Ratings based on 636 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel within Lucca walls

Posted Dec 15, 2017
Pros: The staff, they are so helpful, the access to complementary drinks/ light snacks in the afternoon and Prosecco pre-dinner.
Cons: The rooms could do with an update but that said, everything was clean and comfortable. Our room was quite noisy as it was on the 'road' side.
Location: Within the walls so easy to get to the historic centre and attractions and the many restaurants and bars. It's location is one of its strengths.
We spent a few days in this lovely, friendly hotel in beautiful Lucca. This was our third visit to the hotel and it was as good as ever.
Comment from Hotel Management
Dec 16, 2017 by Mauro Cusinato, Hotel Management
Dear Lucca fan, thank you very much for sharing your experience at the Hotel Ilaria. It's a pleasure when our guests come back! We look forward to welcoming you again! Best regards, Mauro Cusinato Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Lovely hotel in a lovely city!

Posted Dec 1, 2017
Quaint, clean, spacious room; friendly, personable staff; delicious breakfast; great location. Would absolutely stay here again!!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel, good location

Posted Nov 27, 2017
A very nice hotel, great complementary anal bar in lobby.
Comment from Hotel Management
Nov 27, 2017 by Mauro Cusinato, Hotel Management
Dear Rich, thank you for sharing your experience! We are glad to hear you had a great stay with us! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente location, friendly staff!

Posted Nov 19, 2017
Pros: Location, friendly staff and have bicycles available to guests
This hotel is only 10 minutes walking from station with very easy access. We arrived late at night and the reception staff not only recommend us a very nice restaurant in town but also helped us with the reservation. In the morning we were able to borrow 2 bicycles from the hotel (for free) and ride along the city walls. Great experience! I would definitely come back.
Comment from Hotel Management
Nov 27, 2017 by Mauro Cusinato, Hotel Management
Dear Vivian, thank you for your comment! We are happy to hear you liked your stay with us, our hotel and our services! All our staff wish you a nice day and we hope to see you soon again!
5 out of 5
Recommended
for Couples
by A verified traveler from England

Lovely hotel in the old town

Posted Nov 19, 2017
The hotel is located just inside the walls of the old town, great location for exploring Lucca and, if you have a car, accessible to drive to and car parking is available. Also just 10 minutes walk from the train station. All the staff we encountered were very friendly and helpful. All the amenities were great-we had a lovely suite in a separate building to the main hotel which was very spacious with a huge comfortable bed. An added bonus is the complimentary refreshments in the main hotel building-including prosecco between 5 and 7pm! Altogether, a lovely hotel which we would be very happy to stay in again.
Comment from Hotel Management
Nov 27, 2017 by Mauro Cusinato, Hotel Management
Dear Penny, thank you! Thank you for your nice words, we are glad to hear that you enjoyed our Superior room in the annex and our services! We will be waiting for you again! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Cronulla, Australia

SIDE TRIP TO LUCCA

Posted Oct 14, 2017
Pros: as per above comments
Cons: room is not fully soundproofed as you can hear people next door and next floor BUT I won't take a point because of this coz it was quiet at night.
Location: bike riding aroudn the walls of Lucca
Our stay from check in to check out was like a dream. Friendly staff . great breakfast . . clean hotel . . great location . . however let me say something special about this hotel . . they let us park our car until we left the place although we had checked out already and gave us the bikes to ride around to see the place . recommended the best restaurant and we thank you sincerely for that for our awesome dinner . . very highly recommended . . 5 out of 5 for my rating. .
Comment from Hotel Management
Nov 18, 2017 by Mauro Cusinato, Hotel Management
Dear Val, thank you so much for your beautiful review! We are so happy to haer that our commitment in our job have these results! We hope to see you again very soon in Lucca! Have a nice day, Mauro Cusinato Hotel Manager
5 out of 5
by A verified traveler

Highly recommended hotel in Lucca.

Posted Sep 13, 2017 on Hotels
Great hotel in Lucca. Easy to access just inside the wall. Staff was very friendly. Hotel had nice breakfast spread and an outdoor patio.
Comment from Hotel Management
Oct 27, 2017 by Mauro Cusinato, Hotel Management
Dear Client, thank you for sharing your experience with us! We are very happy to see that you appreciated our location and our breakfast in the patio! We hope to see you again, Best regards Mauro Cusinato Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location inside the city walls

Posted Sep 6, 2017
Very helpful staff, who were very knowledgable about the surrounding area . . Hotel is centrally located within the walls and next to the botanical gardens.
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Guest, thanks for your feedback! We hope to see you again! Kind regards, Mauro Cusinato. Hotel Manager
4 out of 5
by Julian

Brilliant location and excellent quality/value

Posted Sep 4, 2017 on Hotels
Brilliant location and no problem leaving our car with them to park. Very quiet but only 5 mins walk to centre of town. Free soft drinks and light snacks during the day in reception and free Prosecco in the evening! Exceptionally friendly reception staff. Rooms were a little on the small side but everything was there. Clean and nicely decorated. The same goes for the bathroom. The terrace breakfast area was a cool terrace with a wonderful selection of self service food.
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Julian, many thanks to have chosen Hotel Ilaria for your stay in Lucca. We hope you will chose us again! Best regards, Mauro Cusinato. Hotel Manager
5 out of 5
by catherine

Excellent hotel in Luca.

Posted Sep 2, 2017 on Hotels
Very comfortable hotel in good location. Quiet but easy walking distance to the sights and to restaurants. Good breakfasts.
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Catherine, we are glad to know you have had a pleasant stay at Hotel Ilaria. We are looking forward to see you again in Lucca. Regards, Mauro Cusinato. Hotel Manager