Terrace/patio

Reviews of Hotel Massimo

3 out of 5
Hotel Massimo
via Roma, 23, Viareggio, LU

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 83 reviews" "
Rating 8 - Good. 47 out of 83 reviews" "
Rating 6 - Okay. 13 out of 83 reviews" "
Rating 4 - Poor. 4 out of 83 reviews" "
Rating 2 - Terrible. 2 out of 83 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Massimo on Jul 19, 2021
Grazie

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2021
Response from Massimo on Jul 12, 2021
Grazie!

6/10 Okay

Verified traveler

Stayed 4 nights in Aug 2019
Response from Massimo on Aug 10, 2019
Thank you

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful family run hotel centrally located in a quiet location. Would highly recommend. Good value for money.
Stayed 4 nights in Jun 2019
Response from Massimo on Jul 5, 2019
Thank you very much. We will be happy to welcome you also in September to discover the beauties of Tuscany and the Versilia coast.

8/10 Good

Ian

Liked: Cleanliness, staff & service
Stayed 7 nights in Jul 2018
Response from Massimo on Aug 1, 2018
Thank you very much!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel experience I have ever had. Intimate and like home. The owner even knew how I liked my coffee by day 2. Had a small rooftop terrace but needs updating but nice to have it. The mama and out to kiss me goodbye as I got my taxi. ALL the staff could not have been more helpful or friendly. I will be back. If you want modern and decor and posh then not for you. Old fashioned and homely
Stayed 3 nights in Jun 2018
Response from Massimo on Jun 26, 2018
Thank you very much!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Overall very nice place. Our room for four people though was a bit small. Service excellent!

8/10 Good

Verified traveler

Liked: Staff & service
Quiet and friendly hotel close to the beach
We stayed there for 2 weeks, the staff is very friendly, eager to help, always smiling. Breakfast is basic, but pleasant enough once you know what to go for - cappucino - not americano! :) and you can ask for a fried egg :) Rooms are pleasant, (smallish but enough space in wardrobes), with a small fridge, clean, bathroom basic, but functional. The most important is the location - 100 meters from the lovely and busy beach and a promenade with restaurants (mostly pizza and pasta :) and fashionable shops. On the other side is a lovely pine park - at the weekend there was an international food festival (a welcome break from pizza :). It's worth looking into some flyers - as otherwise we would have missed this event. The hotel staff and waiters in restaurants speak mostly basic English. Other great thing about the location is that just 20 minutes walk across the town there is Viaraggio train station - from there easy links to Pisa, Lucca, Livorno, Florence etc. We also went to Carrara - and walked up the mountain to see a lovely village of Fontia. I would recommend hiring bikes as there is a lovely cycle run along the promenade which goes long way in both directions along the beach - you can reach free beaches then and not pay 20 euros for your sun beds :) Altogether great holiday, full of different activities, and at the end of the day we knew that we will have a good rest in a quiet, clean and pleasant hotel :)

8/10 Good

Simon, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freindly and professional
Very freindly and helpful family run hotel. Clean. Large room and bed. Good breakfast.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, 1 block from the promenade. friendly helpful staff. It's about 30 minute walk from train station, so we did a lot of walking. close to a great park for kids.

8/10 Good

Steve

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in lovely family-run hotel
Staying at the Massimo Hotel was a very pleasant experience, with lovely staff who would help in any way

6/10 Okay

Helen, London, UK

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hotel Massimo- Squeaky Beds!
The hotel was perfect for my frined and I on a shoprt break to Italy for the Cranivale and an excellent base to do some sightseeing of the area. The bed was very uncomfortable and squeaky, but cleanliness,staff helpfulnes and the inclusive breakfast were all great.

8/10 Good

A, Victoria,Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Massimo- Close to beach
We stayed here for only one night as we wanted a beach day on our visit to Tuscany. We also planned on going to pisa for dinner only 20 minutes by train. The hotel is exactly as described and shown on the website. It is like being in someone's house with lots of Italian looking furniture and nick knacks. Room was fine and shower was unique as described by others. I would have no problem staying here again. It is a bit far from the station to walk with cases. Taxi cost 10 euro (2011) so no problem. Beach is just at the end of the road and the staff recommended the nouvo Italia beach resort as it had a pool and it was only about 27 euro for the day. Staff were very helpful. We got caught by a train stike so were asking lots of questions. I could not find any pizza places or markets near by but there were lots of restuarants and bars on the strip.

