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Reviews of Ramada by Wyndham Luling

2 out of 5
Ramada by Wyndham Luling
13889 River Rd, I-310, Exit 7, Luling, LA

Reviews

6.0
Rating 10 - Excellent. 96 out of 595 reviews" "
Rating 8 - Good. 136 out of 595 reviews" "
Rating 6 - Okay. 137 out of 595 reviews" "
Rating 4 - Poor. 112 out of 595 reviews" "
Rating 2 - Terrible. 114 out of 595 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alexis

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
The microwave was plugged into a surge protector that blew everytime you tried to use it. Phone didnt work. Tv didnt work. The bath facet was severely corroded and you could only use the shower. Room did not have a soap bar or tissues that were clearly supposed to be there. All staff were super friendly and glad to help with issues.
Stayed 2 nights in Apr 2024

6/10 Okay

Kenmeisha

Liked: Cleanliness, amenities
Very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Arrie'l

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay and will probably book future stays as the location was convenient, close and doable for my needs, breakfast was great, stocked and fresh( Thanks Shenell and the other young lady). The Staff overall was wonderful, friendly and always professional and helpful.
Stayed 1 night in Mar 2024

4/10 Poor

Larry

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yra

Stayed 1 night in Mar 2024

6/10 Okay

John

Liked: Cleanliness, staff & service
It was an average hotel - nothing better, nothing worse. The staff was quite friendly and helpful. I was pretty tired from driving all day when I got there and they were really helpful, including moving me to a ground floor room (so I wouldn't have to climb stairs) without being asked. The only thing that needs to be substantially improved is their wifi service. It was unavailable (too many users) during high use times (evening) and even when I was able to get on it kept going off.
Stayed 1 night in Mar 2024

8/10 Good

Briana

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very noisy outside and the floors in the rooms felt wet
Stayed 5 nights in Mar 2024

6/10 Okay

Genaro

Stayed 6 nights in Mar 2024

10/10 Excellent

Victoria Knights

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Liked: Staff & Service- Polite & informative when asked about surroundings. Disliked: That the nearest Subway was closed at 3:00 pm in the afternoon. People standing around two back entrances at around 10pm when it’s dark. The side and back doors not locking so I didn’t have to use the key.
Stayed 1 night in Mar 2024

6/10 Okay

LATOYA

Liked: Staff & service
Disliked: Property conditions & facilities
The room me and my fiancé had was leaking water that made the carpet wet
Stayed 3 nights in Feb 2024

4/10 Poor

Line

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Kaci

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

keith

Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Lien on Jan 22, 2024
Thank you for the time spent to share details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

8/10 Good

Nick

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Lien on Jan 22, 2024
Thank you for the time spent to share details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

8/10 Good

Jerome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a place between New Orléans and our plantation and swamp tours the next day. Very convenient place. Our tv did not work so we were offered a different room but after being settled in our room we just relaxed instead. Besides the cockroach in our bathroom that I killed the place is pretty well maintained. Breakfast was fine, no complaints. Staff is nice and polite.
Stayed 1 night in Jan 2024
Response from Lien on Jan 22, 2024
Thank you for the time spent to share details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

10/10 Excellent

Dustin

Stayed 1 night in Dec 2023
Response from Lien on Jan 22, 2024
Thank you for the time spent to share details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

2/10 Terrible

Jo Ann

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible accomodation.
The staff was very nice. This is a very old hotel needing upgrades on flooring . The carpet in the room was very old and smelled like mildew and mold. The mattresses need to be replaced very uncomfortable. the hardware in the bathroom is very old. Will not return to this hotel.
Stayed 1 night in Dec 2023

6/10 Okay

Virginia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delay at check in due to computer update. Bed was hard and uncomfortable. Visit was post medical procedure so these factors were an issue. This facility may be great in other circumstances but not ideal for our particular stay this time.
Stayed 1 night in Nov 2023

2/10 Terrible

Imani

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property is OLD . DIRTY AND HAD NO HOT WATER
Stayed 1 night in Dec 2023

2/10 Terrible

Tara

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The only reason I am leaving this review is that I was overcharged for my stay at the Ramada Luling. I appears to be run down and in need of updating; for that reason, all of the guests, including myself, should have been given a fair price to stay here. I am traveling across the country and would have enjoyed my stay much more, but because I was so tired, I chose not to complain or ask for an upgrade.
Stayed 1 night in Nov 2023
Response from Lien on Jan 22, 2024
Thank you for the time spent to share details about your stay. We are truly sorry we did not meet your expectations, We will work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

