The guy at reception was very nice,gave a clear explanation. On arrival , I was surprised to know that there are 2 locations of the hotel property, one outside the wall of Lucca, the other one inside. We stayed inside. The hotel is in a good location, on the pedestrian main street , easy to reach everywhere of Lucca attractions but you have to carry the luggages to the room. It's not far from the lucca wall which has a big car parking. Lucca is a charming town. Shops open late until 7.30pm, so you can stroll around , have dinner, enjoy the night, back to the room in the heart of Lucca and feel like Italian .