Ratings based on 1,011 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from dallas tx

good location but falls short

Posted Dec 9, 2016
Pros: clean
Cons: upgrade to higher quality beds,linens.towels. or lower prices
Location: very good location next to campus
The only 4 star hotel in Lubbock falls short on amenities. The room is pleasant but does not feel luxury. Linens,towels,mattresses very standard with the feel of a holiday inn express. There is a fine dining restaurant but we did not try it. The lounge is very small no tables and the patio is not weather proofed. I would stay at the Marriott next door on my next visit.
5 out of 5
by A verified traveler from US

Posted Nov 22, 2016
It was wonderful! Very clean and the staff was very friendly. Enjoyed the quietness.
5 out of 5
by A verified traveler from US

Always love my stay

Posted Oct 31, 2016
We go to the Overton regularly. It never disappoints. The room is always clean and comfortable. The staff is ALWAYS ver friendly.
Comment from Hotel Management
Nov 1, 2016 by Kurt Metcalf- General Manager, Hotel Management
It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust.
5 out of 5
by A verified traveler from The woodlands, TX

Clean hotel with a few extras

Posted Oct 11, 2016
In a nice, newer location with lots of restaurants nearby. Within walking distance to TT campus. Spacious room with comfortable bed. Bathroom lighting was excellent and shower pressure was great (wasn't expecting these ...even an extra make-up mirror). The fitness center had all the equipment but the treadmills were a little worn. But again there were the extras like chilled towels available after your workout. Overall very clean hotel. We'd stay again!
Comment from Hotel Management
Nov 1, 2016 by Kurt Metcalf - GM, Hotel Management
Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Lubbock and a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. It sounds like you were also able to enjoy some of our extras. I hope to see you again soon.
5 out of 5
by A verified traveler

Posted Oct 11, 2016
Location: Great location. Easy walking access to everything.
Very neat, clean and new feeling. I liked the design and layout of the room
Comment from Hotel Management
Nov 1, 2016 by Kurt Metcalf - GM, Hotel Management
Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient, our rooms neat and clean. I look forward to having you stay with us again soon.
4 out of 5
by A verified traveler

Lovely hotel with many amenities minutes from Tex

Posted Oct 8, 2016
Very nice room, with lots of conveniences, and hotel has everything needed in one location, all very good to excellent quality
3 out of 5
by A verified traveler from San Francisco

Decent Hotel

Posted Oct 8, 2016
Location: Very close to Texas Tech.
Clean and well decorated. Pillows were lumpy and uncomfortable. Air-conditioning unit was noisy and was situated so that the air blew directly onto your head while in bed. Bad location for vents. Otherwise a comfortable and pleasant place to stay.
5 out of 5
by A verified traveler from Midland, Tx

Beautiful, comfortable and quiet!

Posted Sep 29, 2016
Close to Texas Tech, shopping, restaraunts, surprisingly quiet and just a great place to stay!
Comment from Hotel Management
Oct 3, 2016 by Kurt Metcalf-General Manager, Hotel Management
Thank you for the great review of our hotel! It is nice to hear you enjoyed your recent stay. Good surprises are always the best! Thanks again.
1 out of 5
by A verified traveler from C

Be Advised

Posted Sep 23, 2016
Hotel looks great, but looks is all. Room was presentable and looked nice. Carpet throughout was sticky, needed to wear shoes at all times. Bathroom cabinet had dried shaving cream left Uncleaned. Someone put a cocktail glass by elevator on our floor we noticed when we arrived and it stayed there the two days we were there. Someone also spilled beer in the elevator and no one cleaned it up the three other times that afternoon we rode again. No one at restaurant hostess station inside hotel the three times we were going to try that out for a meal so ate out of hotel entire stay. Stopped to have a few drinks at the bar and the gnats were too much so we took that business elsewhere also after the first drink. We valet parked the two days we were there and I removed my gun from the console when we arrived. Thank goodness because when I put it back when we left I noticed someone had rummaged through there like they were treasure hunting. We are not very hard to please and haven't written bad reviews but all things combined we felt compelled to write to warn others. Overall the hotel looks great and is very well located (restaurants,campus,stadium) the staff and cleanliness disgusting. Room Never Cleaned.
Comment from Hotel Management
Sep 26, 2016 by Kurt Metcalf, General Manager, Hotel Management
Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated. The Overton Hotel and Conference Center is committed to providing our guests with the highest quality services and facilities. We sincerely regret we fell short of our goal in this instance. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. I have read your comments and have discussed them with my entire staff. I assure you that cleanliness issues have been handled accordingly. We have also addressed the service issues that you encountered in our Restaurant. We are making the necessary strides in our service standards to better serve you and all of our guests. Thank you again, for your honest feedback. I hope to have the pleasure of serving you again in the future.
5 out of 5
by A verified traveler

Nice hotel and close to Texas Tech campus.

Posted Sep 19, 2016
It was perfect. Hotel is very nice and is located close to Campus and my son's apartments.
Comment from Hotel Management
Sep 26, 2016 by Kurt Metcalf, General Manager, Hotel Management
Thank you for the great review or our hotel. I am glad you had a perfect stay, and that you were close to campus and your sons apartment. We look forward to your next stay.