home 2 on Oct 13, 2023
Thank you for taking our survey we appreciate your feedback. yes dee is amazing and a great asset to us and our guest.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Home 2 on Oct 13, 2023
Thank you for taking the time to do our survey we look forward to your next stay in Lubbock

10/10 Excellent

Crystal

Stayed 2 nights in Oct 2023
Response from Home 2 Suites on Oct 26, 2023
Thank you for the high marks about your recent stay. We look forward to your next visit in Lubbock.

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, the room was clean and comfortable!
Stayed 2 nights in Sep 2023
Response from Home 2 on Sep 27, 2023
Thank you Rob for your wonderful feedback. We thank you for the 5 out 5 on the survey. We look forward to seeing next time you are in Lubbock

10/10 Excellent

Allison

Stayed 2 nights in Sep 2023
Response from Home 2 on Oct 2, 2023
Thank you for taking the time to respond to our survey. We appreciate the high marks. Thank you for staying with us we look forward to your next visit to Lubbock.

10/10 Excellent

Cindy, Austin

Stayed 1 night in Aug 2023
Response from Home 2 on Sep 26, 2023
Thank you for taking the time to do this survey. We appreciate the 5 out of 5. We look forward to your next visit to Lubbock.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks it was nice
Stayed 2 nights in Aug 2023
Response from Home 2 on Aug 23, 2023
Thank you Michael for the feedback. We are glad that we were able to provide you with a nice stay while you were in Lubbock.

4/10 Poor

Dennis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ABC, NBC, CBS, golf etc TV channels. Ice machines didn’t work. Difficult to get internet. Etc, etc, etc.
Stayed 1 night in Aug 2023
Response from Home 2 on Aug 23, 2023
Good afternoon Dennis first I would like to apologize for the inconvenience you had during your stay. We are working to get the ice machines up and running but we have not be able to get the parts needed to get them running correctly. Some of the channels were not available due to their dispute with direct tv. I know that we strive to give our guest the best experience possible and we did not provide that for you. Again my apologies that we did not make your stay you have come accustomed to.

10/10 Excellent

Iris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again.
The service was great. If we are ever in Lubbock again, we will stay at this property. The only downside was the AC was kind of loud.
Stayed 1 night in Aug 2023
Response from Home 2 on Aug 16, 2023
We appreciate the great feedback. I do apologize that the A/C was loud we will defiantly look into the issue with the noise. Again i do apologize for the inconvenience this may have caused

8/10 Good

Miguel

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful
Stayed 11 nights in Jul 2023
Response from Home 2 on Aug 16, 2023
Thank you for taking the time to take the survey we appreciate the high scores. We are glad our staff was able to make your stay a great one

8/10 Good

Eryn, Irvine

Traveled with family
Liked: Staff & service, amenities
John at the front was better than awesome! We had a family suite (room # 226) which had ample space for our family of 5! The breakfast in the morning had waffles and cereal plus a few other cold items which was simple but fine. Our only complaint would be that our kids were not able to swim in the pool bc it looked very cloudy and unclean. We would stay here again and thanks again to John and Naomi for your kindness❤️
Stayed 3 nights in Aug 2023
Response from Home 2 on Aug 10, 2023
Good morning Eryn I would like to apologize for the inconvenience of our pool not being ready for your kids to go swimming. We are working with our maintenance team so they will be sure that our pool is up to the standards of our hotel and our valued guest. We look forward to seeing you next time you are in Lubbock.

10/10 Excellent

Ke

Stayed 1 night in Jul 2023
Response from Home 2 on Aug 8, 2023
Thank you for taking the time to do the survey that was sent to you we appreciate the high marks. Thank you again for staying with us.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman working behind the desk was incredibly helpful and friendly.
Stayed 1 night in Aug 2023
Response from Home 2 on Aug 10, 2023
Thank you for taking the time to take our survey we are glad that we were able to make your stay a 5 out of 5. We look forward to seeing you next time you are in Lubbock.

4/10 Poor

Samuel

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Broken and noisy.
I flushed toilet once then didn’t work after that. It was fixed but water kept running slowly into seat making a low noise. Window blind kept vibrating and making noise every time ac unit will come on making it difficult to sleep.
Stayed 2 nights in Jul 2023
Response from Home 2 on Aug 1, 2023
First I would like to apologize for the inconvenience that we may have caused by not making sure your room was up to the standard you were expecting during your time in Lubbock. I will make sure to get with our staff and make sure that we do a better job in making sure we up hold the standards of Hilton and our valued guest.

