Front of property
Check availability

Reviews of Shanshui Trends Hotel LuoHu ShenZhen

3.5 out of 5
Shanshui Trends Hotel LuoHu ShenZhen
No. 1098 Yanhe South Rd, Changhu, Luohu, Shenzhen, Guangdong

Reviews

6.6
Rating 10 - Excellent. 20 out of 159 reviews" "
Rating 8 - Good. 56 out of 159 reviews" "
Rating 6 - Okay. 50 out of 159 reviews" "
Rating 4 - Poor. 19 out of 159 reviews" "
Rating 2 - Terrible. 14 out of 159 reviews" "

6.8/10

Cleanliness

6.6/10

Staff & service

6.4/10

Property conditions & facilities

Reviews

8/10 Good

sebastiaan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good hotel for its price if you stay just one or two nights. Staff speaks English. Entry to the railway station is just 2 mins away. Internet is available but unstable. Next time around I will use this hotel again
Stayed 1 night in Aug 2019

2/10 Terrible

Ka Man

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Experience can’t be worse!
I have never had such a bad experience via hotels.com as a loyal customer all these years. First, the hotel location was wrong on the map and it took us 45 mins to ask around and finally arrived at the hotel at almost 10pm. Upon check-in, the staff didn’t receive any booking from hotels.com and the didn’t seem to be able to handle the situation. I requested to first get us a guest room as stated in my phone confirmation, he didn’t even know what “queen bed” means and it was after changing rooms twice we got our booked room type! Worse still, when we were waiting for the whole process to complete, we had to put up with the lobby smell that stank like vomit! Oh yeah and there’s no fridge in the guest rooms u less requested otherwise. I don’t know why hotels.com is representing this messy and unprofessional hotel. I have stayed in hostels or even USD8 per night camp before, so I am not a demanding person at all when it comes to accommodation, but this is unacceptable to a point that I will consider options other than hotels.com
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
OK friendly staff and convenience surrounding hotel
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Stayed 3 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 1 night in Jun 2019

8/10 Good

Jayant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Only issue was English language barrier. Other than that all was good. Hope they have more Vegetarian food in their Breakfast
Stayed 1 night in Apr 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booking could not be found. Different room given.
They could not find hotels.com booking! Reception desk mentioned that sometimes booking does not appear on their end, I had to wait half a day and came back to receive my room. Room i booked for was sold out so they had to give me another room with 2 single beds instead of one queen sized. Hence me and my wife had to sleep separately. Otherwise location is pretty good.
Stayed 1 night in Jan 2019

6/10 Okay

Robbie, Evanston

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No one speaks ANY English. Nice hotel though. Room was modern and comfortable.
Stayed 2 nights in Sep 2018
Response from 李 on Nov 9, 2018
现在的努力，只是为了让你遇见更好的我，而我也期待遇见更让我心动的你：感谢您的入住及点评，酒店有免费接驳车往来于罗湖口岸交通楼C05号停车位，每十五分一班，时间为08:00-23:00，方便客人往来香港、火车站及深圳市区各个景点，山水真心期待您的下次光临！祝您生活愉快！

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was comfortable to stay in and had to ask for a refrigerator.
Stayed 24 nights in Mar 2018

8/10 Good

Aneez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

6/10 Okay

Yok Chen

This hotel used to have free shuttle bus back and forth to the train/bus station. This time you have to wait for more customers from next door ( a massage place) to fill up the bus. It's a wasting of time.
Stayed 3 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, small rooms
Nice hotel and location but a bit overpriced and small rooms.

10/10 Excellent

just visiting, walnut creek ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel walking distance from hk border
Great location near border and mass transit conections. far enough away from tourist prices in restraunts and shops yet priced economically. problem is room had a smoker. decent free breakfast. nice to have free shuttle also. I stayed at this hotel 4 times now and would recomend it.
Response from JIANG on Dec 6, 2016
Dear guest: Thank you for staying at the Shanshui Trends Hotel (Luohu port store) thank you for your comments, we will carefully handle the hotel such problems, bring this to you not happy we apologize, we sincerely hope to see you again, the hotel staff will look forward to more warm and thoughtful service and clean and comfortable room to welcome you once again

8/10 Good

Louis

Liked: Staff & service
room is smell-less, clean and tidy, shower is in good condition, to me these are all the necessary things for a good hotel to have. no negative feeling from the staffs, overall is good.

