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Reviews of Hotel Napoleon

4 out of 5
Hotel Napoleon
Viale Europa,536, Lucca, Tuscany

Reviews

7.8

Good

Rating 10 - Excellent. 93 out of 336 reviews" "
Rating 8 - Good. 145 out of 336 reviews" "
Rating 6 - Okay. 70 out of 336 reviews" "
Rating 4 - Poor. 22 out of 336 reviews" "
Rating 2 - Terrible. 6 out of 336 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Philip, Sheffield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Charmaine

Stayed 1 night in Aug 2022

10/10 Excellent

domenico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremley helpful. Room was spotless & maintained daily .Breakfast very good variety & choices including lovely fresh fruit salad.. Only down sides was just set back fron a very busy main road & the hotel had a petrol station either side of it but it was so easy to walk to the old Town from there and the views of all the surrounding Tuscan hills made up for it we both said that we will defiinatley go back again . The hotel does not have swimming pool so missed not having a swim there but we took a 40 minute bus ride to Vevechia beach so swam there .
Stayed 4 nights in Jun 2019

8/10 Good

vimla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Enrique, Napa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Rosita, Ca

Liked: Cleanliness, staff & service
Convenient location to freeway and only 5 min drive to old town Lucca. The staff were very friendly and helpful. The shower was too small and the room was tiny.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The beds are so hard we could not get a good sleep and werr stiff and sore in morning. If you like a super hard bed then this will be fine for you.
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018

10/10 Excellent

Dan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Nice hotel, very pleasant staff. By a main road but still quiet inside. Had a good stay.
Stayed 3 nights in Jul 2018

4/10 Poor

Roya, lucca, Italy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The wifi doesn’t even reach my room. There is hair in my shower and I haven’t used it. The bed is as hard as a rock. When you ask about the wifi they tell you it’s your device. No AC, they have a tiny bit of air coming into your room, and there’s not even a phone to use in the hotel room Don’t come here
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room With A View (and a bathtub)
My travel plans in Lucca had changed at the last minute, and I needed to book an extra nights stay. I could not book another night at my chosen hotel, so I chose Hotel Napoleon fort its price and proximity. I could not have been more pleased. The room was very clean, and the shower/tub combination was a welcome upgrade to the "phone booth showers" I was accustomed to. The small balcony had table, and a wonderful view of the hills to the North and West. The louvered patio gate gave a feeling of security, while giving control of light and ambient noise. Phone, WiFi, large flatscreen TV, refrigerator, and in-room-safe were also advantages worth noting. The staff was friendly, and extremely helpful when re-booking canceled flights and travel plans. The breakfast buffet was generous, with a good variety of fresh fruits, breads, and proteins. The bar area and lounge are a bit spartan, but the overall feel of the hotel is modern and uncluttered. While the hotel is a walkable distance from the train station, lack of sidewalk space might make a taxi a worthwhile investment. There are a few restaurants close by, but the hotel's location on a busy roadway make extended walking a bit of a chore. Hardly a fatal flaw. Wished I had chosen Hotel Napoleon to begin with.
Stayed 1 night in May 2018

4/10 Poor

Lynn, London

Liked: Cleanliness
A bit disappointing
There was a problem with insanely loud music from adjacent bar, Nelli's and from motorway. Had requested quiet rooms. Didn't get them.Nightmare karaoke from bar still ongoing at 12.30am, so we were moved (with a certain amount of annoyance from receptionist on duty) from very large and comfortable rooms to tiny rooms at back. No real apologies. Quiet solution, but inferior rooms, so disappointing experience. Hotel in legal action against bar, which is taking time, so no solution imminent. Good breakfast and some helpful staff. Not all of them. Some receptionists harassed and defensive and said they were understaffed. Lovely chambermaids. Location not brilliant. Distance from main walled city not bad (12-14 mins walking slowly), but a bit too far to go back and forth several times per day, if you wanted rest and change of clothing.
Stayed 7 nights in Sep 2017

8/10 Good

Ron, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, helpful friendly staff
Outside of the walled town of Lucca, but a manageable walk to both the station or the town centre.
Stayed 5 nights in Jun 2017

8/10 Good

Jack

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great location.
Ideal location for a few nights, close to the walls, but the hotel it's self is a little bit tired.

