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Reviews of Mondial Resort & Spa

4 out of 5
Mondial Resort & Spa
Via Duca della Vittoria 129/131, Marina di Pietrasanta, Pietrasanta, LU

Reviews

8.4

Very Good

Rating 10 - Excellent. 45 out of 108 reviews" "
Rating 8 - Good. 46 out of 108 reviews" "
Rating 6 - Okay. 9 out of 108 reviews" "
Rating 4 - Poor. 7 out of 108 reviews" "
Rating 2 - Terrible. 1 out of 108 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Valeriia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2022

10/10 Excellent

Martine

Stayed 4 nights in Jul 2022
Response from Patrizia - General Manager on Aug 10, 2022
Dear Martine, thank you so much for taking the time to give us this beautiful score, i am so glad when guests appreciate all our team effort to try to create memorable experience for our guests. Hoping to have the opportunity to welcome you again, have a lovely day ahead Patrizia

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel !
Great Hotel, Very quiet. Love to be back soon
Stayed 1 night in Jul 2020
Response from Massimo on Jul 14, 2020
Grazie per il feed back positivo.

8/10 Good

ziad

Stayed 1 night in Sep 2019

8/10 Good

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Maurizio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, room comfort
This ain't no 4 star deluxe resort hotel.
Decent staff save for the CEO which we will get back to, an inviting pool deck, nice area to stay. That's all the positives. On arrival we were given an alternative room in the annex blding not the jnr suite booked which had a separate area for 15 yr old son on dble sofa bed. This room had no view, on ground floor, claustrophobic, small & dark & son on a roll-away at end of our bed. We couldn't see the room booked as already sold on. Given 2 small rooms on 5th Flr. Sons stank of food coming up from A/C unit & had warped floor by window which shook glass on table. Our A/C didn't wk, as room v.hot. Asst Man came up to see issues with technician. Was allegedly fixed when we went out. Son had filter added to A/C. Our room still hot & didn't sleep that night.& leaking water now coming from unit on floor the next day. CEO saw wife and accused son of putting water on floor even tho technician got soaked trying to fix day before. Said we were troublesome - surely for £370/night a fully functioning room is std? This is no way a 4* delux hotel. No tea/coffee in room, 6 Euro extra for fresh OJ at B'fast. Poor internet. Nonchalant attitude by CEO prob because popular resort for 3 months of yr for locals and she was sold out for the summer. Asst Man Raphaella and 2 male managers tried to help as they understood issues.
Stayed 3 nights in Aug 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

richard, Leeds

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place
Fantastic hotel. Staff were amazing.. though I do feel more information regarding service and beach arrangements could be pointed out.. but when asked they couldn’t have been more helpful.
Stayed 7 nights in Jun 2018
Response from Massimo on Jun 20, 2018
Dear Sir we say thank you for your feedback. We hope to see you again for the next time. best regards

10/10 Excellent

MGN, San Franicsco, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, close to the beach.
Modern boutique upscale hotel a few blocks from the beach. Everyone bikes in Italy so our family of 4 used the hotel bikes to get around. 5 min bike ride to the beach. We even biked 4 miles each night to dinner and shopping in nearby posh town of Forte de Marmi. Staff was excellent. Enjoyed breakfast. Four in any hotel room can be tight but we made the best of it, besides we only were in our rooms to sleep.
Stayed 2 nights in Jul 2017

10/10 Excellent

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel by the beach!
Great hotel with good features and great local area. The service from the hotel staff was absolutely fantastic!! The hotel itself is just a few mins walk from the beach which has a great selection of hotels and restaurants - surprisingly the beach was reasonably quiet which was ideal for us! We used the spa facilities which were also very good - definitely recommend!
Stayed 2 nights in Jun 2017

8/10 Good

blake, weat palm bch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach
Short stay but nice hotel. Breakfast was good and hotel staff was very helpful.

