Ratings based on 13 Verified Reviews

4.5 out of 5
92% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 9, 2016
Pros: Pool was really nice
It was a stay over on our way back home...the hotel was really nice and clean
Comment from Hotel Management
Aug 11, 2016 by GM, Hotel Management
Thank you for choosing to stay with us and your lovely compliments!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 16, 2016
They just need to drop breakfast. Worse breakfast I have ever had. They need to reduce the price of the rooms by 20.00 and let people go and get their own breakfast somewhere else . They could reduce their staff by not doing breakfast.
Comment from Hotel Management
Jul 18, 2016 by info@hiexgonzales.com, Hotel Management
Dear Guest, Thank you for letting us know how your stay with us was. I will be discussing your review with our kitchen attendants to ensure all our guests enjoy their stay. Please give us an opportunity to redeem ourselves. Sincerely, Alison G Rodriguez General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 28, 2016
It was a great stay on a busy weekend. Hotel staff was courteous and helpful.
Comment from Hotel Management
Jul 5, 2016 by Alison - General Manager, Hotel Management
Thank you for your compliments! We hope to see you soon!
1 out of 5
by A verified traveler from Gonzales TX

To many leaks

Posted Oct 27, 2015
Pros: Staff and breakfast
Cons: Rooms too be checked for odors and that everything works.
Location: Close to gas station near thier downtown
Was going to be charged twice cleared that. Room had musty smell carpet became very wet ask to switch room did 2nd room better. Cleaning staff awesome! breakfast great. But saw alot of leaks.
Comment from Hotel Management
Jul 5, 2016 by Alison - General Manager, Hotel Management
We thank you for your feedback. We value our guests opinion. It helps us grow and improve. We hope to see you again soon!
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Dallas

Nice hotel.

Posted Jun 4, 2015
Pros: Convienent.
Cons: The odor
Location: Not a lot around
I will stay here again. The only problem is there is an odor in my room that seems to be sticking to my clothes that I have hung up.
Comment from Hotel Management
Aug 11, 2016 by GM, Hotel Management
Thank you for choosing to stay with us! We apologize for the odor you referred to in your room and hope you were able to rid your clothes of said odor. I have brought this issue to our housekeeping and maintenance departments to ensure this is not experienced here in the future. Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Late night phone call

Posted May 5, 2015
Received a phone call from receptionist at around 10 pm for my email address*i think this could've waited till the next morning
5 out of 5
Recommended
for Everyone
by A verified traveler from Fort Worth

Clean & Nice

Posted Dec 27, 2014
Pros: Breakfast typical pre-made but good. Manager's reception was okay but limited selection and only tea and lemonade to drink. Staff good.
Cons: Higher price compared to other HI Express with no additional benefits. .
Location: Decent location on way out of town. Easily accessible by car to everything. Very historical town with a lot to see.
Typical of HI Express I have stayed in. Common areas being cleaned all day long and room in excellent condition. Not the hotel fault, but cell phones went dead inside the building. Had to go outside to make calls. Oilfield workers stay here and they bring in a lot of dirt. Hotel provided them boot covers to use at the entrance. We were there over Christmas and very few people there. We had a pleasant stay for 3 nights. It was a little higher price than I would like but can usually depend on consistency of HIE.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2014
This motel looked brand new. The hotel room was very nice and everything worked great. I stayed two days and it was very relaxing and the breakfast was a bonus. Its was fairly quiet and it was very easy to find and close to the place that I visited. I would recommend to anyone traveling in the area. Thanks
5 out of 5
Recommended
for Everyone
by Glenn from Houston

Very nice hotel

Posted Nov 26, 2013
Pros: Staff was excellent
5 out of 5
Recommended
for Everyone
by Mike

nice, new, clean

Posted Oct 30, 2012
We had 4 rooms for our family who was attending a wedding. The rooms were great. Clean rooms, friendly and helpful staff. The only things I would change 1). breakfast only until 9:30 2) beds too tall and toilets too low. These were not big issues for most of our group, but we should have requested a room better suited for the mobility challenged like Mom.
Comment from Hotel Management
May 5, 2016 by GM, Hotel Management
Hello Mike, Thank you for sweet phrases in reference you stay with us. We apologize for guests that preferred accessible rooms were not given those. and that breakfast hours did not accommodated your entire group. We appreciate being apart of this very important time in your life. We hope to see you again soon! Sincerely, Alison G Rodriguez