Ratings based on 561 Verified Reviews

4.5 out of 5
88% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Great stay

Posted Dec 3, 2017
Pros: Clean and in a great location away from all the tourist spots
Hotel staff great, rooms nice, buffet breakfast great, all around a wonderful stay.
Comment from Hotel Management
Dec 13, 2017 by PR Coordinator, Hotel Management
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment. We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceeded your expectation.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Nov 5, 2017
Convenient location, good food, clean bedroom and excellent service. Overall very recommendable!
Comment from Hotel Management
Nov 14, 2017 by PR Manager, Hotel Management
Dear Guest, we loved your review - thank you for sharing such wonderful comments. We look forward to your return and look forward to wowing you on your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Overall, this hotel is nice and convenient

Posted Oct 31, 2017
Pros: Lobby is nice, nice location
Cons: Try to improve the services. It's good but not best. I do see great services in many other countries and even in China.
Location: Lu Jia Zhui is Shanghai financial center. There are many high buildings around it. Seaworld is 5 mins walk and the three tallest buildings can be seen
The hotel is located near many tourist spots. Walkable distance to MRT station and Lu Jia Zhui, which is the financial center of Shanghai. It's maintained very well although the bathroom is a bit weird designed. The hotel staffs are helpful and professional yet not making you feel warm. It has this attitude that "we have a lot of customers...". In fact, this is the common issue of services in China in general (this is why so many reviews said 5 star hotels in China do not provide 5 star service. Mindset is different). I need to highlight again, the staffs are helpful and professional though. So overall, I would say it's a good stay for business traveller.
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham

Good business hotel with Bund view from some rooms

Posted Sep 25, 2017
Pros: Plenty of staff on hand. Good rooms. Good level of English spoken
Efficient check in and check out process, nice spacious and well appointed public areas. I had a deluxe double room with a Bund view. It was a nice room, quiet and comfortable. WiFi worked well. Breakfast was good. There is a nice bar on the 30th floor. My colleague used the fitness centre and was impressed with it. There is also a useful business centre on 28. My only problem was that it seemed very difficult to get taxis from here to elsewhere. This was apparently because of the rain but it still seemed to be an unusual issue, which may not be the hotel's fault, maybe more a function of its location?
3 out of 5
by A verified traveler

Posted Sep 17, 2017 on Hotels
Way overpriced given an ageing building that felt a bit soulless
4 out of 5
by Ningsheng

Posted Sep 10, 2017 on Hotels
Just fine, but breakfast is so so.
Comment from Hotel Management
Sep 25, 2017 by PR Manager, Hotel Management
Dear Guest, thank you for having taken a moment to share your experience with us. We appreciate your thoughtful comments, however we regret that your experience was not a perfect one. And we shall continue to strive to even further improve our breakfast quality and attentions to our customers. We look forward to an opportunity of welcoming you back to Grand Kempinski Hotel Shanghai.
5 out of 5
by A verified traveler

Posted Sep 9, 2017 on Hotels
Comment from Hotel Management
Sep 25, 2017 by PR Manager, Hotel Management
尊敬的宾客,您好。请接受来自上海凯宾斯基大酒店的诚挚问候!非常感谢您对我们酒店的支持和推荐。您的满意就是对我们工作最大的支持和肯定。酒店位于繁华的陆家嘴地区,紧邻众多地标性建筑,给您的出行购物带来极大便利。我们的餐饮主厨也会不断的推陈出新,做出各种美味佳肴回馈我们的顾客。最近酒店的元素西餐厅以及新天世纪中餐厅,海蓝意大利餐厅、阿尔贝鲁西班牙餐厅都奉上众多美食给我们的顾客。我们真诚的期待您的再次光临。
5 out of 5
by BENG HOE

Posted Sep 4, 2017 on Hotels
Great. Hotel gave us a bigger room when they know that we have a family of 3. All our expectations are met. But, wifi could be better in the room.
Comment from Hotel Management
Sep 8, 2017 by PR Manager, Hotel Management
Dear Guest, greetings from Grand Kempinski Hotel Shanghai. Thank you for taking the time to write the precious comment! It was our great pleasure to be able to provide you with such a good experience in Shanghai here at Grand Kempinski Hotel Shanghai. We are pleased to learn that you truly enjoyed our rooms, helpful service and delicious food.
5 out of 5
by A verified traveler

Posted Aug 31, 2017 on Hotels
Comment from Hotel Management
Sep 4, 2017 by PR Manager, Hotel Management
尊敬的宾客,您好。这里是来自上海凯宾斯基大酒店的诚挚问候!非常感谢您对我们酒店的肯定。酒店地处浦东新区最为繁华的陆家嘴地区,设备先进齐全的客房可以让您欣赏到陆家嘴壮观的摩天楼和浦江外滩美景。优越的地理位置和便捷的交通使您可以方便的到达其他景点。我们的主厨也会不断的推陈出新,烹制出各种风味的佳肴回馈我们的顾客。我们真诚期待您的再次光临。
2 out of 5
by A verified traveler

Posted Aug 25, 2017 on Hotels
Comment from Hotel Management
Sep 5, 2017 by PR Manager, Hotel Management
尊敬的宾客,您好。请接受来自上海凯宾斯基大酒店的诚挚问候!感谢您选择入住我们酒店,酒店位于繁华的陆家嘴的地区,可欣赏美丽的黄浦江景色。酒店紧邻众多地标性建筑,给您的出行带来极大的便利。我们在今后的工作中努力改进,加强对服务人员的培训力度。争取把一切都做到最好。凯宾斯基酒店集团旨在为顾客提供高品质的欧式奢华服务。我们真诚的期待您的再次光临。