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base in Marina DI Pietrasanta
Loved the hotel. Great base for beach and town, and nice pool and pool deck. We loved their beach connection at Prima Verra. Great base for driving day trips to so many places (and Pietrasanta is charming too). The staff was very friendly and helpful.

10/10 Excellent

Richard, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent staff. My wife got banged up when she was bicycling and the staff took the time every day to ask how she was doing.Appreciated the fact all staff members remembered her name. Good was fantastic. Highly recommend.

10/10 Excellent

carla, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique style gem of an hotel.so glad we booked it.staff were really helpful and friendly.loved the location near beach and town centre. Food was delightful.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not worth it
too pretentiously over designed - and fancied itself as something it wasn't! VERY expensive for what it was (€169 for b and b). Restaurant service poor - had to ask three times for things like water/wine - Disappointing

10/10 Excellent

Mikael, Crema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High quality
Very good service, high quality of the restaurant, good breakfast, beautiful hotel!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort

10/10 Excellent

Charles, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i recommend.
nice people.

8/10 Good

Massimo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summerhollyday
It was nice staying there

8/10 Good

T.D, D

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very nice and we enjoyed our one!
Myself and my wife enjoyed the hotel and we appreciated the professional staff who were very attentive. The room however was VERY small. We were walking into each other and bumping into our luggage. Be prepared or reserve a lathered room than a "deluxe". The staff reccemded a great restaurant Osteria di Mare by the beach and gave us a ride back and forth for eight euros (worth it). The room smelled so good from the diffuser that we purchased two for our home. The pool was very nice but get there early for chairs and an umbrella as they go fast.

10/10 Excellent

sharonR, surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stylish hotel.
Staff were very friendly and helpful. The hotel has an arrangement with a lovely beach establishment . 50 euros a day for 2 deckchairs , 2 beds , I directors chair and a table with a lockable cabinet underneath . All under a gazebo. Excellent value. Lovely area with plenty of reasonable restaurants serving great food in walking distance.

6/10 Okay

louise duporte, D

Liked: Cleanliness, staff & service, room comfort
Great value for money, friendly helpful staff
Great service and really helpful staff. Good facilities including the spa which is such a perk! The Hotel and pool area was really peaceful which was just what we wanted!! The Decor in the restaurant is a little tacky....Although the food there was delicious!. Only glitch was that our aircon didn't work on the first night...although this was quickly resolved by the team! We will certainly be coming back next year!

10/10 Excellent

Avclose, London

Liked: Cleanliness, staff & service, property conditions & facilities
It was a great hotel and the location was perfect.
Except for the room size which is small for 2 people all the facilities were great. The staff were so kind and friendly.

8/10 Good

MemphisMD

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful place, need service improvement.
Beautiful facility, very clean, 2 blocks from beach. There are no beach front properties in the area, as all beaches are privately owned, which will rent you a cabana. Service was spotty. ALEXANDRA saved the day. Excellent English, got things done, superb restaurant recommendations. Had to wait 30 minutes to get a drink by the pool. Towels not readily available. Felt like we were interupting their work when we asked for such things. Might have been short staffed. Thought one more staff at the pool would resolved these kinds of issues.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable relaxing hotel
Very clean hotel and friendly atmosphere. Would definitely visit again.
Spacious room and huge bed

6/10 Okay

Seasoned travellers 2013, Northern Ireland

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful View
Hotel location is best suited to travellers by car, however, it is quite easy to get to Pietrasanta by train - then by bus to Marina de Pietrasanta. Finding the hotel was a bit difficult. Emails to hotel were unanswered. N.B There is no indoor pool! Beautiful views of mountains combined with continuous beach and long pier and walkway out into the sea. Two markets in close proximity - Forte di Marmi and Lido de Cameliere. Forte di Marmi has very good quality goods. Unless you go at 7 a.m. there is no other bus until 12:45 and the market finishes at 1:00 o'clock! Very good quality items on offer including leathers, furs etc. Other market was the usual type with cheaper goods on sale. No haggling. We visited nearby Viareggio by bus - lovely area. Travel by train was excellent and inexpensive. Information at stations excellent. We travelled easily to Florence, Pisa and Livorno. website. The breakfast (although possibly minimal) was lovely with beautiful coffee. Steamroom and hot tub - nothing special - but it incurs a charge. Limited choice in hotel restaurant. Overall enjoyed our stay. Very, very clean but in our opinion - not a four star.