6/10 Okay

Linda

Liked: Staff & service
Disliked: Cleanliness
Excellent breakfast, tired rooms
We booked a small double room with a balcony and requested a top floor room. When we saw the room (on the 4th floor) we were disappointed as it was very small and the wallpaper was peeling and the balcony only had space for one chair. We expressed our dissatisfaction to the lady on reception and she gave us the key to a similarsized room on the first floor. This was better decorated but as we had specifically requested a room on the upper floors again it didn't suit. feeling very apologetic we returned the key and asked if it was possible to upgrade. We were then shown a triple room on the top floor. This was a lot bigger and had a good bathroom with bath and shower. It was very dated and the carpet was something that would have been used in the UK 50 years ago and needed a good vacuum. However it was the best option so we took it. Having had this initial experience we were not expecting much from the breakfast but were very pleasantly surprised. Every conceivable cereal, fresh fruit salad, yogurt; scrambled eggs, boiled eggs, ham, salami, cheese; bread, pastries and coffee or tea and serviced by 2 lovely helpful ladies. Overall the hotel looks as though it is being modernised from the bottom up with the ground floor reception, lounge and dining room and the first floor already being done and the upper floor waiting

10/10 Excellent

tony, alberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
The hotel was a little difficult to get there but once there great.the free bikes was a nice touch

6/10 Okay

Verified traveler

Liked: Cleanliness
Clean. Well presented. On a very busy road. Be careful of the slippery floor in tile shower

10/10 Excellent

Viv, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money hotel
We stayed at hotel for a week and had a wonderful balcony to sit on at night with a fabulous view. Room quite small but adequate for our needs and very clean. Staff all very friendly and helpful and breakfast good value for money. Hotel used by travellers and business men for short stays usually. About 15 minute walk from centre of Lucca but very handy for road network.

4/10 Poor

Jay, scotland

Disliked: Property conditions & facilities, room comfort
Nothing like a four star hotel
Terrible position-20 mins walk from old town but right on main road so very noisy night and day. Also noise of social events very late at night Room dull, no natural light. Wifi not working nor heating nor air conditionig. To get a drink you had to go through reception as bar usually not staffed. The whole place was rundown and undermanned.

6/10 Okay

Deborah, Annette & Gary - Oviedo, Florida

Liked: Cleanliness
Disliked: Room comfort
We arrived Saturday, April 23, 2016, without a reservation and was told that no rooms were available. The front desk clerk (male)that the hotel was sold out. We requested recommendations for other hotels in the area and was given a couple of phone numbers to call. None of the other hotels had rooms. The desk clerk heard our difficulty and found 2 rooms available in the hotel after all. Not certain why he refused us initially so I am torn between being annoyed that he lied about no availability but happy that he decided to open empty rooms for us to rent.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple / Good place
Easy to find. Clean, comfortable, good service and breakfast. We had a balcony that we enjoyed. WiFi was poor.

10/10 Excellent

Donald, Vancouver Island

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay in Lucca
Great hotel with fine service walking distance to shops, services and to the walled city sector of Lucca. Very good air conditioning and secure if slow Internet service. Excellent breakfast buffet in nice dining room. Each 5th floor pent house suite has its own patio. Exercise equipment on 5th floor landing. Very helpful and courteous staff.

4/10 Poor

Laura, Houston, TX

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Ok hotel, 2 stars (not 4)
There was neither air conditioning nor a hair blow dryer in our room that worked. Also, the wifi didn't work, and staff could not help to fix the problem. However, the breakfast buffet was excellent and it was close to the old town wall.

8/10 Good

Grant, Melbourne

Liked: Cleanliness, property conditions & facilities, room comfort
Simple Hotel
Business Trip - so wanted a hotel with easy access to main roads to get to the places I need to be. Was originally in a room on the 1st floor that was in desperate need of renovation. Requested a move and 20 euro a night later was in a newly renovated room on level 3. It was worth the upgrade.

8/10 Good

tiler

Liked: Cleanliness, property conditions & facilities, room comfort
good breakfast,a decent nights sleep,pushy staff :(

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and convenient location.
The room was great, everything was new and clean. The breakfast was good. Highly recommended! The hotel is in 15 min walk from entrance to historical center.

10/10 Excellent

Nelly, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value
Walking distance to Luca, and bikes available to hire from hotel free of charge. We had lovely room with a fabulous view of the town and mountains. Good breakfast. Friendly staff

6/10 Okay

Krzysztof, Gdańsk

Disliked: Property conditions & facilities, room comfort
Middle class hotel not far from the Lucca walls
If you get a backyard room you can be dissaponting . Hotel need a renovation. It's maximum 3*

8/10 Good

Tod, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location & Bikes!
My wife and I stayed there only one night and wished we had stayed longer. The location was just off the exit to the autostrada, had free parking, bikes for guests, and excellent staff support. The breakfast was included in the very low room rate, and even after we had checked out the staff allowed us to use their bikes to wander around Lucca. The room was very modern and up to date, the lobby and outside areas were dated. Everything was clean and orderly. This was a very good experience and we highly recommend it for all travelers to Lucca and Pisa.

8/10 Good

anne, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel with parking and breakfast close to centre.
Very nice but room very small. I think double bed was made with bed sheets for a single.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel within walking distance of Lucca
Stayed here for three nights, whilst the external parts may need a coat of paint, the internal parts of the Hotel are very good. The room we stayed in clearly had been refurbished recently, very comfortable indeed.

