Seasonal outdoor pool, open 10:30 AM to 6:00 PM, pool umbrellas

Reviews of Giada Palace

Giada Palace
Trav Via Carlo Piaggia 118, Lucca, LU

Reviews

8.0

Very Good

Rating 10 - Excellent. 27 out of 82 reviews" "
Rating 8 - Good. 33 out of 82 reviews" "
Rating 6 - Okay. 17 out of 82 reviews" "
Rating 4 - Poor. 4 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

nastaha

Traveled with family
Liked: Cleanliness
It was as described, clean but a bit small for 3 persons. Parking was comfortable and safe. I will recommend for short stay while traveling
Stayed 1 night in Aug 2023

10/10 Excellent

Richard, Carlisle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Alejandra on Oct 28, 2019
Buongiorno Robert! Grazie della tua recensione, siamo contenti di sapere che tu sia rimasto soddisfatto dal tuo soggiorno presso il Giada Palace

6/10 Okay

Irene

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Avoid room 3 check in advance balcony allocation
Our booking confirmed a room with balcony and garden view, we were given on arrival a small ex permanent resident room tainted by heavy smoking oudour. We asked to be moved and we're allocated a more pleasant alternative but again with no balcony a feature we looked forward to utilising. We could not understand why our timely placed booking did not secure the type of room confirmed. The local reception staff did not offer explanation. We enjoyed our stay and the facilities but the issue with the room allocation taints our overall opinion
Stayed 4 nights in Aug 2019
Response from Alejandra on Aug 25, 2019
We apologize because the description was not clear on the site. Now it has been updated. All our rooms are on the ground floor and none has a balcony. Instead all the apartments (with two or three bedrooms, living room, kitchen which are on the first and second floor have a balcony. It is true that it did not have a private balcony, but its room had a view of the pool, and was always accessible to the garden, to all the hours. We have taken your comment in consideration to clarify for future customers. Best regards

10/10 Excellent

GP, UK

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff! Extremely clean. Alejandra and her team are available 24/7 to go beyond any expectations. Kids very happy with the pool, tennis table and chillout for adult. Walking distance to one of the most charming city globally. Highly recommended.
Stayed 2 nights in Aug 2019
Response from Alejandra Siderman on Aug 16, 2019
We are very happy to read that your stay with us met your expectations and that our services were to your complete satisfaction. We are delighted to read that you have liked our rooms and that you have enjoyed our Dear guest, we would like to thank you once more for your great review and we are looking forward to welcoming you again to our hotel. Kind regards .

8/10 Good

Narine

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
Everything is good and clean. The owner of hotel, Alejandra, is an incredibly pleasant woman. She has a rare energy, that spread quietness to all around.
Stayed 5 nights in Jun 2019
Response from Alejandra on Jul 25, 2019
Hello, thank you for the positive feedback. We are happy to know you enjoyed your stay in our hotel, thanks for all.. Hope to see you soon! Best regards,

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget stay
Very friendly and helpful lady who met us on reception. Gave lots of tips about local area and map to orientate. Room was large and clean and bathroom had everything we needed. Quite lot of noise from youths on the street until late. Breakfast was plentiful and served with a smile,
Stayed 1 night in Jun 2019
Response from Alejandra on Jun 11, 2019
Hi, thank you for sharing your feeds with us. We're glad to know your experience in our hotel has been positive. Hope to see you soon.

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Lucca
Amazing stay. The owner Christian was so welcoming and generous. The location was perfect, no more than 10 mins from the centre of Lucca and the rooms were extremely comfortable. I look forward to coming back and staying again soon.
Stayed 1 night in Aug 2018
Response from receptionist on Aug 15, 2018
Thank you so much for your beautifull words...we hope we'll see again...regards Alejandra

10/10 Excellent

CHENG-WEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucca Summer Festival
For me perfect to reach the center by bike of 15 minutes while fully booked & overpricing during Lucca Summer Festival ! Friendly and helpful staff. Not to mention sunny afternoon beside the pool...
Stayed 2 nights in Jul 2018
Response from Alejandra on Aug 8, 2018
We are pleased that you enjoyed your stay at the Giada Palace. We hope to see you again in the future! Thank you for your comment. Best regards