8/10 Good

Suds, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa hotel
The owners became my friends. Massimo was the former mayor of the area for a decade. Every evening I would ask him to recommend a restaurant closeby and he would personally call the owner of the restaurant and feed the address into my tomtom. I would receive fantastic service at the restaurants.the spa is new and the rain and breeze functions in the steam hamam is something I've never experienced before.brill

10/10 Excellent

Chris, Peterborough UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, we plan to return!
We had a great couple of nights here. The hotel is modern but with real character and attention to detail. The staff were so helpful and friendly. Our room was very comfortable and had great facilities. It was nice and quiet too. We had a great meal in the restaurant. It really was fantastic food and the service was spot on. Attentive and friendly but never 'too much' It's not cheap by any standards but very good food and a good choice available. The menu was only available in Italian which was a bit of a challenge but not really a problem. We plan to return in the summer, when it's not raining. I would heartily recommend this hotel to anyone. It's excellent.

8/10 Good

Ana

Traveled with family and small children
Liked: Staff & service, amenities
Personal very professional, great pool and spa
Stayed 4 nights in Aug 2023
Response from Massimo on Aug 30, 2023
We thank you for your beautiful feedback.We wait for your next holidays.

10/10 Excellent

Matteo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto bello
Stayed 1 night in Jul 2023
Response from Massimo on Aug 30, 2023
La ringrazio per il bel giudizio, la aspettiamo nuovamente.Cordiali saluti

8/10 Good

Francesco

Stayed 1 night in Mar 2023
Response from Massimo on Apr 19, 2023
Grazie per il vostro feedback che ci aiuta sempre a migliorare.

10/10 Excellent

Gianluca

Stayed 1 night in Aug 2022

6/10 Okay

Natale

Traveled with partner
Liked: Cleanliness, staff & service
Albergo nuovo ben arredato con piacevole piccola piscina, personale accogliente specie i manutentori e il concierge, stanza troppo piccola e rumorosa a causa di porta comunicante con altra stanza; lavello del bagno minuscolo, colazione non all’altezza del prezzo e non ben organizzata come assistenza del personale, parcheggio a pagamento non coperto e troppo piccolo. Costo complessivo non adeguato ai servizi.
Stayed 3 nights in Aug 2022
Response from Patrizia - General Manager on Aug 10, 2022
Gentile Natale, Saludi dal Mondial Resort & Spa! Grazie per aver Grazie per aver dedicato del tempo a scrivere questa recensione. Siamo davvero dispiaciuti di non aver completamente incontrato le Sue aspettative. Abbiamo preso nota delle sue puntualizzazioni per poter continuare a migliorare. Per quanto riguarda la colazione, offriamo una colazione continentale e sul nostro sito troverà tutte le informazioni sull'offerta. Speriamo di avere l'occasione di averla ancora nostra ospite per farsi che si porti con sé una memoria diversa e molto più soddisfacente. Cordiali Saluti Patrizia

8/10 Good

Adrienne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
War alles gut
Stayed 7 nights in Jul 2022
Response from Patrizia - General Manager on Aug 10, 2022
Dear Adrienne, Greetings from Mondial Resort & Spa! Thank you for taking the time to write this review. We do always appreciate our guests feedback to improve our services and facilities. We do hope to have the opportunity to welcome you again in our property. Have a lovely day ahead, Patrizia