8/10 Good

T. Elliott, Kentucky USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel ! Great breakfast and very nice rooms and bathrooms. Free bikes to ride around the ancient city was nice. Very close to walked city. Our only complaint was only getting wifi in the lobby. Staff was wonderful especially Jemma!!!

8/10 Good

James, McMinnville

Liked: Cleanliness, staff & service, room comfort
Met expectations for price
Good location, comfortable bed, plenty of secure parking, friendly service. Free wifi was so slow, it was like not having it at all. Overall, happy with the hotel, and would recommend it.

8/10 Good

Peter, Rugby UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to find.
Comfortable & friendly. Some traffic noise. Bathroom a bit detached from sleeping area.

8/10 Good

Hugh, Halifax

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An easy walk into Lucca with good views over the city. Great resturants just 5 minutes away

10/10 Excellent

M. Fleuette, Connecticutt, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very enjoyable stay. The staff were very helpful and accommodating . The room was the nicest of all the rooms while in Italy, and the shower (new) was like enjoying a tropical waterfall!! I can't say enough nice things about Hotel Napoleon. M. Fleuette

10/10 Excellent

Denise, Plymouth uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Really liked the hotel and the staff were very helpful and friendly. It had free parking and was in walking distance of the walled city. Would recommend it!

10/10 Excellent

DeeDee, vacaville, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
Hotel has a great central location, very clean and a great helpful staff.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is in a good location with regard to the old city however it is on a main road so if you are a light sleeper the traffic at night might be a problem. Overall we were very satisfied

6/10 Okay

Verified traveler

Liked: Cleanliness

10/10 Excellent

Stuart, Oldmeldrum

Liked: Cleanliness, staff & service, room comfort
Easy to find, good location for a walk into Lucca
Centre is 15 minutes away. easy to find from the Florence Pisa autoroute.Very friendly welcoming people behind the desk. Huge room top floor, slightly worn but with a large balcony great views across the valley and into the Luccan hills. Hotel not doing evening food, but good breakfast Owner manager directs you to a high quality steak house from which you really have to be desperate to go another 50m to Mickey D's!

4/10 Poor

Verified traveler

Liked: Staff & service
Very noisy
Staff were excellent ,we arrived late at night and the gentleman in reception was very accommodating. Overall the hotel is tired and our room was beside a main road and was extremely noisy.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel very close to Lucca
Stayed 5 nights very nice hotel. i would not advise for you to drink at the hotel bar they dont tell you how much your bill is.

6/10 Okay

Elia, Brisbane QLD, Australia

Liked: Staff & service
Cinque Terre
Great location across the road from train station. They were very helpful with car parking. Also a recommendation from staff to a superb restaurant in La Spezia! Rooms were pretty basic, as were bathrooms, but more than adequate for a base to explore The Cinque Terre. We had to move the car the next day for incoming guests but the car park under the train station was relatively cheap to park in for the day. Breakfast was good with freshly baked pastry, and good coffee.

4/10 Poor

Lida, London

Liked: Cleanliness
Disliked: Property conditions & facilities
traveller
This hotel is a little run down with deco but kept clean. My main reason for bad review is because THIS IS NOT 4* HOTEL!!! More like 2-3*. Also this hotel is NOT in Lucca. Althought clean and okay to stay 1 night, for someone looking forward to 4* standard was very dissapointing. It is located next to motorway which is very noisy at night and during the day. It is a tricky to get to Lucca as you have to walk over bridge next to motorway some 15 mins. We have been advised to better get taxi earch time we leave the hotel for Lucca. There are plenty of hotels in Lucca a lot cheaper. Also, from 4* I do expect shampoos and shower gel in little bottles not miniature hard soap packed in paper! Funny cheap parfium smelling like toilet refreshner was all throughout the hotel.

8/10 Good

Joyce, Scotland

Liked: Cleanliness, staff & service, room comfort
Extra surprise
We had a lovely stay at the Napoleon in Lucca. We were warmly welcomed, and were escorted to our bedroom on the 5th floor. Although the lift only went to the 4th floor, our room was well worth the stairs to the 5th. We had a complete surprise to open a door which led to a substantial private roof terrace, with wonderful views of Lucca. Breakfast was also good.

6/10 Okay

Verified traveler

Simple accomodation
Simple room, was fine for a nights accom. The balcony was nice with good views. No issues at all.

4/10 Poor

MD, NY

Disliked: Staff & service, property conditions & facilities, room comfort
Convenient but.
Close to lucca but is on a busy highway and you have to risk your life to cross the road and get to old Lucca. Hotel is just OK. 1970 decor, bathrooms and feel. Small rooms. Beds hard as a rock and thin flimsy pillows. Service is decent and breakfast is good. Free parking and Internet are good. Overall an average hotel with no surprises, unpleasant or pleasant.