Ratings based on 613 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Cronulla, Australia

SIDE TRIP TO LUCCA

Posted Oct 14, 2017
Pros: as per above comments
Cons: room is not fully soundproofed as you can hear people next door and next floor BUT I won't take a point because of this coz it was quiet at night.
Location: bike riding aroudn the walls of Lucca
Our stay from check in to check out was like a dream. Friendly staff . great breakfast . . clean hotel . . great location . . however let me say something special about this hotel . . they let us park our car until we left the place although we had checked out already and gave us the bikes to ride around to see the place . recommended the best restaurant and we thank you sincerely for that for our awesome dinner . . very highly recommended . . 5 out of 5 for my rating. .
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location inside the city walls

Posted Sep 6, 2017
Very helpful staff, who were very knowledgable about the surrounding area . . Hotel is centrally located within the walls and next to the botanical gardens.
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Guest, thanks for your feedback! We hope to see you again! Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from Scotland

Excellent hotel close to town

Posted Aug 31, 2017
Pros: Great location with friendly and helpful staff
Well run hotel. Great attention to detail. Reception staff extremely friendly and helpful. Our superior room and ensuite were spacious and well furnished. The hotel is within walking distance of bus and train stations and many good restaurants and shops are close by.
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Guest, many thanks for your feedback! We hope you will chose Hotel Ilaria again! Regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Hotel with extra treats !

Posted Aug 30, 2017
Only a 10 minute walk from the station - on arrival we were told that there are free refreshments and snacks in the lobby from 12noon and free aperitifs from 5pm - which was great ! Room very clean and comfortable and excellent breakfast. Next time we'll take swimming costumes so we can go in the jacuzzi on the terrace. Would book here again without hesitation. Lovely staff !
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Maggie, we are happy to read you have enjoyed your stay at our Hotel! We are looking forward for your next booking! Regards, Mauro Cusinato. Hotel Manager
5 out of 5
by Lars

Great Hotel in Lucca

Posted Jul 15, 2017 on Hotels
Super comfortable city hotel. Nice sunny terasse with hot tub. Clean, good air condition and quiet. Breakfast buffet good and great with some free drinks and nibbles in the afternoon. Very central for everything in Lucca.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location and value for money

Posted Jul 10, 2017
I stayed at this hotel on my own and just loved it. The staff were very friendly and the extras included which I was not aware of were just great. Access after a wonderful breakfast continental and hot buffet ticked all the boxes. The access to the reception guest area during the day for a cold or hot drink was ideal if you wanted to call back to hotel and not go to your room. Evening there is prosecco and snacks which I didn't use however it is a great window to meet other travellers and chat. Overall I loved this hotel and my stay
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Inside the Walls

Posted Jul 5, 2017
Pros: Location, staff, quality
A simple but comfortable hotel with very gracious and helpful staff, delicious breakfast and bonus snack area to gather with friends. I highly recommend this place for a visit to this exceptionally interesting Italian city.
4 out of 5
by Vikki

Lovely Lucca Hotel

Posted Jun 26, 2017 on Hotels
This is a really lovely hotel, the reception staff are really friendly and helpful. The hotel is in a great location, reallly accessible to get to the centre. They even have bikes you can use to cycle round Lucca. The room was really nice, big and clean. The only slightly annoying thing was that when you used the shower it sprayed all over the bathroom floor so it was soaking wet. The continental breakfast was amazing, over all highly recommended.
5 out of 5
by Ian

Posted Jun 25, 2017 on Hotels
Perfect hotel for visiting Lucca. Staff were excellent. Breakfast was always a great start to the day. Accommodation was to a high standard. Would, and have, recommended it to anyone visiting Lucca.
5 out of 5
by Teri

Great location and hotel!

Posted Jun 14, 2017 on Hotels
This hotel was conveniently located. The entire staff was very friendly and professional. We plan to return another time.
Comment from Hotel Management
Sep 10, 2017 by Mauro Cusinato, Hotel Management
Dear Teri, thanks for your comment. We are glad to read you are planning to return another time! Looking forward to see you again, regards, Mauro Cusinato. Hotel Manager