Ratings based on 170 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler from Acton, MA
Excellent hotel in great locationPosted Jul 25, 2016
All staff we're extremely accommodating and genuine. Comfortable bed and generously sized room, plus superb breakfast. Highly recommend! Also, Lucca is a beautiful town with excellent restaurants.
by A verified traveler from london
Conveniently located in citadellePosted Jul 21, 2016
Pros: Location and service
Cons: Update bedroom decor
Traditional yet elegant hotel with very attentive trained staff We were upgraded, car valet parked, complimentart use of cycles etc Overall cery pleasant stay
by A verified traveler from Los Angeles, CA
Posted Jul 18, 2016
This is one of the best hotels we have experienced. Front desk managers exceptionally courteous and helpful. The young woman provided helpful suggestions for nearby restaurants and shops with clear walking directions. Buffet Breakfast was of the highest quality - delicious with a wide variety of selections. Our waitress was very pleasant and remembered us by name every morning. Bedroom as well as sitting room were comfortable and well appointed.
by antonio from Piacenza
un hotel ideale per visitare LuccaPosted Jan 5, 2016 on Hotels
Posizione comoda e ideale per visitare l'antico borgo di Lucca
by A verified traveler
Posted Dec 12, 2015 on Hotels
Purtroppo mio figlio ha avuto la febbre Abbiamo quindi perso una notte già pagata Ma durante il breve soggiorno il personale è stato gentile
by Stefano from Roma
Ottima sceltaPosted Dec 8, 2015 on Hotels
È stato un soggiorno impeccabile,l'hotel è praticamente all'interno delle mura.Dopo aver lasciato l'auto nel parcheggio adiacente l'hotel (a pagamento) ho potuto girare Lucca in piena libertà.
by Bernadette from MONTAUK NY
Lucca is wonderfulPosted Nov 18, 2015 on Hotels
Had a lovely time Staff was great
by A verified traveler from Bucks
Fantastic hotel with lovely staffPosted Nov 18, 2015
Really great stay in Lucca. Beautifully decorated hotel and the staff were very helpful and polite. Room surpassed expectations and was incredibly comfortable.
by A verified traveler from New York
Comfortable hotel within old city wallsPosted Oct 6, 2015
Cons: They were unable to send mail for us.
Location: Hotel has free bikes; fun and easy to ride on path around city walls. Low key and charming city.
Lovely hotel in excellent location just inside city walls. Generous breakfast and helpful staff.
by Michael from Philadelphia
Great StayPosted Sep 23, 2015 on Hotels
Just had 24 hours to spend in Lucca. It was a great stay, the staff was very helpful from the moment we arrived. Franco, who took us to our room doubles as the hotel bartender at night. We enjoyed his company while we had a pre and post dinner aperitif. The hotel was perfectly located, easy access off the A11, shopping starts as you make a right out of the front door. The room was bigger than we expected, bed was very comfortable. Breakfast the next morning was wonderful. Had a delicious and STRONG cappuccino, the fresh fruit selection was great, sliced prosciutto, cheeses, warm pastries. Overall a great stay. We chose to stay here because of the reviews, and we could not have been happier that we did!