8/10 Good

ALEX

Liked: Cleanliness, staff & service, property conditions & facilities
big cold rooms but not close to old city
a bit removed from the main action inside the walled city. nothing within walking distance like restaurant or market. but you can rent a bike at the hotel so you can get to the old city faster, and then not have to rent one there, likely at a higher price. BTW renting a bike and riding around the top. also wifi was VERY weak. i got email in and out on phone, but tablet could only receive messages
Stayed 1 night in Jul 2018
Response from Alejandra on Aug 8, 2018
good morning, the position of our structure is 1,100 Km from the storics walls and 200 mts of the supermarket this is a fact that we can not change. For us, the opinion of our customers is important to improve every time in what is available to us. Best regards

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Lovely place but had noisy neighbors
Stayed 1 night in Jun 2018
Response from receptionist on Jul 26, 2018
Grazie della bella recensione...i rumori esterni non dipendono da noi,per cui non possiamo fare molto per eliminarli...sperando di avere soddisfatto tutte le vs esigenze e richieste con gratitudine serena (staff)

8/10 Good

Monica

Liked: Cleanliness, staff & service, room comfort
Helpful Staff and Spacious Apartments
My family stayed here under not the best circumstances--our belongings had been stolen in Pisa earlier in the evening. I called the front desk number and she was very understanding and gave me clear instructions for checking in on my own, leaving keys for us securely. When we arrived, there was parking available and the apartments were quite large. Unfortunately the WiFI did not reach all the way up to the top floor, only to the lower ones. Breakfast was not included. Upon check out, the staff person (a different one) was friendly. We stayed only one night.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ruth-Ann, vancouver BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to train station and ports
We are in the basic standard room which is kind of small but there is a nice seating area down the hall and a hot tub on the roof we can use. There is also a patio for smokers which has a number of seats. it usually doesn't have anyone there
Response from General Manager on Aug 30, 2016
Thank you very much for your kind feedback. We work really hard to make sure every single guest is having a good time in our place and we are happy to see that our work has soddisfied you and your partner. We hope to welcome you again in the future. Kindest regards Giada Palace

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay but needs a few improvements
We enjoyed our stay at Giada palace. We stayed in a two bed apartment which was very comfortable and spacious however there were a few things that we felt could be improved upon.. We had two small balconies how ever no furniture on them to sit out on. We felt the pool area could definitely be updated with new sun loungers they were very uncomfortable. Also they ask that u recycle ur rubbish and it was not made very clear especially in English what it was they wAnted us to do. I also had to ask after the first two days when our apartment was going to be cleaned. It was only cleaned twice in our 9 night stay. Further we were only given two towel changes in that time we were lucky because there were extra towels in a cupboard for a fourth person and we were a group of 3. All in all though Giada palace has great potential and my husband was asked for feedback as it seems they have a new manager so hopefully all the little problems can be sorted out. It is a good little place to stay and we would stay again despite the negatives.
Response from Giada Palace on Jul 21, 2016
Thank you very much for you feedback. We are trying every single day to improve our service for all the guest staying in our place. We already took a note from your feedback and we are working hard to sort out all the small problems because sometimes little thing makes big difference. We hope to welcome you again in the future. Once again thank you for your feedback

10/10 Excellent

Toby, Lucca, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff
All the staff were very friendly and helpful. Hotel is basic, but you don't need anymore when your out all day site seeing.

6/10 Okay

Kate, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice, just not a good location
Through itself was clean, the Erin fine and the staff very nice. It unfortunately was a little far from both the rain station and the city centre - entirely my fault for not checking more carefully when booking! I was on foot from the train station and also found it difficult to find.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