6/10 Okay

monica

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The room was clean but had a dirty smell. It smelled like the carpet was dirty. The first room I got the guests across the hall was extremely loud. The attendant at the front desk quickly offered to move me to another. She was warm and welcoming from the minute she greeted us as we walked in.
Stayed 1 night in Nov 2023
Response from Lien on Jan 22, 2024
Thank you for the time spent to share details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

8/10 Good

Henry

Stayed 1 night in Oct 2023

10/10 Excellent

Shavandia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for something last minute
Stayed 3 nights in Oct 2023
Response from Alverez McKay on Oct 18, 2023
Thank you for the time spent to share these great details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay.

8/10 Good

Henry

Liked: Amenities
Nothing wrong
Stayed 1 night in Oct 2023
Response from Alverez McKay on Oct 18, 2023
Thank you for the time spent to share these great details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay.

8/10 Good

Clarita

Business traveler
Liked: Staff & service, room comfort
Sad
The carpet was water stained. The desk chair was moldy. The pool was green wirh algae and not usable Talked with other guests and their carpet was water logged. The hotel needs serious upgrades.
Stayed 4 nights in Sep 2023
Response from Alverez McKay on Oct 6, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay with us at Ramada Luling.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Kind of expensive for the quality
The breakfast was terrible. Some sausage links and biscuits for hot food. Then cereal, oatmeal packets, and bagels. They took away the waffles which were the best thing. The pool was green. The bath had mold inside the tops of the soap holders and the shampoo bottle was empty with a hair inside the lid. The personal were great though. Super friendly.
Stayed 2 nights in Aug 2023
Response from Alverez McKay on Sep 8, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered. We appreciate your kind words about our staff and we look forward to making it right on a future stay with us at Ramada Luling.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Alverez McKay on Aug 15, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay with us at Ramada Luling.

4/10 Poor

Taneka

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Air conditioning did not work, carpet nasty, room smelled like mildew, NO FREAKIN ELEVATOR.
Stayed 3 nights in Jun 2023
Response from Alverez McKay on Jul 6, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay with us at Ramada Luling.

2/10 Terrible

Shandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible. First room I went into smelled bad. Like not the worst sniff, but definitely not a good one. Then I take my shoes off (cuz shoes are the worst) walk 2 steps into the room, and soak my socks. Wet socks are worse than shoes. So I go down to the desk, a little pissed off, and request another room. The nice child at the desk apologized and got us in another room. Well the second room smelled worse than the first, but! The floor was dry. I paid $111.87 altogether for this room. I’m sorry to be a rudie butt, but it’s honest. This room was barely worth $40. This is one I expect when I book a for sure crap room. Not a low price, but a high price for a broke human that doesn’t want to end up in this type of situation
Response from Alverez McKay on Jul 6, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay with us at Ramada Luling.

8/10 Good

Ruth

Stayed 1 night in Jun 2023
Response from Alverez McKay on Jun 13, 2023
Thank you for the time spent to share details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay. We hope to see you again soon at Ramada Luling.

10/10 Excellent

Fnu

Stayed 10 nights in Apr 2023
Response from Alverez McKay on May 30, 2023
Thank you for the time spent to share these great details about your stay. We work hard to provide exactly this type of experience, and look forward to exceeding expectations again on a future stay.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Bed was comfortable, but it was disappointing in every other way. Mold and mildew in the bathroom, shower curtain held up by duct tape, no refrigerator, even though there was an empty space where one had been, no extra blanket…. We only stayed one night, even though our reservation was for three.)
Stayed 3 nights in Apr 2023
Response from Alverez McKay on Apr 19, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay with us at Ramada Luling.

6/10 Okay

JASON

Business traveler
Liked: Staff & service
Needs updating
Stayed 1 night in Apr 2023
Response from Alverez McKay on Apr 9, 2023
Thank you for spending the time to inform us of your recent experience. We sincerely apologize for any gaps in service and hope to see you soon when in the area.

10/10 Excellent

June

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Alverez McKay on Apr 2, 2023
Thank you so much for staying with Ramada by Wyndham in Luling. We appreciate your business and loyalty and we hope to exceed your expectations the next time your in-house with us again. We hope to see you again soon.

