basic! All facilities at neighbouring villa volpi
Posted Aug 16, 2016
At suite accommodation is just a room and empty fridge. Considering this is 30 minutes drive from Lucca you would expect some self catering facilities or complimentary water at least.
Breakfast and evening meals are served at villa volpi, a 10 minute walk up the very steep hill. After a day we upgraded our rooms to be on this site. The pool was much better and it meant everything was available on site.
I would recommend staying at villa volpi, although I have to say, whilst we were there, the hotel was full and owners Marco and Adrian's, though lovely, just didn't appear to be able to cope with the amount of people staying. We waited an hour and 10 mins to receive a basic lunch of salad and cold meats, as Adrianna both takes the orders and brings out the food.
There just didn't seem to be enough staff; in our 5 day stay, the public hotel toilets never had the soap or toilet paper refilled, nor the light bulb fixed. There were huge cobwebs in our room. There was a long wait at evening for meals, to pay etc.
The hotel was gorgeous in stunning a stunning location but the service we encountered, for what we paid, does not warrant 4* at villa volpi.
I would not recommend staying st suite accommodation at all, there are not the facilities to make the stay comfortable.
I don't believe it is adequately described in the information. Even with the most spectacular views of the Tuscan countryside.
Regardless, I would highly recommend you hire a car as its €30 each way to Lucca.