8/10 Good

Jacinta, Wollongong, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Hotel
I enjoyed staying at Hotel Massimo. Although my stay was only a short stay the hotel had everything I needed to make my stay in Viareggio a good one. It was very close to the beach and not too far from the train station. The room itself was large which was good and there was even a bar fridge which was cool. Overall I got my money's worth from staying with Hotel Massimo and I would stay there again if I was to return to Italy.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Ottima esperienza! Proprietà molto gentile e cortese, ha fatto anche più di quanto avrebbe dovuto! Grazie per avermi tenuto le chiavi di casa! ☺️
Stayed 5 nights in Aug 2021

4/10 Poor

Elena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Struttura datata, con camere non insonorizzate adeguamente.
Stayed 1 night in Jul 2021
Response from Massimo on Jul 19, 2021
Grazie comunque di essere stata nostra ospite. I giudizi di chi sta una sola notte e non ha avuto modo di apprezzarci per noi significano poco o nulla.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buona la posizione in centro. L'albergo è una struttura del '80 un poco vecchiotta. hanno messo tv a schermo piatto e condizionatore ma è in ogni caso attempata come arredamento.
Stayed 2 nights in Jul 2021

2/10 Terrible

Pablo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
non vale quello che costa! Troppo caro per poco
Il posto dedicato a carica scarica delle valigie non è abbastanza grande come para una macchina. Forse un motorino ci sta. Strada molto trafficata quindi problematico sia il arrivò che la partenza. La doccia cade sul w.c. E allaga tutto il bagno e forse la stanza se non si ha una cura esigente. Secondo ho capito, la legge italiana un 3 stelle deve avere portiere di notte ma dopo mezzanotte e fino al mattino qui non c’è nessuno alla reception. Alle 10,50am chiamano per telefono per lasciare PUNTUALMENTE la stanza entro le ore 11 precise
Stayed 1 night in Aug 2020
Response from Massimo on Aug 22, 2020
Ci dispiace che non sia stato contento. In effetti il bagno di quella camera è molto piccolo. Ed è stato un nostro errore chiedere di lasciare la camera alle 10.50. Il posto di carico e scarico però non è piccolo, ma una macchina ha parcheggiato male invadendo il nostro spazio. Un albergo a tre stelle non è obbligato ad avere un portiere di notte, ma i clienti hanno la chiave e possono entrare e uscire quando vogliono. In ogni caso ci scusiamo dei disagi arrecati, ma la settimana dopo Ferragosto è sempre la più problematica per la tantissima gente che c'è a Viareggio. Ques'anno inoltre il Covid ha complicato tutto.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Väldigt trevligt bemötande och professionell personal och ägare. När till strand och strandpromenad med restauranger och butiker. Parkering på gatorna är lättillgänglig förutom lördag kväll.
Stayed 10 nights in Jul 2020
Response from Massimo on Aug 4, 2020
Thank you

8/10 Good

Verified traveler

Stayed 7 nights in Oct 2019

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Massimo on Aug 27, 2019
Grazie mille.

8/10 Good

Morten

Liked: Cleanliness, staff & service, room comfort
Veldig hyggelig og bra opplevelse
Ett fint familie drevet lite hotell med hyggelig personell, topp service, litt lite rom/bad men det gjorde ingen ting for vårt opphold. Kjøleskap på rommet som ikke fungerer optimalt tiltross for at det ble byttet ut. Ok frokost, litt tørre rundstykker og bare hard kokte egg men super hyggelig betjening.
Stayed 14 nights in Jul 2019
Response from Massimo on Aug 14, 2019
Thank You!

8/10 Good

Verified traveler

Liked: Staff & service
Wie Zuhause im Wohnzimmer! Sie gaben uns ein sehr gutes wohngefühl.
Stayed 7 nights in Jul 2019
Response from Massimo on Aug 10, 2019
Thank you very much! Vielen Dank! Grazie mille!

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 6 nights in Aug 2019
Response from Massimo on Aug 14, 2019
Thank you.

8/10 Good

Ingegerd

Liked: Cleanliness, staff & service, property conditions & facilities
Boende vid Rivieran
Boende helt rätt placerat, enkelt hotel, rummen är små precis som toaletten men det var rent och mycket trevlig personal. Frukosten var mycket bra
Stayed 3 nights in Jul 2019
Response from Massimo on Aug 1, 2019
Thanks!

8/10 Good

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value!
Nice small hotell by the beach. Not the latest or most modern but functional, clean and very nice people working there.
Stayed 3 nights in Jul 2019
Response from Massimo on Jul 30, 2019
Thank you very very much!

8/10 Good

Olav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2019
Response from Massimo on Jul 30, 2019
Thanks!

10/10 Excellent

Fjoralba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Massimo on Jul 9, 2019
Grazie!!!