2/10 Terrible

George

Stayed 1 night in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay.

4/10 Poor

Mary

Liked: Staff & service
Disliked: Cleanliness
No internet for 5 days . No breakfast on Sunday. No weekend housekeeping. Staff was nice enough, but i wouldn't stay there again. Bugs in bathroom
Stayed 2 nights in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for providing valuable insight from your stay. We strive to make every guest experience memorable, and do apologize for the gap in service. We hope to welcome you back soon so we may exceed expectations.

2/10 Terrible

Patricia

Traveled with family
Disliked: Staff & service
Disappointment
Never got a chance to stay. I was checking in, but they were overbooked so I had to find somewhere else to stay.
Stayed 3 nights in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay.

2/10 Terrible

Maddox

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not clean in any way. Front desk tried to turn me away saying they were not taking walk ins before I could even try and give my confirmation number.
Stayed 2 nights in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for sharing the details from your recent stay. Please accept our sincere apologies that we were not able to make it right during the stay. We sincerely apologize for any gaps in service and hope to see you soon when in the area.

8/10 Good

CJ

Stayed 1 night in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for the great feedback from your recent stay! We love when our guests love us, and can’t wait to welcome you back soon!

6/10 Okay

Robyn

Traveled with family
Liked: Cleanliness
Did not check in until 430am due to flight delay. Got to sleep for a couple hours. Bed was comfy. Bath tub very slippery and i fell getting into the tub, hurting my knee. I let the clerk know at check out but he did not see concerned. You need shower matts available in the rooms please
Stayed 1 night in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for sharing the details from your recent stay. Please accept our sincere apologies that we were not able to make it right during the stay. We hope to welcome you back soon so we may exceed expectations.

6/10 Okay

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely different
Both ice machines were broken In room telephone did not work The found some one dead in the hotel Sunday morning police and ems all over the place
Stayed 1 night in Mar 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay.

4/10 Poor

Harry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was great and tried hard to accommodate our needs but the lack of employees has affected the laundry situation and housekeeping.
Stayed 2 nights in Feb 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for taking a moment to share some feedback, we appreciate the time spent sharing the details. Please accept our apologies for any gaps in service encountered, and we look forward to making it right on a future stay.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Feb 2023
Response from Alverez McKay on Apr 4, 2023
Thank you for spending the time to inform us of your recent experience. We sincerely apologize for any gaps in service and hope to see you soon when in the area.

2/10 Terrible

Jennifer

Disliked: Staff & service, property conditions & facilities
Horrible for the price!
The hotel has no elevator and the stair well has stains like someone puked in there and there was no water pressure at all! Sink stopped up! No housekeeping and we stayed three days two nights! If we would have paid 50-100 to stay then I would have been less upset cause u get what u pay for but 225 a night was a lot and we did not enjoy the hotel! Staff was friendly
Stayed 2 nights in Feb 2023
Response from Alverez McKay on Apr 9, 2023
Thank you for providing valuable insight from your stay. We strive to make every guest experience memorable, and do apologize for the gap in service. We hope to welcome you back soon so we may exceed expectations.

6/10 Okay

KEITH

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Older unit needs repairs & new mattress
Stayed 3 nights in Feb 2023
Response from Alverez McKay on Apr 9, 2023
Thank you for spending the time to inform us of your recent experience. We sincerely apologize for any gaps in service and hope to see you soon when in the area.

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Arrived in time room was late getting into which delayed our stay. The bathroom was horrible and dirty, a lot of dust mold etc
Stayed 2 nights in Feb 2023
Response from Alverez McKay on Apr 9, 2023
Thank you for providing valuable insight from your stay. We strive to make every guest experience memorable, and do apologize for the gap in service. We hope to welcome you back soon so we may exceed expectations.

8/10 Good

Glen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from Alverez McKay on Apr 9, 2023
Thank you for the great feedback from your recent stay! We love when our guests love us, and can’t wait to welcome you back soon!

8/10 Good

Dillon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice for a lower end price.
Stayed 1 night in Jan 2023
Response from Alverez McKay on Apr 19, 2023
Thank you for the great feedback from your recent stay! We love when our guests love us, and can’t wait to welcome you back soon!

10/10 Excellent

Amanda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient for my work and reasonable price.
Stayed 1 night in Dec 2022
Response from Ashley on Jan 25, 2023
Thank you for your feedback! We appreciate you!