10/10 Excellent

Karen

Stayed 1 night in Jul 2023
Response from Home 2 on Aug 1, 2023
Thank you for taking the time to take the survey. We appreciate you staying with us

10/10 Excellent

Adan

Stayed 1 night in Jul 2023
Response from Edna M, Sales on Aug 14, 2023
Adan, thank you for the review. We hope to see you back soon.

8/10 Good

Daniel, Jersey City

Stayed 1 night in Jul 2023
Response from Edna M, Sales on Aug 14, 2023
Daniel, thank you for the review. We hope to see you back soon.

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Home 2 on Jul 24, 2023
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 Excellent

Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Home 2 on Jul 24, 2023
Thank you for staying with us and the great scores. We appreciate the feedback

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Our first visit to Lubbock. Prior to check out we took a quick drive to Texas Tech University for a walk throughout campus. We parked on the outskirts of this sprawling campus and managed to get lost. Called the front desk and informed the hotel we would not be back prior to the scheduled 12:00 checkout. John was extremely understanding and told us not to worry. Left the hotel at 1:30. Was very appreciative of the flexibility given our ‘Lost in Lubbock’ moment!
Stayed 1 night in Jul 2023
Response from Home 2 on Jul 17, 2023
Thank you we appreciate the feedback about your current stay. I am glad John was able to accommodate your check out time. We totally understand how people can get lost at the Texas Tech campus it covers a lot of space but it is a beautiful campus to see. We hope to see you next time you are in Lubbock.

10/10 Excellent

Amy, CASTLE ROCK

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fantastic stay here! It is clean, quiet, and spacious. The staff are all so friendly - not a cranky employee in the bunch! They genuinely seem to like being there! The breakfast was convenient, plentiful, fast, and delicious. We didn't use the pool but it looked nice. My son used the gym and said it had everything he needed. I went down a rabbit hole of hotel reviews before changing my booking from another hotel to this one just a few days before our trip. I'm SO glad I switched. Home2Suites will be my new go-to mid-range hotel booking.
Response from Home 2 on Jul 12, 2023
Good morning Amy we want to thank you for the great and wonderful feedback on your recent stay here at the Home 2 Suites here in Lubbock.

10/10 Excellent

CHIANTE

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service especially front desk was amazing!
Stayed 2 nights in Jul 2023
Response from Home 2 on Jul 11, 2023
Thank you for your feedback. We are glad you had a wonderful stay and thank you for the 5 out 5 survey.

10/10 Excellent

nicole

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We booked this hotel last minute and had a dog with us. The front desk gal was super nice and very friendly. Check in was easy and we had a first floor room which made walking our dog very convenient. This hotel is dog friendly in the sense that they have a lot of grass around the hotel and a specific grassy area for pets with a trash can and poop bags. Some other hotels we stayed at that were supposedly pet friendly have rocks only, which is weird. The area is right off the freeway and there are a lot of restaurants nearby. Room was clean and the hotel in general was nice. We felt safe in the area also. Breakfast set up was pretty good with quite a few options.
Response from Home 2 on Jul 10, 2023
Thank you for the kind feedback we appreciate the high marks as well. I am glad we were able to accommodate you during your stay. I will let Nahomi know that she did a great job during your stay. she is a great asset to us and to our guest.

10/10 Excellent

Shanee

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very clean
Stayed 1 night in Jun 2023
Response from Home 2 on Jun 27, 2023
Thank you for taking the time to complete this survey. we strive to provide our guest with the cleanest rooms and guest amenities possible. Thank you for staying at your Lubbock Home 2 Suites.

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 2 nights in Jun 2023
Response from Home 2 on Jun 20, 2023
Thank you for the 5 out of 5 we appreciate you taking the time to do the survey.

4/10 Poor

Josh

Stayed 1 night in Jun 2023
Response from Home 2 on Jul 5, 2023
We are sorry you did not have a good experience with us during your current stay I want to assure you that what you experienced is not who we are. I hope you consider giving us another try next time you are in Lubbock