Ratings based on 121 Verified Reviews

4.5 out of 5
100% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
by Bijan

Posted Dec 28, 2016 on Hotels
Loverly hotel in a great location and a beautiful city. Great breakfast and friendly staff.
Comment from Hotel Management
Jan 3, 2017 by General Manager, Hotel Management
Dear Guest, thank you for appreciating your stay here at Hotel San Marco. We hope you could come again to visit us! Happy New Year, Margherita Division Marketing and Communication
4 out of 5
by A verified traveler

Lovely Lucca Hotel

Posted Oct 21, 2016 on Hotels
Very accomodating friendly staff who provided excellent local restaurant suggestions as well as insight on the local Tuscany wines
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Dear Guest, thank you for your kind words. It's always a pleasure to help our guests! Best Margherita Division Marketing and Communication
3 out of 5
by A verified traveler

Posted Oct 8, 2016 on Hotels
Hotel had no kitchen - take away pizza available on request! Guests dogs allowed to wander freely around breakfast area; most staff friendly, but did hear on member of team say 'Ugh, inglaise'!
Comment from Hotel Management
Oct 13, 2016 by General Manager, Hotel Management
Dear Sir, sorry that you didn't find any kitchen but it's written that we are a b&b hotel; we are a pet friendly hotel and , according to Italian low, dogs are allowed to stay in the breakfast room. Sorry that you didn't like that. Regarding the comment that the staff member made, if it is true, I really apologize for it. Waiting for you next time. Regards. Francesco Marinai-Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bedfordshire

Lucca is a fantastic place to visit

Posted Oct 7, 2016
Pros: Good location. Outside of walled town but easy to walk into the old areas.
Cons: No issues with the hotel at all. Great service from staff and room comfortable.
Comment from Hotel Management
Oct 13, 2016 by RespMKTG, Hotel Management
Dear Guest, thank you for your visit. We'd like to invite you again to come to Hotel San Marco maybe in summerime, when you will could enjoy of our swimming pool area. Best regard, Margherita Division Marketing and Communication
5 out of 5
by A verified traveler

Good hotel in ideal location excellent service

Posted Sep 28, 2016 on Hotels
Great service and location. Good breakfast.
Comment from Hotel Management
Sep 30, 2016 by General Manager, Hotel Management
Dear Guest, we thank thou for sharing your positive feedback and we hope to see you again at Hotel San Marco.
5 out of 5
Recommended
for Everyone
by A verified traveler

Holiday

Posted Sep 9, 2016
Lovel hotel, quiet surroundings, within eady walking distance of the centre of Lucca
Comment from Hotel Management
Sep 20, 2016 by RespMKTG, Hotel Management
Dear Guest, thank you for your concise and true review. We hope you could come back soon. Margherita Resp. Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from ireland

Wonderful hotel

Posted Aug 31, 2016
Modern, well run hotel near Lucca's walls, superb, friendly , knowledgeable and helpful staff to whom nothing was too much trouble. Our room was comfortable and clean. The breakfast was varied and plentiful, including plenty of fresh fruit and could be eaten inside or on the lovely terrac. The pool was a real boo since it was hot and sunny during our week long stay. Fabulous!
Comment from Hotel Management
Sep 20, 2016 by RespMKTG, Hotel Management
Dear Guest, we thank you so much for your kind review and we're waiting for you in Lucca soon. Margherita Resp. Marketing
5 out of 5
Recommended
for Couples
by A verified traveler from Surrey, England

A great place to stay

Posted Aug 29, 2016
Location: The tree lined walk on the city wall is great for fantastic views of Lucca and the Tuscan hills. Trips to Pisa and Florence by train are easy.
Everything about the Hotel San Marco was perfect for us. All the staff were extremely helpful, efficient and friendly - creating a very welcoming and relaxed atmosphere. After a busy day's sightseeing the pool and terrace area was the ideal place to enjoy a glass of wine or beer. Most evenings we strolled into Lucca for dinner, however the pizzas (ordered in by the hotel) are very good if you don't have the energy to venture out again! The city centre is about a 15 minute walk from the hotel and has a wonderful choice of restaurants, cafes etc plus many independent shops. Altogether a superb place to stay.
Comment from Hotel Management
Sep 20, 2016 by RespMKTG, Hotel Management
Dear Guest, we always do our best to make your stay the more superb that we can. And when we reach that goal, it's a really big satisfaction. Hope you could come again to visit us. Margherita Resp. Marketing
5 out of 5
Recommended
for Everyone
by A verified traveler from Laguna Hills, CA

An Experience in Caring

Posted Aug 26, 2016
Pros: Experience of authentic caring, location, room, breakfast - everything
Location: Walking distance to old Lucca and its many museums, restaurants, shops.
Thank you San Marco hotel for making our two stays so special. We had a reservation for one night on August 6th and loved the hotel so much stayed an extra night. We then travelled to Northern Italy to visit family and decided to return to Lucca on our way back to Rome specifically because of the hotel and its staff. I tried to schedule that night via an internet site, but found that the hotel was booked. I called directly and spoke with the lovely gentleman at the reception desk who had assisted us the first time (I regret I cannot recall his name) and he immediately remembered me and told me he had a room for me and all of my previous information so we were set! On our second stay we were surprised when we checked in. The staff knew who we were and it was as if they were awaiting our arrival. We were told not to unload our luggage and were assisted getting settled in a large room in a separate building. It was even more beautiful then our first stay. The location of the hotel is perfect, a short walk into old Lucca. The breakfast is extremely well done. We have travelled throughout the world and can honestly say no matter how beautiful a property is, how great the location or amenities - it is the PEOPLE who make a stay special. The staff at San Marco, from the reception to the wonderful lady who brought us our cappuccino's were the best. We felt special and cared for - every encounter was authentically caring. Congratulations on your wonderful hotel!
Comment from Hotel Management
Sep 20, 2016 by RespMKTG, Hotel Management
Dear Guest, it has been a pleasure for us too. We hope you could return soon to Lucca and to visit us! Margherita Responsabile Marketing
5 out of 5
by A verified traveler

Brilliant hotel

Posted Aug 13, 2016 on Hotels
Amazing hotel. Service was brilliant and they were always on hand to help - they couldn't do enough. We will definitely be visiting this town and amazing hotel again. They even surprised us with champagne as it was our honeymoon.
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
Your happiness is our satisfaction! We hope to see you again for your first anniversary! All the best.