8/10 Good

John adam

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Geraldine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La struttura è comoda con piccola spa carina e bellissima piscina in giardino esterno. Il ristorante è molto bello e le camere con vista mare sono altrettanto piacevoli. In alcune cose un pochino démodé, ma complessivamente nulla da eccepire. Un ottimo soggiorno.
Stayed 2 nights in Mar 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
moderna silenziosa e in una posizione strategica
Stayed 9 nights in Jun 2021

8/10 Good

Christin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Soluzione molto valida
Ci siamo trovati molto bene: personale molto cordiale, albergo chic, camere carine e confortevoli, molto comodo per raggiungere la spiaggia, ottimo ristorante all'interno. Consigliatissimo!!!
Stayed 2 nights in May 2021
Response from Massimo on May 11, 2021
La ringraziamo per la buona recensione inviata.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Gutes Hotel mit freundlichem Personal
Gutes Resort mit sehr nettem Personal. Die Lage ist sehr gut. Einige Services wurden aber wegen Covid-19 nicht angeboten (kein Spa, kein beheizter Pool, reduzierter Restaurantbetrieb, usw.). Es wurde bei der Buchung nirgends darauf hingewiesen, dass diverse Services nicht angeboten werden.
Stayed 5 nights in Sep 2020

4/10 Poor

Roger

Traveled with family
Disliked: Cleanliness, staff & service
Feels like Plattenbau
Name und Bilder täuschen, das Hotel ist eher klein bis mittelgross und nicht diese Art Spa Ressorts, wie man es etwa aus den Alpen kennt. Viel eher erinnern Art, Bau und Qualität an Urlaub im Block - da ist kein Extra, kaum einer gibt sich Mühe und kein Komfort wird geboten (nur ein kleiner Aussenpool, der Rest ist zu). Konkret: Positiv: - schönes Entree - teils beschattete Parkplätze Negativ: - Kleine, spärliche Zimmer. Die sogenannte Junior Suite entsprach einem ganz normalen Zimmer, auch ohne die üblichen Extras, die man sonst in diesen Zimmern erwarten könnte. - Enorm hellhörig: von überall scheppert und schallt es bis tief in die Nacht. - das Frühstück ist eine Katastrophe. Kaum Auswahl, Brot ständig aus, Kaffee lässt ewig auf sich warten, übervoller kleiner Saal...trotz Corona und obwohl das Hotel nebendran einem viel grösseren Saal hätte. - unfreundliche, lustlose Mitarbeiter; mit Ausnahme einer der Frühstückhelfer, der sich alle Mühe gibt. - gute Aussicht nur in Etage 4 und 5; und auch dort nur in den nach vorne gerichteten Zimmern. Tipp: macht nicht den gleichen Fehler wie wir. In der Umgebung ist Qualität schwer zu finden - viele 3Sterne-Häuser sind diesem hier aber weit überlegen.
Die Junior Suite ist nicht das, was man andernorts darunter versteht
Stayed 2 nights in Sep 2020

10/10 Excellent

Guido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr zufrieden!
Alles super-sauber, sämtliche Corona-Regeln wurden eingehalten. Kompliment!
Stayed 7 nights in Sep 2020
Response from Massimo on Sep 30, 2020
Thank you for your feedback.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ein schöner Urlaub in einem netten Hotel, leider ist es etwas "in die Jahre gekommen"
Stayed 6 nights in Aug 2020
Response from Massimo on Sep 30, 2020
Thank you for your feedback.

4/10 Poor

Verified traveler

Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Massimo on Aug 6, 2019
Thank you

8/10 Good

Juan C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Preis Leistung war gut.
Das ich ein Handy erhalten habe zur Benutzung war hervorragend. Super Dienstleistung.
Stayed 4 nights in Apr 2019
Response from Massimo on Jun 20, 2019
Danke.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mi è piaciuto tutto, hotel pulito e personale gentilissimo
Stayed 1 night in Mar 2019