Ratings based on 644 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Quiet hotel inside Lucca's historic walls.

Posted Jan 14, 2018
Pros: Some rooms are within an old gate tower so you can stay within the old walls....literally.
Cons: The pastries at breakfast.
We really enjoyed our stay here. The hotel is comfortable and very quiet, but what sets it apart is the extra little touches provided for guests such as the bicycles that guests can borrow to go for a ride around Lucca's walls or the complementary glass of prosecco at happy hour. We would definitely stay here again.
4 out of 5
Recommended
for Families
by A verified traveler from UK

Lovely Hotel in Lucca

Posted Dec 19, 2017
Pros: see above
Cons: Pleasant and professional staff - please remember to smile and be more welcoming - we travel long distances.
This is a clean and looked after hotel. Thee are a few things we liked about what they did: 1. There was coffee, tea, soft drinks and a bite to eat - this was free to guests and available through out the day. 2. Breakfast was nice - nothing too heavy but just good stuff you would eat at home. 3. Staff were there 24hrs a day and helpful. 4. Bikes - they had them free for us to use and my daughter loved it. 5. Warm room with good speed internet. Well done to the team and please keep this going. What, if anything, could be improved? - how about more than 150 characters for response! D&S
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Lovely hotel within Lucca walls

Posted Dec 15, 2017
Pros: The staff, they are so helpful, the access to complementary drinks/ light snacks in the afternoon and Prosecco pre-dinner.
Cons: The rooms could do with an update but that said, everything was clean and comfortable. Our room was quite noisy as it was on the 'road' side.
Location: Within the walls so easy to get to the historic centre and attractions and the many restaurants and bars. It's location is one of its strengths.
We spent a few days in this lovely, friendly hotel in beautiful Lucca. This was our third visit to the hotel and it was as good as ever.
Comment from Hotel Management
Dec 16, 2017 by Mauro Cusinato, Hotel Management
Dear Lucca fan, thank you very much for sharing your experience at the Hotel Ilaria. It's a pleasure when our guests come back! We look forward to welcoming you again! Best regards, Mauro Cusinato Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Lovely hotel in a lovely city!

Posted Dec 1, 2017
Quaint, clean, spacious room; friendly, personable staff; delicious breakfast; great location. Would absolutely stay here again!!
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Nice hotel, good location

Posted Nov 27, 2017
A very nice hotel, great complementary anal bar in lobby.
Comment from Hotel Management
Nov 27, 2017 by Mauro Cusinato, Hotel Management
Dear Rich, thank you for sharing your experience! We are glad to hear you had a great stay with us! Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler

Excelente location, friendly staff!

Posted Nov 19, 2017
Pros: Location, friendly staff and have bicycles available to guests
This hotel is only 10 minutes walking from station with very easy access. We arrived late at night and the reception staff not only recommend us a very nice restaurant in town but also helped us with the reservation. In the morning we were able to borrow 2 bicycles from the hotel (for free) and ride along the city walls. Great experience! I would definitely come back.
Comment from Hotel Management
Nov 27, 2017 by Mauro Cusinato, Hotel Management
Dear Vivian, thank you for your comment! We are happy to hear you liked your stay with us, our hotel and our services! All our staff wish you a nice day and we hope to see you soon again!
5 out of 5
Recommended
for Couples
by A verified traveler from England

Lovely hotel in the old town

Posted Nov 19, 2017
The hotel is located just inside the walls of the old town, great location for exploring Lucca and, if you have a car, accessible to drive to and car parking is available. Also just 10 minutes walk from the train station. All the staff we encountered were very friendly and helpful. All the amenities were great-we had a lovely suite in a separate building to the main hotel which was very spacious with a huge comfortable bed. An added bonus is the complimentary refreshments in the main hotel building-including prosecco between 5 and 7pm! Altogether, a lovely hotel which we would be very happy to stay in again.
Comment from Hotel Management
Nov 27, 2017 by Mauro Cusinato, Hotel Management
Dear Penny, thank you! Thank you for your nice words, we are glad to hear that you enjoyed our Superior room in the annex and our services! We will be waiting for you again! Best regards
5 out of 5
by Launie

A "reward" night on the Via Francigena

Posted Oct 17, 2017 on Hotels
Any time my wife and I are in Lucca we will always stay at Hotel Ilaria & Residenza dell' Alba. Reception is always accommodating (even to the point of making sure we had an umbrella before stepping out on a drizzly Sunday afternoon) & it's such a nice touch to have some beverages and treats available as well. We have stayed in the main hotel as well as in the annex & both properties are wonderful.
Comment from Hotel Management
Nov 18, 2017 by Mauro Cusinato, Hotel Management
Dear Launie, thank you very much for you more than nice review! We are glad you enjoyed your stay at Hotel Ilaria, together with our services! Our staff is happy to know that they have been helpful! We can't wait to welcome you again! Best regards Mauro Cusinato Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Cronulla, Australia

SIDE TRIP TO LUCCA

Posted Oct 14, 2017
Pros: as per above comments
Cons: room is not fully soundproofed as you can hear people next door and next floor BUT I won't take a point because of this coz it was quiet at night.
Location: bike riding aroudn the walls of Lucca
Our stay from check in to check out was like a dream. Friendly staff . great breakfast . . clean hotel . . great location . . however let me say something special about this hotel . . they let us park our car until we left the place although we had checked out already and gave us the bikes to ride around to see the place . recommended the best restaurant and we thank you sincerely for that for our awesome dinner . . very highly recommended . . 5 out of 5 for my rating. .
Comment from Hotel Management
Nov 18, 2017 by Mauro Cusinato, Hotel Management
Dear Val, thank you so much for your beautiful review! We are so happy to haer that our commitment in our job have these results! We hope to see you again very soon in Lucca! Have a nice day, Mauro Cusinato Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 1, 2017 on Orbitz
Quiet location but close to everything, biking the ramparts, walking the town, and shopping
Comment from Hotel Management
Nov 18, 2017 by Mauro Cusinato, Hotel Management
Dear Anonymous, thank you for sharing your experience with us! We are happy to hear that you enjoyed your stay in Lucca! Best regards Mauro Cusinato Hotel Manager