Ratings based on 558 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler from SF, Ca.

Hotel & Staff 5 Stars !!!

Posted Nov 20, 2016
Withing walking to all quaint streets and museums, churches, restaurants etc. Bikes available to circle Lucca on the wall surrounding the city( only about 2 km to go around once) and you can enter Lucca on the bikes. Cobble stones a little rough on my prostate, however...HA !
Comment from Hotel Management
Nov 25, 2016 by info@hotelilaria.com, Hotel Management
Dear Guest, we are happy to read you had a pleasant stay. Thanks for your lovely review! We hope to see you soon. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler from UK

Great 4 Italian wine and food

Posted Oct 24, 2016
Pros: Location & Style
Cons: None, would spoil its charm
Location: Within the walled area so good for everything with a 20min stroll.
With over 400 cafes, bars and restaurants this is the place to be gastronomically satisfied! The hotel does its part with free presseco for breakfast and early evening.
Comment from Hotel Management
Nov 1, 2016 by Mauro Cusinato, Hotel Management
Dear Mr Dave, many thanks for this lovely comment. We are waiting for your next stay in Lucca at Hotel Ilaria. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Posted Oct 9, 2016
We were given an up-grade in the annex. Well appointed suite. The hotel is well located within the wall and within walking distances to all the sites.
Comment from Hotel Management
Oct 9, 2016 by Mauro Cusinato, Hotel Management
Dear Guest, thank you so much your review. We hope you can have the chance to return to Hotel Ilaria. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler from Fort Collins, Colorado

Very nice hotel experience.

Posted Oct 3, 2016
This is a very nice hotel with an incredibly friendly and helpful staff, especially Claudia. Very nice facility near restaurants and shopping. The breakfast was one of the best we have had in a month of travel in Europe. We would definitely return.
Comment from Hotel Management
Oct 9, 2016 by Mauro Cusinato, Hotel Management
Dear Guest, it is a real pleasure to know that you would definitely return to our Hotel. Thanks for your comment and we hope to see you soon! Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler from berkshire

Lovely hotel conveniently positioned.

Posted Sep 25, 2016
Pros: Good helpful staff and very comfortable and clean room.
Had free upgrade on arrival, to one of the modern recently refurbished apartments in the Tower. This was substantial with mezzanine and small kitchen, very quiet and comfortable, particularly the bed. We were impressed with the free coffee/buffet during the day and particularly the free Proseco between 5-7pm, as were many others, a good way to relax and meet other guests. The hotel is just inside the east gate walls and is close to all of Lucca's restaurants, cafes and shops. We visited some museums and attended two of the Puccini opera evenings, which were immensely enjoyable. Trained it to Viareggio and Pisa (Leaning Tower and close buildings of interest), easy to get to train station and tickets are relatively cheap. Lucca is a wonderful example of a walled medieval city, well worth a visit, watch out for the cyclists in all directions!
Comment from Hotel Management
Oct 9, 2016 by Mauro Cusinato, Hotel Management
Dear Guest, thank you so much for this lovely review! We hope you can come back to Lucca in the future. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler from Leeds

Posted Sep 5, 2016 on Hotels
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Guest, Hotel Ilaria thanks for you rating. We hope you can come back to Lucca. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Posted Aug 31, 2016 on Hotels
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Guest, Hotel Ilaria thanks for you rating. We hope you can come back to Lucca. Kind regards, Mauro Cusinato. Hotel Manager
3 out of 5
by A verified traveler

Hotel was very well located

Posted Aug 31, 2016
Pros: Staff
Cons: Clean the rooms and paint
Location: Wonderful location walkable to everything.
Not a pleasant experience. The hotel room was dirty, the walls had stains on them and I am not talking marks from luggage. The bathroom had miles and was poorly updated. The room was very noisy people moving chairs or furniture around would not stay there again. Very poor breakfast.
Comment from Hotel Management
Sep 17, 2016 by Mauro Cusinato, Hotel Management
Dear Guest, we are sorry about the inconvenience that you are describing. Unfortunately your review is anonymous so we are not able to understand what your room was. Anyway we will do a very deep check of each room with the housekeeping department. Please accept my best regards. Mauro Cusinato. Hotel Manager
2 out of 5
by A verified traveler from torino

Dentro le Mura

Posted Aug 30, 2016
Pros: La location.
Cons: Vedi box precedente.
L'albergo è strutturato in due sedi: una moderna ed una in stabile storico ristrutturato a 100 mt dal primo. Ho soggiornato in una suite del secondo. La sistemazione è buona. Segnalo le carenze: dal primo momento ho segnalato lampadine fulminate nei 2 bagni (durante i 4 giorni di permanenza non sono state sostituite). Scarsa pulizia nella camera e tracce di muffa in un bagno. Scarsa qualità, quantità e livello di servizio nella prima colazione. Peccato!
Comment from Hotel Management
Sep 17, 2016 by Mauro Cusinato, Hotel Management
Gentile Ospite, innanzitutto la ringraziamo per aver dedicato del tempo a scrivere questa recensione. Ci dispiace molto di quanto lei ha descritto, tali disservizi non devono accadere e cerchiamo sempre di essere sempre molto attenti affinchè il cliente sia soddisfatto del tempo trascorso presso la nostra struttura. Grazie alle sue segnalazioni abbiamo provveduto a effettuare un controllo approfondito sulla camera da lei occupata, pur consapevoli che al momento delle sue segnalazioni non siamo stati in grado di intervenire tempestivamente. Ci scusiamo nuovamente per i disagi e speriamo vivamente di poterla rivedere come nostro ospite, ci farebbe davvero molto piacere poterle lasciare un ricordo piacevole di un soggiorno a Lucca. La prego di accettare i miei più cordiali saluti. Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler from Nottinghamshire

Fantastic hotel within beautiful Lucca

Posted Aug 28, 2016
This is a convenient, relaxing and comfortable hotel within the walls of Lucca. The hotel staff provided a warm welcome and were attentive through out our stay. Complimentary afternoon & evening refreshments were a lovely gesture and delicious. This is a laid back hotel which echoes the city it sits within. Lucca is bursting with history, culture & music combined with great local wine & cuisine - not forgetting a great shopping experience. We are coming back to stay at Hotel Ilaria for sure!
Comment from Hotel Management
Sep 17, 2016 by Mauro Cusinato, Hotel Management
Dear Mrs Pam, we are looking forward to see you at Hotel Ilaria again! Kind regards, Mauro Cusinato. Hotel Manager