Ratings based on 16 Verified Reviews

4.1 out of 5
100% of guests recommend
4.2 Room cleanliness
3.4 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great central location

Posted May 22, 2017
Able to walk everywhere. Have to go up 40 steps to reception & apartments though. Was fairly noisy at night but so tired still fell asleep no problem. Receptionist had very little English but we managed.
2 out of 5
by Carrie

Advertised suite with terrace doesn't exist.

Posted Mar 24, 2017 on Hotels
I booked a suite with fireplace balcony-terrace, and when we arrived Marco spent 15 minutes hunting and pecking on his laptop before asking to see our reservation. I produced this and he spent another 10 minutes typing, after which he said he has no suite with terrace, only a room with a double bed (turned out to be king size) with terrace and that will be an additional 20 euro. I booked this suite specifically for the terrace so I paid up. Meanwhile my daughter got busy and looked up this room and found all of the photos of the terrace, fireplace, suite that accommodates 4 people, etc. We were able to figure out that he didn't have our room because he has remodeled the suite, dividing it into two rooms (3 and 7). Worst yet there is only a partial wall between the two resulting rooms. We saw and heard Marco go into room 7, which he said he couldn't give us because it is booked (apparently by Marco himself). Once he even let himself into our room while we were on the terrace. He claimed to let us know how to turn on the terrace light, but we were super creeped out.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted May 21, 2016 on Hotels
5 out of 5
by A verified traveler

Posted Apr 26, 2016 on Hotels
Fantastic stay. The place is more like an apartment - very spacious with all mod cons but in a lovely restored historic townhouse. Lots of stairs with no lift so not ideal for those with mobility problems.
4 out of 5
by Howard

This traveler left a rating score only Posted Sep 12, 2015 on Hotels
5 out of 5
Recommended
for Couples
by A verified traveler from Siena, Italy

Great Hotel, close to town center

Posted Jul 8, 2015
Pros: It was very quiet.
Location: There are restaurants for dinner close by as well as bars to get a breakfast in the morning.
The hotel could not have been better for our stay in Lucca. We were there for a concert and the location of the hotel was just down the street from where the concert was held.
5 out of 5
by Mark from San francisco

Great place but lots of stairs!!!

Posted Jul 2, 2015 on Hotels
Great location and the staff was very friendly and helpful
5 out of 5
by Bernie Horan from San Diego

The perfect stay

Posted Sep 14, 2014 on Hotels
We arrived at the hotel without expectation. When Tanya opened the door to our suite we were in awe. A beautiful livingroom, 2 spacious and comfortable bedrooms with elegant bath and a rooftop patio overlooking the square. Easy access from train of by auto. Wonderful shops and restaurants nearby.
2 out of 5
by FRANCESCO

This traveler left a rating score only Posted Apr 28, 2017 on Hotels
5 out of 5
by Nils Arne

Herlig hotell midt i gamlebyen

Posted Mar 27, 2017 on Hotels
Flott hotell med super beliggenhet midt i gamlebyen. Store og fine rom, nye bad. Du må være sprek i beina. Bratte og lange trapper til alle (6) rom.