Ratings based on 567 Verified Reviews

4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from PA

Nice hotel close to the city center

Posted Jan 21, 2017
Only negative is you can't check out 24 hours. Something like 7 am to 9 pm. Not a good senario when you have to catch a flight at 6 am and want to be at the airport by 4:30 am. So I reluctantly left my card info and still haven't recieved a email receipt and that was over 24 hrs. ago.
Comment from Hotel Management
Jan 30, 2017 by Mauro Cusinato, Hotel Management
Dear Mr Dave, thanks a lot for your comment. For accounting reasons we kindly ask to our guest to pay their bill the night before their check out date if they have to leave very early in the morning (it is written on the reception desk in order to inform all guests.) This does not mean that you can not check out 24hours. Our reception is 24H open. Anyway we will check why you have not received your receipt by email. We hope to see you again. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from SF, Ca.

Hotel & Staff 5 Stars !!!

Posted Nov 20, 2016
Withing walking to all quaint streets and museums, churches, restaurants etc. Bikes available to circle Lucca on the wall surrounding the city( only about 2 km to go around once) and you can enter Lucca on the bikes. Cobble stones a little rough on my prostate, however...HA !
Comment from Hotel Management
Nov 25, 2016 by info@hotelilaria.com, Hotel Management
Dear Guest, we are happy to read you had a pleasant stay. Thanks for your lovely review! We hope to see you soon. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Lucca Historic District

Posted Nov 20, 2016 on Hotels
Great breakfast and all day snack bar, 5-7 free Presecco and beer, scale to wt luggage in garage and ise of free bikes all a big hit on my book. Room was clean and well appointed. The on site porter was extremely kind cheerful and helpful. Front desk was so so pleasant amd knowledgable. Location was terrific. The post office does everything,: exchange money, send money, pay a citation, phones and ipads are sold there. Not just to send letters or packages, better than a bank.
Comment from Hotel Management
Nov 25, 2016 by General Manager, Hotel Management
Dear Guest, the Staff would like to thank you for this amazing review! It is a pleasure to know that you have enjoyed your stay at Hotel Ilaria in Lucca. Hope to see you again in the future. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from UK

Great 4 Italian wine and food

Posted Oct 24, 2016
Pros: Location & Style
Cons: None, would spoil its charm
Location: Within the walled area so good for everything with a 20min stroll.
With over 400 cafes, bars and restaurants this is the place to be gastronomically satisfied! The hotel does its part with free presseco for breakfast and early evening.
Comment from Hotel Management
Nov 1, 2016 by Mauro Cusinato, Hotel Management
Dear Mr Dave, many thanks for this lovely comment. We are waiting for your next stay in Lucca at Hotel Ilaria. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2016
We were given an up-grade in the annex. Well appointed suite. The hotel is well located within the wall and within walking distances to all the sites.
Comment from Hotel Management
Oct 9, 2016 by Mauro Cusinato, Hotel Management
Dear Guest, thank you so much your review. We hope you can have the chance to return to Hotel Ilaria. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Collins, Colorado

Very nice hotel experience.

Posted Oct 3, 2016
This is a very nice hotel with an incredibly friendly and helpful staff, especially Claudia. Very nice facility near restaurants and shopping. The breakfast was one of the best we have had in a month of travel in Europe. We would definitely return.
Comment from Hotel Management
Oct 9, 2016 by Mauro Cusinato, Hotel Management
Dear Guest, it is a real pleasure to know that you would definitely return to our Hotel. Thanks for your comment and we hope to see you soon! Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Well done hotel w/lovely staff & amenities

Posted Oct 1, 2016 on Hotels
Wonderful hotel with very helpful and pleasant staff
Comment from Hotel Management
Oct 9, 2016 by General Manager, Hotel Management
Dear Guest, thanks a lot for your comment and your rating. We are glad to read that you have enjoyed your stay at Hotel Ilaria. We hope you can come back soon. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
Recommended
for Couples
by A verified traveler from berkshire

Lovely hotel conveniently positioned.

Posted Sep 25, 2016
Pros: Good helpful staff and very comfortable and clean room.
Had free upgrade on arrival, to one of the modern recently refurbished apartments in the Tower. This was substantial with mezzanine and small kitchen, very quiet and comfortable, particularly the bed. We were impressed with the free coffee/buffet during the day and particularly the free Proseco between 5-7pm, as were many others, a good way to relax and meet other guests. The hotel is just inside the east gate walls and is close to all of Lucca's restaurants, cafes and shops. We visited some museums and attended two of the Puccini opera evenings, which were immensely enjoyable. Trained it to Viareggio and Pisa (Leaning Tower and close buildings of interest), easy to get to train station and tickets are relatively cheap. Lucca is a wonderful example of a walled medieval city, well worth a visit, watch out for the cyclists in all directions!
Comment from Hotel Management
Jan 11, 2017 by Mauro Cusinato, Hotel Management
Dear Guest, thank you so much for this lovely review! We hope you can come back to Lucca in the future. Kind regards, Mauro Cusinato. Hotel Manager
4 out of 5
by A verified traveler

Posted Sep 17, 2016 on Hotels
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Guest, Hotel Ilaria thanks for you rating. We hope you can come back to Lucca. Kind regards, Mauro Cusinato. Hotel Manager
5 out of 5
by A verified traveler

Posted Sep 11, 2016 on Hotels
Comment from Hotel Management
Sep 20, 2016 by General Manager, Hotel Management
Dear Guest, Hotel Ilaria thanks for you rating. We hope you can come back to Lucca. Kind regards, Mauro Cusinato. Hotel Manager