To Whom it May Concern:
I would expect more from a brand name. I am unsure if the Brand is aware of the deplorable conditions of the Howard Johnson by Wyndham, located at 5108 I27, Lubbock, Texas; however, here it is.
Upon arrival during game day (9/16/2023) weekend in the area, there was one staff member on duty. Upon entering the motel, it smells of smoke, urine and waste. Using the elevator to go to the second floor, the elevator was also filthy. Upon arrival to my room, the key would not work. I carried all of my items back downstairs to the counter, and informed the attendant (after standing in line for 15 more minutes) that the key did not work. He was rude and stated he would rekey my card-the door works just didn’t do correctly.
When entering the room it was filthy. The refrigerator did not work and smelled of mold (room 211). Later that evening, while getting dressed for an event, an adult cockroach climes down the wall. I killed it. I then proceeded to look inside of the sheets and mattress, to which I found a very large, very adult bed bug. I immediately went down and let the attendant know; to which he responded, “so the roach is dead?” Like, no big deal! I then showed him the picture of the bedbug.-again, no surprise. He stated the best he could do was move me rooms. Due to game day weekend, and no availability of rooms, I moved rooms-at 10:30 pm.
There is more; but I am at character capacity…I would advise NOT to stay here under any circumstances.