Ratings based on 160 Verified Reviews

4.8 out of 5
95% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

We loved Palace Lucern

Posted Aug 5, 2017
This was a beautiful hotel with friendly staff, spacious, well furnished, clean room with a view of the lake. City center was 15 to 20 minutes walk along the lake. We enjoyed our stay there. If we go to Lucern again we will choose this hotel.
Comment from Hotel Management
Aug 10, 2017 by Raymond Hunziker, Hotel Management
Dear siva Thank you very much for your lovely review and for staying with us at the shores of Lake Lucerne. Great to hear, that you had a wonderful stay. Best regards and hope to see you soon again Raymond Hunziker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from los angeles

Great Location and Hotel

Posted Jul 29, 2017
Our 3 day stay here was amazing. From Arianna's warm check-in to the 24/7 concierge, we felt totally comfortable and taken care of. Right on the lake with about a 5-7 minute walk to the train station, bridge and city center the location really can't be beat. The room was very spacious with wonderful amenities. The minibar is included as is a fruit bowl and chocolates every night on our pillow! It was a small thing, but they were great quality and different every night! The bar and lounge area was very nice to end our evenings with a night cap and the service was impeccable. Marlin, the restaurant was overpriced and not that great in our opinion but we did enjoy the lemon risotto very much. The concierge, Julia, arranged an amazing chocolate and sight seeing tour on an electric bus that is not to miss! Overall, Lucerne is just a beautiful city full of history and stunning scenery, we can't wait to come back and stay at Palace Luzern!
5 out of 5
Recommended
for Everyone
by A verified traveler from Dallas

Best Luxury Hotel on the Lake

Posted Jul 7, 2017
Pros: Location and services
Location: The location is perfect - walking distance to everything: Lion monument, Hofkirche, Chapel Bridge, Jesuit Church, Spreuerbrücke, Old Town, shopping
Perfect location and a million dollar view from the rooms! Very helpful staff and wonderful services. It's the best luxury hotel in Luzern area. We will come back again!
Comment from Hotel Management
Jul 10, 2017 by Raymond Hunziker, Hotel Management
Dear ZS Thank you very much for staying with us and your lovely comment! I am happy that you enjoyed the location as well as the hotel. We are looking forward to welcome you again at the shores of Lake Lucerne. Best regards Raymond Hunziker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from NC

Beautiful view of Lucern Lake and mountains!!

Posted May 9, 2017
Top notch staff, facilities, view and location. Walkable to Old and New Town. Lovely!
Comment from Hotel Management
May 11, 2017 by Raymond Hunziker, Hotel Management
Dear Sue Thank you very much for your stay with us and for sharing your experiences with other travellers. Great to hear that you have enjoyed your stay at the PALACE LUZERN and that you very satisifed with the service provided. Best regards Raymond Hunziker General Manager
5 out of 5
by Jess R

Lovely Hotel with Great Staff

Posted May 3, 2017 on Hotels
The room was lovely and the staff great. Unfortunately we arrived much later than we expected and the weather was bad. We had to leave early the next morning so we did not get to experience much of the hotel or the town.
Comment from Hotel Management
May 11, 2017 by Raymond Hunziker, Hotel Management
Dear Jess R Thank you for your stay with us and your feedback on Expedia. I am happy to learn that you have enjoyed your stay with us even though there was not so much time to spend at Lucerne. I wish you a safe journey onwards and hope welcoming you soon again at the shores of Lake Lucerne. Raymond Hunziker Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from Switzerland

Wonderful hotel

Posted Apr 23, 2017
Beautiful view and a well equipped room. The hotel itself is like a palace and it's such a great experience to stay
Comment from Hotel Management
Apr 26, 2017 by Raymond Hunziker , Hotel Management
Dear dd123 on Thank you for your lovely feedback and your compliments that I will share with pleasure with the whole team. I hope that you had a safe journey onwards and thank you for choosing the Palace Luzern as your favorite place in Lucerne. Best regards Raymond Hunziker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

A luxury hotel nicely locate on a tourist hotspot

Posted Apr 22, 2017
Pros: I learned about the hotel from Expedia
Cons: It caught us with little surprise as coffee machine, tea and kettle were not included in the room as a standard facility.
Location: Close enough to all scenic spots and far enough from the busy tourist places.
I find the hotel money for value and the service quality is consistently delivered throughout the whole stay, this makes the vacation satisfactory.
Comment from Hotel Management
Apr 26, 2017 by Raymond Hunziker, Hotel Management
Dear Larry Thank you for your stay at the Palace Luzern and your feedback on this platform. I am happy to learn that you have enjoyed your stay and it is with pleasure, that we will provide a tea kettle and coffee machine for your next stay. Best regards Raymond Hunziker General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Remarkable view. Great place to stay!

Posted Apr 10, 2017
The hotel is right at the lake. Our room on the 5th floor has remarkable parnoramic view over the lake of Luzern. It was a bit pricey but truly worth every penny.
Comment from Hotel Management
Apr 12, 2017 by Raymond Hunziker , Hotel Management
Dear Guest Thank you very much for your stay with us and the lovely feedback. It is a pleasure hot hear that you have enjoyed the panoramic view and the location directly at the lake. I hope to welcoming you soon again at the shores of Lake Lucerne and wish you happy Eastern Best regards Raymond Hunziker General Manager
4 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
Comment from Hotel Management
Apr 5, 2017 by Raymond Hunziker, Hotel Management
Dear Guest Thank you very much for your stay with us and your feedback on Hotels.com. We do hope to welcome you back in the not too distant future. Best regards Raymond Hunziker General Manager
5 out of 5
by goldie

Posted Mar 26, 2017 on Hotels
Palace Luzern fully deserves its superior rating. Service was efficient and always courteous. Amenities were of high quality. Location is excellent. We had a lovely, unobstructed view of the lake.
Comment from Hotel Management
Mar 31, 2017 by Raymond Hunziker, Hotel Management
Dear goldie Thank you so much for your great feedback on Hotels.com and your stay at the PALACE LUZERN. I am very happy to hear that you have thoroughly enjoyed the amenities and the service at our hotel. With pleasure, I will forward your feedback to the team, who are dedicated hosts. We do hope to welcome you back in the hopefully not too distant future. Best regards Raymond Hunziker General Manager