Ratings based on 146 Verified Reviews

4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Recommend to stay

Posted Aug 21, 2017
Pros: The general vibe
Cons: Car parking should be free
Location: Lucca historic centre
Excellent location within Lucca's historic centre, friendly staff, comfortable rooms with high ceilings and a feeling of the hotel being a family home once upon a time.
5 out of 5
Recommended
for Everyone
by A verified traveler from H

Fabulous staff

Posted Jul 3, 2017
Breakfast was amazing and hotel was so pretty. The staff were so friendly and helpful.
Comment from Hotel Management
Jul 6, 2017 by Sandro, Hotel Management
Hello, thank you very much, we are happy you enjoyed your staying here! See you next time. Sandro
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to the train station.

Posted Jun 29, 2017
The hotel was inside the wall yet close to the train station. It was hot when we were there. At night we would turn on the air conditioner but in the middle of the night the room would become very warm. It is very possible we didn't know how to properly set the air. Loved our stay at the hotel.
Comment from Hotel Management
Jul 1, 2017 by Sandro, Hotel Management
Ciao Julie, we're very sorry for the hot. Lucca in summer could be very hot. The air conditioning in the rooms works for almost all the day. It stops just for some hours during the coolest moment of the day. We hope you will come back :) Thank you very much for everything. Sandro
4 out of 5
Recommended
for Everyone
by A verified traveler from Bristol UK

Delightful hotel

Posted Jun 26, 2017
Great location, excellent breakfast, helpful staff.
Comment from Hotel Management
Jul 1, 2017 by Sandro, Hotel Management
Ciao Cathy! Thank you very much! We try to do our best! Sandro
4 out of 5
Recommended
for Everyone
by A verified traveler from Uk

Good location

Posted Jun 1, 2017
Nice cosy hotel located in central Lucca, short walk from train station Pros-friendly staff, good sized room, nice breakfast Cons-breakfast busy and starts quite late, had to wait until 9am one morning when we would have liked to have been out exploring much earlier, room wasn't always cleaned to good standard.
Comment from Hotel Management
Jun 29, 2017 by Sandro, Hotel Management
Hello, usually the breakfast starts at 8:00 but probably my colleagues suggested you to come at 9:00 because there was a big group at breakfast. It was just to let you have more tranquility and space. About the room the ladies do the best to kepp clean the room but if you would like to tell us where it wasn't cleaned we will be glad to improve the cleaning :) Thank you for your opinion and suggestions. Ciao ciao, Sandro
4 out of 5
Recommended
for Everyone
by A verified traveler

Central hotel

Posted May 20, 2017
Central hotel easy access to lucca streeets and shops and restaurants Lovely hotel. I've breakfast but no air con in our room meant night we got hot and stuffy even with windows open Bed but firm but ok Nice staff very helpful and found great restaurant Olivia thanks to them Really good meal Streets narrow so care with car needed Fair value but euro pound ratio not helpful Enjoyed walking round city lots character and charm Would consider staying again but ask for room with air con Car park was some way away but quite safe a s a and fair price Breakfast was good plenty of everything to have x b x can't think of any else to say so that's it from me n her n us n them and all of the others who are happy and safe day for you all the best and hugs to you both and I will always be your own photo of
Comment from Hotel Management
Jun 29, 2017 by Sandro, Hotel Management
Hello! we're sorry that you did not saw the instructions on the desk in the room for the air conditioning! Next time please ask for information and we will be glad to help you :) Anyway thank you for everything, we wait you for the next visit in Lucca! ciao ciao, Sandro
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Home from home inside the walls in Lucca

Posted May 13, 2017
Our second visit and just as good as last time. Great location and embodies the friendly welcoming spirit of Lucca.
Comment from Hotel Management
Jun 29, 2017 by Sandro, Hotel Management
Ciao!! Thank you very much Chris! See you next time.
5 out of 5
by John

Posted Apr 20, 2017 on Hotels
Lovely family run Italian Alberto. Quiet and comfortable but close to everything. Would stay again in a heartbeat.
5 out of 5
by Audrey

Old world charm with modern convenience

Posted Apr 19, 2017 on Hotels
What a charming place on a quiet street yet close to all the action, restaurants, shopping, the wall, train station, etc. I would come here again in a heartbeat and am only sorry we can't stay longer.
5 out of 5
Recommended
for Everyone
by A verified traveler from Edinburgh

Lovely hotel in Lucca

Posted Apr 16, 2017
Pros: Small and friendly but up to date. Our room 'Tre Scalini' had a large bathroom with rainwater shower, and a jacuzzi which we did not use!
Location: Everything was nearby, the Puccini House, the Tower, the Cathedral and walking round the walls of the city.
2 day stay, wish I had longer. So much to see in Lucca. Plenty restaurants and shops. Hotel was within the walls of the town and easy walk to railway station.