4/10 Poor

Giovanni mario

Stayed 2 nights in Mar 2024

6/10 Okay

Gabriele

Business traveler
Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Dan Magnus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ikke å anbefale!
Absolutt ikke fornøyd med oppholdet. Innsjekk gikk greit, da vi kom på kvelden. Nøkkel var i boks utenfor. Dagen etter gikk jeg for å lete etter resepsjonen, men fant ingen resepsjon eller skilting til en. Tok 7 dager før noen sa hei til oss... Veldig ustabil WIFI, ikke mulig å bruke til å lese nettavis engang. Helt ubrukelig til streaming av filmer osv. Var ikke noe restaurant eller bar som det står det skal være. Minibar var defekt. Måtte sove med ørepropper fordi den bråket så mye. Det var mugg/sopp i dusjen og dusjforhenget var ødelagt. Renholdet var generelt dårlig, med mye støv på overflater og ting i kroker. Fungerer kanskje for en natt, men absolutt ikke verdt prisen for flere netter.
Mugg / sopp i dusjen
Defekt dusjforheng
Støv over speil, fant mye støv på flere overflater
Stayed 9 nights in Aug 2023

6/10 Okay

Sofie Amalie Hejn

Traveled with partner
Disliked: Cleanliness, staff & service
Very little information regarding the facilities. We were told, that there would be breakfast available, but there wasn't. Also very sporadic times for the reception. It says, that it is open from 10:30 until 18:30 but we rarely saw anyone. You would have to call someone and then check in over the phone. But a small walkingtour from the city and a supermarket nearby was great :) Also the pool made it worth it. I just wished that the communication would have been better.
Stayed 4 nights in Aug 2023

10/10 Excellent

Véronique

Stayed 1 night in Aug 2023

10/10 Excellent

vincenzo

Stayed 4 nights in Sep 2022

8/10 Good

Nanne Beate Rynning

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Greit hotell med trivelig ansatte.
Vi hadde det bra. Hyggelig personale. Dusj funket ikke helt. Pluss med basseng
Stayed 6 nights in Sep 2022
Response from Alejandra on Sep 19, 2022
Tusen takk for at du bodde på anlegget vårt, i håp om å være vert for deg snart!

6/10 Okay

Pietro

Stayed 1 night in Sep 2022

8/10 Good

Bernat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist sehr ruhig. Die Klimaanlage im Zimmer ist sehr gut, großes weiches Bett. Das Wasser im Pool hat die richtige Temperatur. Man kann hier gut parken, mit Auto und Motorrad. Die Leute sind nett. Man sollte aber Sportschuhe anziehen, wenn man in die Stadt will, denn das dauert eine halbe Stunde oder ein bisschen mehr (wenn man, so wie ich, nicht mit dem Bus fahren will).
Stayed 3 nights in Jun 2022
Response from Alejandra on Jun 25, 2022
Hallo Michael, vielen Dank für das positive Feedback. Wir freuen uns zu wissen, dass Sie Ihren Aufenthalt in unserem Hotel dank der angenehmen Gastfreundschaft des Personals genossen haben. Wir hoffen, Sie bald zu sehen! Alles Gute

8/10 Good

alessandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Alejandra on Nov 15, 2021
Ciao Alessandro, tutto lo staff ti ringrazia e non vede l'ora di accoglierti di nuovo:)

10/10 Excellent

alessandro

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Alejandra on Oct 26, 2021
Graze mille Alessandro per il suo splendido giudizio, la soddisfazione del nostro cliente è per noi di primaria importanza. Speriamo di poterla ospitare presto! Grazie!

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Alejandra on Oct 18, 2021
Grazie mille Stefan, per la sua ottima recensione. E' stato un piacere ospitarla e sarà sempre benvenuto, Saluti,

6/10 Okay

Liselott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021
Response from Alejandra on Sep 7, 2021
Ci dispiace che la sua valutazione non sia stata all'altezza delle vostre aspettative. Lavoriamo per migliorarci ogni giorno di più. Cordiali saluti

8/10 Good

Mo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Super goede prijs kwaliteitverhouding. Kamer bevat een heerlijk groot tweepersoonsbed, goede airco en een kleine koelkast. Wij zijn aangenaam verrast. Binnen 15 minuten loop je naar de poort van Lucca maar ook prima uitgangspunt om andere dorpen met de auto te bezoeken. Wij zijn gaan Canyonen in de Lima rivier, hele grote aanrader! Kan al met kinderen vanaf 10 jaar. Als ik een minpuntje moet noemen is dat het zwembad niet heel schoon is.
Stayed 3 nights in Aug 2021
Response from Alejandra on Sep 14, 2021
Goedemorgen! Bedankt voor uw review, fijn om te horen dat u tevreden was over uw verblijf in ons hotel. We hopen je weer te mogen ontvangen

6/10 Okay

christine

Stayed 2 nights in Aug 2020

10/10 Excellent

Francesco

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima struttura
Ho avuto un problema alla camera la notte, la mattina dopo ho avvisato la direzione, dopo 2 secondi avevo una nuova camera. Veramente efficiente
Stayed 4 nights in Aug 2020
Response from giada on Aug 17, 2020
Grazie mille per l'ottima recensione.

