Ratings based on 305 Verified Reviews

4.1 out of 5
70% of guests recommend
4.5 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by Richard

Wonderful Luzern

Posted Sep 10, 2017 on Hotels
The room was very large and very modern. Large bathroom with a large walk in shower. It was a 5 minute walk to the train station and the lake. Breakfast was included and had a buffet with many hot or cold choices of excellent food.
5 out of 5
by allen

Posted Aug 16, 2017 on Hotels
It was a great hotel location the people and everything was wonderful
3 out of 5
by Dominic

Nice hotels, not so nice beds.

Posted Jan 24, 2017 on Hotels
I stayed at the Astoria for 4 nights as part of a trip to Luzern for a scientific research symposium. Luzern is beautiful to walked around and the hotel is well situated not far from the train station. The hotel is fairly recent, the rooms are clean and well maintained, my biggest issue is the bed (let's face sit, we get an hotel room to sleep first!). I booked a queen bed room, got the room I was meant to, but it's not a queen bed, it's 2 simple beds, move together (not connected or attached, just pushed together; this means they move apart each time you move). In essence I had two single bed! Added to the fact that those beds were not that comfortable, and the room gets extremely dry at night; it made for long sleepless nights.
3 out of 5
by A verified traveler

Good location. Not a luxury hotel.

Posted Jan 9, 2017
Checked us in early, which was nice but couldn't modify my number of rooms after a family death. The rooms are in need of an update and are definitely not luxury as advertised on their website. The gym is small but has plenty of cardio equipment, just no weights. Breakfast was okay, but I've seen much better during my travels abroad. Bottom line- expectations were high for Astoria and they were not met
5 out of 5
by bryan

This traveler left a rating score only Posted Jan 6, 2017 on Hotels
5 out of 5
by A verified traveler from Victoria, BC

Just perfect

Posted Nov 23, 2016 on Hotels
The place is great.
3 out of 5
by A verified traveler

Posted Nov 18, 2016 on Hotels
A little annoyed housekeeping tried to clean my room at 8 am.
5 out of 5
by A verified traveler

We were upgraded for free to a larger room.

Posted Nov 8, 2016 on Hotels
Very nice hotel, it was clean and the bed was amazingly comfortable. Everything in the area is priced high so considering, it was not too expensive. We ate at LaCucina and Thai Garden Restaurants which are on the property and they were both excellent but very pricey especially Thai Garden, Pad Thai was $48. However the atmosphere was amazing and it was a fun way to spend the evening.
5 out of 5
by A verified traveler

Best breakfast, great location & clean hotel!

Posted Oct 8, 2016 on Hotels
Breakfast was awesome! Wifi connection in the room was fast. The bed was very comfortable and the hotel overall is clean. They have a rooftop bar where you can have a night cap. And best of all, the location was perfect - near the train station and within the city centre. Sightseeing of Lucerne's old town can be done just by walking from the hotel!
4 out of 5
by A verified traveler

Nice and clean hotel.

Posted Oct 5, 2016 on Hotels
The check in time was not flexible as fix at 3 pm.But when we need help to get taxi,they are very helpful as well for checking out. People at breakfast also are very helpful.