Ratings based on 404 Verified Reviews

4.2 out of 5
89% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from New Jersey, US

Outdated hotel in bad location

Posted Sep 25, 2017
If you're a fan of the airport type hotels this one might be just right. The hotel is extremely outdated, from the lobby to the room, and smells like smoking is allowed. Carpet leading to the lobby looked like it's never vacuumed. Breakfast is very bland. Most importantly, the location is an issue. It's situated on top of the hill right on a busy highway (crossing the road is challenging), outside of the city walls, in the area with very few dining options. Staying in this hotel made our time in Rome much less pleasant than we were expecting.
Comment from Hotel Management
Sep 25, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear Lena, many thanks for choosing our NH Collection Vittorio Veneto for your recent Roman vacation. We are very sorry to read that your experience with us was not up to your expectations. Please rest assured we took a good note of your kind comments and actions will be taken accordingly. We strongly value our guests comments as strongly tool to track our performance and to keep improving our service. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Excellent clean and friendly hotel!

Posted Sep 17, 2017
Pros: Breakfast, modern rooms, staff
Cons: nothing
Location: In a quieter area as it's just outside of the wall. But, a short walk will take you inside the wall and near everything!
Second time at this hotel and will always return to it when I'm in Rome. Staff is amazingly friendly, breakfast is the best with many options, and the rooms are modern and clean. I feel like I'm home when I'm here! We had an amazing room and balcony overlooking the gardens. Top notch hotel, you will not regret the stay!
Comment from Hotel Management
Sep 17, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear Stephanie, We are so happy to receive the maximum score on Expedia from you as well as for giving us your fantastic feedback about your experience. On the name of the entire team of NH Collection Vittorio Veneto, thank you! We could not be more proud to read we achieved with you our daily goal - make our guests feel "home away from home". This is our greates pride and honor. We are already waiting to welcome you back soon to your R-home. Kindest regards,
2 out of 5
by A verified traveler from London

Unclean room. Housekeeping staff a letdown.

Posted Sep 9, 2017
Room was unclean. It was not cleaned despite request sign left outside door in the mornings. Yet, aside from this on one occasion housekeeping staff barged into the room despite sign on the outside of the door stating that we should not be disturbed. Reception staff we friendly and helpful.
Comment from Hotel Management
Sep 13, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear guest, first of all many thanks for choosing our NH Collection Vittorio Veneto for your recent stay in Rome and also for taking the time to share your kind feedbacks about your NH Collection experience. We strongly value our guests' comments ad powerful tools to track our performance and to improve our service. We are completely dismayed for what happened during your stay. Please rest assured we took note of your comments and actions have been taken accordingly. We truly hope to be given a second chance to reassure on the high level of service we always aim to deliver. Looking forward to welcoming you back to Rome Best regards
5 out of 5
Recommended
for Everyone
by A verified traveler from london uk

Good hotel

Posted Aug 30, 2017
Very good experience we had it's a modern comfortable hotel. Hotel staff is good and location next to park is excellent.
Comment from Hotel Management
Sep 7, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear Soni, what a lovely review! Thank you so much for such kind words about your NH Collection experience and also for choosing us for this very special occasion. I could not be more proud to read that everything, from the service to the facilities were up to your expectations. As you correctly mentioned, our hotel is indeed strategically located a few minutes away from the main city centre, giving this way our guests the opportunity to walk everywhere in the city. We look forward to welcoming you back to the Eternal city. As the british novelist, Robert Browning, once said "Everyone soon or late comes round by Rome" Best regards
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Great location for the money!