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquillo, parcheggio riservato.
Stayed 1 night in Sep 2019
Response from Alejandra on Sep 15, 2019
Grazie mille per aver soggiornato presso la nostra struttura. Speriamo di ospitarvi di nuovo!

8/10 Good

THOMAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Alejandra. on Aug 21, 2019
Hi Thomas, thank you for sharing your feeds with us. We're glad to know your experience in our hotel has been positive, hope to see you soon.

8/10 Good

Matteo

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Amedeo on Aug 19, 2019
Signor Matteo, la ringrazio infinitamente per averci scelto. Spero di rivederla presto qui a LUCCA nella nostra struttura :)

8/10 Good

Régine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité prix à Lucca
Chambre spacieuse et propre. Le jardin et le coin piscine sont agréables. Si vous voulez prendre le petit déjeuner il faut réserver la veille. Il faut systématiquement prendre la voiture l’environnement immédiat de l’hôtel n’est ni charmant ni typique. Il faut juste quelques minutes en voiture pour rejoindre Lucca.
Stayed 1 night in Aug 2019
Response from Alejandra on Aug 16, 2019
Merci beaucoup Régine, d'avoir séjourné dans notre hôtel, dans l'espoir de vous accueillir bientôt!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019
Response from g on Aug 10, 2019
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from a on Jul 31, 2019
grazie

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Alejandra on Jul 26, 2019
Thank you very much for your wonderful judgment, the satisfaction of our client is of primary importance to us. We hope to welcome you soon! Thank you!

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Alejandra on Jul 25, 2019
Dear guest,.We would like to thank you for staying in our hotel and for taking the time to review our hotel on Hotels.com

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Alejandra on Jul 11, 2019
Grazie mille per aver soggiornato presso la nostra struttura e per l'alto giudizio espresso: ne siamo onorati. Speriamo di ospitarvi di nuovo e molto presto!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Alejandra on Jun 13, 2019
Gentile Ospite, la ringrazio infinitamente per averci scelto e per il suo splendido giudizio! Spero di rivederla presto qui a LUCCA nella nostra struttura :) grazie

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto positivo e molto vicino all’ospedale per chi ha bisogno di stare accanto a parenti ricoverati.
Stayed 2 nights in May 2019
Response from Alejandra on Jun 7, 2019
Grazie mille per aver soggiornato presso la nostra struttura e per il suo commento positivo! Cordiali saluti

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Alejandra on Nov 9, 2018
Grazie per la sua recensione!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel está en el polígono industrial. Aparcamiento gratis. La recepción se cierra a partir de las 19.30, pero dejan las llaves. La habitación muy cómoda. La mujer de la recepción - muy amable y simpática. El desayuno - muy bién. Una estancia agradable.
Stayed 1 night in Oct 2018
Response from Alejandra on Nov 9, 2018
Muchas gracias por dedicar su tiempo a escribir su opinion. Le deseamos todo lo mejor!

8/10 Good

Jostein

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2018
Response from Alejandra on Aug 8, 2018
Thanks for your review. Best regards

10/10 Excellent

Maurizio, novi ligure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facile da raggiungere, comodissimo, molto pulito, confortevole. Personale stupendo. Lo cosiglierei a tutti. Se potro' ci tornero'
Stayed 1 night in Jul 2018
Response from receptionist on Jul 26, 2018
Grazie infinite Maurizio siamo felici di sapere che vi siete troivati bene...e per noi è un vero piacere ospitare persone STUPENDE come voi.....sperando di rivedervi presto un'abbraccio infinito dallo staff Serena