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Spacious hotel with plenty of room unlike the typical European hotels. Quiet, good location, great breakfast. Very clean. Comfortable bed. Free parking!
Linda
Stayed 1 night in Dec 2023
10/10 Excellent
Christine
Oct 29, 2023
Christine
Stayed 1 night in Oct 2023
10/10 Excellent
patrick
Aug 15, 2023
Liked: Property conditions & facilities
Nice, clean, spacious room.
Not really in a walkable location but a very nice place.
Nice modern hotel. The room was clean and spacious. Staff were very friendly and helpful, the bar staff particularly so. We didn't have breakfast but the food and service at dinner was good. Plenty of parking at the rear. There are several local bars, restaurants, and supermarkets nearby and Lucca centre is about 25 minutes walk.
This is a very basic hotel. No frills. Clean, good breakfast and close to Lucca old city where great features. Staff Can be moody at times and communication not great. for example charging (a lot!) for water, the only item in the mini bar. We stayed in July and the temperature was near 40c so it was fair to assume water is complimentary but we were charged for it! There was no sign or price again it in the room. The minibar fridge was not even on. The bottles were just placed there.
Also the acoustics is a bit poor and you can hear noises from
corridors and other rooms.
I’ll give 7 out of 10 if you keep to the right level of expectations.
Paz
Stayed 2 nights in Jul 2022
Response from Giuseppe on Jul 7, 2022
Dear Mr. Paz,
thank you always for choosing us.
Our goal is to improve every day to increase the satisfaction of our guests.
We are to take note of every review and / or report and intervene on our work thanks to your feedback. Sorry if our minibar service did not meet your expectations as it cost the basic equipment of it is water then the other drinks are on request. It is not a question of temperature but the service as it is appropriate turns out to be paid especially in the period we are living where everything is more expensive. In fact, it turns on from the moment you enter the Room to avoid waste also because we are an integral part of a project that provides for environmental protection and optimization in the use of resources is part of this.
We thank you for your opinion and we are pleased to receive a Feed-back at every stay that can help us reach our final goal.
We remain at your complete disposal,
A dear goodbye in the short future where you can fully appreciate our services,
Giuseppe Micillo
BW Grand Hotel Guinigi
The property is situated about 20 mins from Lucca walls - less if you drive. The staff was always friendly and greeted us with a smile. Rooms were adequate as we were not staying for long. The Sauna is closed due to COVID (not sure why as the fitness centre i.e. the gym was open. Highly recommend the hotel if you don't want a sauna.
I know the property for long time...the only issue continue to be internet...terrible...It seems has not been improved...talking to front desk only evasive answers...
Suite room was spacious, comfortable and quiet being on the top floor. Five minute drive to old city walls or convenient bus service immediately outside the hotel. Good free parking facilities.Had dinner in the hotel on two nights and it was reasonable quality and good value. Bar unfortunately is dead.
Hotel a little dated in decor but no big deal. All staff were friendly and welcoming. Would use this hotel again if I was staying in Lucca.
Everything including dinner and breakfast
was very good except the noise from kitchen fans which kept us awake till 11 o' clock at night. Ask for a quiet room
Comfortable large room, got a top floor family room with a cute little roof balcony, breakfast was very nice.
Only con is the location, must have a car to get to the old city and nothing around.
Wonderful hotel. Fabulous breakfast buffet. Staff was attentive and helpful especially for non-Italian speaking folks. We enjoyed a close by pizza place and grocery store. Free parking is a great bonus.
Very nice hotel, room and breakfast but a little far from town and our WiFi was VERY poor on the 3rd floor!!!
Line
Stayed 1 night in Apr 2019
6/10 Okay
Jodi, Oregon
Traveled with family
Apr 17, 2019
Liked: Cleanliness
Disliked: Amenities
Bed and pillow was uncomfortable, extremely disappointing that laundry is unavailable 2 days out of the week as we planned this stop 1/2 way through our 2 week trip specifically to be able to do laundry and it was closed! Not available? How a laundry room is closed for 2 days of the week makes no sense to me. So, I spent hours driving to a self serve lavandria and waiting for my laundry. Did not get to see Lucca 😔
Away from the crazy of the comic show but close enough to walk there and the other attractions. Buses convenient but not available until after 2 pm on Sunday so not much help there. Excellent dining and spacious room. Only complaint - my bed (2 twins together) was so hard! Part my age and part ... well it was really hard!