Posted Aug 10, 2017
Pros: The hotel was vey well appointed. I LOVED, LOVED my view of Villa Borghese from room 702. I also loved the fact that the room had a balcony and tub.
Cons: I would suggest putting an iron in each room. Having to leave the room to share a community iron and ironing board was inconvenient.
Location: The location was very close to Via Veneto and just a few miles to all of the major tourist attractions. As a solo traveler I felt very safe.
The hotel staff was very pleasant and accommodating. They spoke fluent English and made me feel welcomed.
Comment from Hotel Management
Aug 12, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear Laea, Many thanks for taking the time to share your feedbacks about your NH Collection experience within the online community. We are very pleased to read you enjoyed our facilities and service. Our rooms with balcony are indeed very pleasant especially in the morning having a cup of coffee with a breathtaking view over the park. We look forward to welcoming you back to the Eternal city very soon. Best regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Posted Jul 17, 2017
Pros: The bed was comfortable, the bathroom was recently updated and was nicely decorated. Breakfast was included and was good.
Cons: The room is small and there was not a lot of room for luggage and no counter space in the bathroom for cosmetics.
Location: Easy walking distance of central Rome- Spanish steps, shopping and restaurants there.
This hotel was recently updated and was fine for a night before flying out.
Comment from Hotel Management
Aug 2, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear Pat, first of all many thanks for choosing our NH Collection Vittorio Veneto for your recent stay in Rome. We are very pleased to read that our rooms and facilities were up to your expectations. Please do not miss out the chance to book one of our Premium or Junior suite room on your future vacation to benefit from having bigger space for your luggage and belongings. We look forward to welcoming you back to Rome. Best regards
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice friendly hotel

Posted Jul 13, 2017
Nice friendly hotel with comfortable room and bed but a bit out of the way
Comment from Hotel Management
Jul 15, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear Guest, many thanks for choosing our NH Collection Vittorio Veneto for your Roma Holidays! What a pleasure reading your kind comments about your NH Collection Experience. We are very pleased that you found our hotel nice and friendly. We look forward to taking care of you again very soon. Best regards
3 out of 5
by A verified traveler

Posted Jun 5, 2017 on Hotels
The hotel was fine but definitely nothing special.
Comment from Hotel Management
Jun 19, 2017 by Francesco Mennella, Hotel Management
Dear guest, Many thanks for taking the time to share your feedbacks about Your NH Collection experience within the onlin community - it is always a pleasure to hear from our guests! We stronly value your opinions as powerful tool to track our performance and always improve our service. We are very pleased to read you appreciated our hotel and service. Our staff works very hard every day to make sure you have a pleasant stay with us. We look forward to welcoming you back to the Eternal city very soon. Best regards, Francesco Mennella General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Best location

Posted Jun 1, 2017
Hotel is in an excellent location. Near restaurants all Florence muse aims cathedral a block away from the bridge three block from Monte Vechio.
Comment from Hotel Management
Jun 19, 2017 by Francesco Mennella, General Manager, Hotel Management
Dear guest, Many thanks for taking the time to share your feedbacks about Your NH Firenze experience within the onlin community - it is always a pleasure to hear from our guests! Best regards Francesco Mennella General Manager
5 out of 5
by Sormeh

Perfect way to introduce my husband to Rome

Posted May 31, 2017 on Hotels
I had previously been to Rome about 4 or 5 times, and this was the first time my husband had ever been to Rome. Although the location of the hotel is on the outskirts, we were happy to walk to all of the local attractions within 15-20 minutes. Our room had an incredible view of the Villa Borghese! The location felt less crowded and overwhelming compared to my previous stays in Rome, and the best part is that it's updated, large, and spacious compared to most European hotels. The breakfast was outstanding and had a lot of different options. The rooms were comfortable with firm bed mattresses and a lot of closet space. The lobby/lounge area could use an upgrade to its furniture (the couches looked a bit used and worn down). The staff was friendly and helpful, especially those working in the restaurant. If you're OK with not being in the middle of the city, this might be the best find in Rome!
Comment from Hotel Management
Jun 19, 2017 by Francesco Mennella, Hotel Management
Dear guest, Many thanks for taking the time to share your feedbacks about Your NH Collection experience within the onlin community - it is always a pleasure to hear from our guests! We stronly value your opinions as powerful tool to track our performance and always improve our service. We are very pleased to read you appreciated our hotel and service. Our staff works very hard every day to make sure you have a pleasant stay with us. We look forward to welcoming you back to the Eternal city very soon. Best regards, Francesco Mennella General Manager