Ratings based on 582 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from england

Great hotel, central to everything,

Posted Apr 24, 2017
Great breakfast range, free use of bikes, room clean with great piwerful shower, biggest bed ever if you go for superior room!
5 out of 5
Recommended
for Everyone
by A verified traveler

Charming Hotel

Posted Apr 16, 2017
Pros: Great location, nice rooms, friendly staff
Cons: Small thing and down to personal taste but I would have liked softer, down pillows. It would have been good to have some English speaking TV channels
Location: Cycle around walls, visit the tower with the trees on top for great city views, shop for great clothes. Train to Pisa, Florence and Cinque Terre.
Enjoyable stay in Lucca. Our room was large and comfortable with a large bathroom. It was kept extremely clean throughout the whole stay. We enjoyed the breakfast in the sun room and the afternoon drinks/snacks. We also liked to take the complementary bikes out for a cycle around the walls.
Comment from Hotel Management
Apr 18, 2017 by Mauro Cusinato, Hotel Management
Dear Guest, thanks for your review! We are happy you have had a great stay at our Hotel. All the TVs have english speaking channels, the instruction of how to set the tv on international channels are in each room or our staff is happy to help guests who need assistance for that. Best regards, Mauro Cusinato. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Nice Hotel and good location however the staff needs to be better
Comment from Hotel Management
Apr 18, 2017 by Mauro Cusinato, Hotel Management
Dear Guest, thanks for your comment and suggestion. We Hope you will choose Hotel Ilaria for your next stays in Lucca. Regards, Mauro Cusinato. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from England

Excellent Location

Posted Mar 4, 2017
Pros: Central location. You could walk to all the highlights of Lucca.
Location: Walking or cycling around the City Walls
We had a standard double room at Hotel Ilaria and stayed for 5 nights. The room was very comfortable and excellent value for money. Tea and coffee making facilities were provided in the room. The breakfast room was bright and airy. The breakfast buffet provided an adequate choice including eggs, bacon and sausages. This was in addition to the usual continental selection of bread rolls, cold meats, cheese, cereals, fruit juices and fruit. The complimentary cafe in reception was very welcome providing tea, coffee and snacks after 11:00. The addition of complimentary beer and prosecco from 17:00 to 19:00 daily was unexpected.
Comment from Hotel Management
Mar 4, 2017 by Mauro Cusinato, Hotel Management
Dear Mrs Anne, your review is the proof of the importance that every day we give to our work, because we care so much that our guests feel relaxed and enjoy our services. We look forward to your next stay at Hotel Ilaria! Kind regard, Mauro Cusinato. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Posted Mar 4, 2017
Well located hotel close to the shops and the wall which is lovely to cycle around. We had a car and it was easy to drive to the hotel and get out again. We stayed in the building across the road from the main hotel. The room was spacious with a very large bed. It was clean and ideal for us and our toddler. The staff were friendly and helpful and we enjoyed the breakfast and afternoon drinks and snacks.
Comment from Hotel Management
Mar 4, 2017 by Mauro Cusinato, Hotel Management
Dear Mrs Joanna, it is a real pleasure knowing that you have enjoyed everything at our place, considering that our goal is always to make guests'stay as much pleasant as we can. We look forward to your next visit! Kind regard, Mauro Cusinato. Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice hotel close to the city center

Posted Jan 21, 2017
Only negative is you can't check out 24 hours. Something like 7 am to 9 pm. Not a good senario when you have to catch a flight at 6 am and want to be at the airport by 4:30 am. So I reluctantly left my card info and still haven't recieved a email receipt and that was over 24 hrs. ago.
Comment from Hotel Management
Jan 30, 2017 by Mauro Cusinato, Hotel Management
Dear Mr Dave, thanks a lot for your comment. For accounting reasons we kindly ask to our guest to pay their bill the night before their check out date if they have to leave very early in the morning (it is written on the reception desk in order to inform all guests.) This does not mean that you can not check out 24hours. Our reception is 24H open. Anyway we will check why you have not received your receipt by email. We hope to see you again. Kind regards, Mauro Cusinato. Hotel Manager
3 out of 5
by A verified traveler

It could be much better, with very little effort

Posted Jan 16, 2017 on Hotels
The hotel, both the room and common areas, were overheated. I turned off the heating in the room, but still the temperature was far too high for most of the night. Breakfast was not bad, but quite limited in terms of choices. It should be made clearer that the hotel parking is not included. Hotel staff was quite unfriendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location, great service

Posted Dec 20, 2016 on Orbitz
Optimal location at the beginning of the historical center, quiet, great canal view, very kind and knowledgeable staff, clean and comfortable. Also cute room for breakfast with garden view. Top service overall.
Comment from Hotel Management
Dec 28, 2016 by Mauro Cusinato, Hotel Management
Dear Mr Diego, thanks a lot for this lovely review! We wish you a Happy New Yesr! Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Posted Dec 2, 2016 on Hotels
The staff was very friendly and helped us to upgrade to a luxury suite which was super worthy for its value. The hotel area is safe and the room is clean and comfortable.
Comment from Hotel Management
Dec 5, 2016 by General Manager, Hotel Management
Dear Guest, thanks for this lovely review! We hope you will be in Lucca again in the future, for another pleasant stay at Hotel Ilaria. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Posted Nov 30, 2016 on Hotels
Superior rooms cannot be faulted, the shower was wonderful. Breakfast was decent.The location within the old city was quiet with great places to eat nearby. Good-value hotel.
Comment from Hotel Management
Dec 2, 2016 by General Manager, Hotel Management
Dear Guest, thanks a lot for your rating and your comment about your stay at Hotel Ilaria. We are glad to know you have found it as good value. We hope you will choose Hotel Ilaria for another stay in Lucca. Kind regards, Mauro Cusinato. Hotel Manager