10/10 Excellent

SOPHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Merveilleux séjour
L’emplacement de l’hôtel est idéal. A 2 pas de la plage et de l’avenue où se trouve toutes les boutiques. Les chambres st grandes. Même si la douche est un peu vieillotte. Cependant la gentillesse et le professionnalisme du personnel et des patrons nous ont fait passer un merveilleux séjours
Stayed 4 nights in Jun 2019
Response from Massimo on Jul 6, 2019
Merci beaucoup et a la prochaine!

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Massimo on Jul 2, 2019
We can say only thanks thanks thanks

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Carnevale a Viareggio
Molto positivo, peccato per il letto scomodissimo e il bagno praticamente inesistente.
Stayed 2 nights in Mar 2019

8/10 Good

Jos, Limburg

Liked: Cleanliness, staff & service, property conditions & facilities
Prettig hotel
Ligging Hotel, perfect direct aan boulevard en strand en mooi park. Douche wel wat klein, voor de rest alles prima in orde, behulpzaam personeel, hygiëne prima in orde. goed ontbijt.
Stayed 9 nights in Sep 2018
Response from Massimo on Sep 18, 2018
Thank you!

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fijn hotel
Prima hotel midden in Viareggio.Op loopafstand (25 min) van het treinstation en op 100m van het strand.Hotel heeft fijne/vriendelijk personeel,spreken prima Engels.Kamers zijn schoon,voldoende ruimte en prima bed.Badkamer is klein maar prima,iedere dag voldoende handdoeken.Had eerste dag wat problemen met WiFi maar werd zeer snel verholpen.Ontbijt is voldoende,niet overvloedig maar wat er moet zijn is aanwezig.Meer dan prima/fijn Italiaans familiehotel.
Stayed 9 nights in Jul 2018
Response from Massimo on Aug 1, 2018
Thank you very much!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2018
Response from Massimo on Jul 24, 2018
Grazie

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities
Stayed 1 night in Jun 2018
Response from Massimo on Jul 24, 2018
Grazie

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Jun 2018
Response from Massimo on Jun 26, 2018
Grazie

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottimo
Non poteva andarmi meglio di così: ottima sistemazione, a due passi dalla spiaggia e cordialissimi.
Stayed 1 night in May 2018
Response from Massimo on Jun 29, 2018
Grazie di cuore!

10/10 Excellent

luisa, Varna, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ad un passo dal lungomare, posizione ottima, albergo molto confortevole anche se non nuovo, ascensore, molto pulito e tenuto bene, proprietari molto cordiali, ottimo servizio parcheggio a 5€ al giorno. sicuramente ritorneremo.
Stayed 5 nights in May 2018
Response from Massimo on Jun 29, 2018
Grazie per la bella recenzione

10/10 Excellent

Angantyr Þor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017
Thank you very much

8/10 Good

Carina

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jul 2017
Thank you!

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
The bed wasn't very comfy and you have to play like fog and all the thinks like that. But it's very baisc and nice if you know all this information
Stayed 5 nights in Jul 2017
Response from Massimo on Sep 8, 2017
We apologize for the inconveniences and we will solve them

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra hotell till bra pris/Good hotel at good price
Mycket trevligt hotell nära strandpromenaden till mycket bra pris. Lite små rum men fungerade ändå väldigt bra för hela familjen (2 vuxna och 2 tonåringar). Frukosten kändes fräsch med en väldigt god äggröra. Hotellet hade också bra samarbete (rabatt hos) med ett trevligt strandbad i änden av gatan samt rabatterad gatuparkering utanför och i närheten av hotellet. Hela personalen var riktigt trevliga och servicevänliga. Vi trivdes bra på detta hotell och kommer återvända nästa gång vi behöver boende i Viareggio. ------ Very nice hotel near the seafront at a very good price. A little bit small room but still worked very well for the whole family (2 adults and 2 teenagers). The breakfast felt fresh with a very good scrambled egg. The hotel also had good cooperation (discount at) with a nice beach bath at the end of the street as well as discounted street parking outside and near the hotel. The entire staff were really nice and service friendly. We enjoyed staying at this hotel and will return next time we need accommodation in Viareggio.
Stayed 4 nights in Jul 2017
Thank you very much!!!

8/10 Good

Hansruedi

Liked: Cleanliness
Guter Aufenthalt, gute Preis-Leistung

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

8/10 Good

Anton, Москва

Liked: Staff & service
Почти идеальный
Отель мог бы быть идеальным, если бы не состояние номеров. Расположение шикарное, персонал - супер, завтраки хорошие, интернет быстрый, и в целом состояние общих помещений нормальное. Но номера - как в советский пансионат приехали. Да и проверку Леной Летучей (Ревизорро) по чистоте бы точно не прошел.

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
Sängarna är inte de bekvämaste och hela hotellet kändes som en kvarleva från 80-talet.

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

carlo

Liked: Cleanliness, staff & service