6/10 Okay

Moon Lam, Montreal, QC Canada

Liked: Room comfort
Mrs.
overall it is good

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Nice but far walk to subway luohu or guomao
Good hotel but far from subway

6/10 Okay

Anh, Montreal Cannada

Disliked: Cleanliness, property conditions & facilities, room comfort
Mrs
good

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Far from subway
Hard to find, map provided not accurate. Middle of subway Luohu and Guomao. Walking from Luohu is not convenient although nearer. Only good thing is nice staff and clean confortabld bedroom. Will not book again if have a choice

6/10 Okay

Kit Ling, Hong Kong

Liked: Property conditions & facilities
Good value
the hotel is quite clean and good value of money. But the hotel reception cannot find our booking. It's so strange!

6/10 Okay

chin yu, Singapore

N/A
The room are a bit small

6/10 Okay

Verified traveler

6/10 Okay

Amit, Hongkong

Disliked: Staff & service
Really a joke
2 business room were confirmed while making booking and only one bussiness room was offered said it was full other room was so small it hardly was called a business room ..

8/10 Good

JC

Liked: Cleanliness, room comfort

4/10 Poor

Verified traveler

Disliked: Room comfort
too much noise
air-con didn't work properly, toooo much noise at night, it feels like you are sleeping on an aircraft or worse.

6/10 Okay

Tim, USA

Liked: Cleanliness, staff & service, room comfort
NOT Very Close to Luo Hu Station
A decent hotel at a very good price. It takes a good 12-15 minutes to walk to the railway station (minimum). Staff very nice, but you had better be ready with a little rudimentary Chinese. Completely useless instructions in the room for accessing the free WiFi. You basically had to have an Internet connection to reveal the password. Duh. (I asked at the front desk next morning and they helped me get online very quickly.)

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to railway station but now taxis
Overall it was an ok stay. The staff was nice and courteous. The room was spacious, but while in the room you can see who is showering through the semi-transparent window. Once I got into the room, it had a smoky smell and i asked for a non-smoking room. Otherwise the room was good. Overall a good three star hotel.

8/10 Good

ashok, Brazil

Liked: Cleanliness, staff & service
Good enough to sleep.
It was ok and comfy. The elevator stank alil and breakfast was ok (options were limited). Best part is its location (close to shenzhen railway station).

6/10 Okay

Jodh

Liked: Staff & service
Close to Louho Train station and commercial center
Not a bad place and is close to LOHOU railway station and commercicail shopping center. There is a lot of restaurants close by and about 15 minute walk to walking street shopping area,Clean hotel and freindly staff.

2/10 Terrible

lisa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am totally unsatisfied. The room is very small. The tap is funny and not user friendly. The flush is hard to be pressed. The tv is also not clear. The shampoo is leaked over the floor but it was not cleaned up after room made up. The breakfast is also very poor.

10/10 Excellent

shirley C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
walking distance to Lohu station
We stayed in the Japanese style room. It was nicely decorated and very clean. Checking-in and out is very speedy. Being able to speak Chinese helps a little! The included breakfast actually is not as bad as others reviewed. We went at 7a.m. so there was plenty of food. Overall, we had a good experience.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
nightmare hotel
Arrived at evening but they could not find my reservation. Had to argue for 20 minutes,before the issue was solved.

2/10 Terrible

Rick, New York, NY, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointment after disappointment...
After reading decent review online, we booked this place. Totally stayed there two separate times. Rooms were nice enough for a short stay. But, my friend's room had no internet connection and the bed (sheets, comforter, etc.) was damp to the touch. After helping him get a switch, I returned to my room and found the same with the bed in my room. Worse is that there was actually a pubic hair right by the pillow... On my second stay (booked together), I woke up to a nauseating that appeared to come from the floor drain in the bathroom. I didn't bother complaining since I was checking out soon anyway. The smell was so strong I had to open the door to help air the room out. Internet speed was fine in the room, except for my friend's first room which didn't have connection at all. The staff claimed there is wifi in the lobby, but neither of our phones could connect. There was another gentleman from South Korea who was also experiencing the same thing. Breakfast was hugely disappointing. One of the worst I've seen while traveling in China. Location to the Luohu station is the only good point of this place, and it offers a shuttle to and from the station. The shuttle picks up and drops off in front of the spa down the street. Come out of the hotel, turn left, walk past the immediate intersection and look for small vans parked on the sidewalk.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Will not stay again
No star at all. The room is so so. I will not stay again. It is like hostel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
shanshui trends hotel luoho
stayed here for more than a week nd was moneys worth.though staff new very little english they went out of their way to help.

6/10 Okay

christine, singapore

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
SHANSHUI TRENDY HOTEL IN SHENZHEN
Location of Hotel is good, with a lot of massage parlors, convenience stores and restaurants. However hotel look doesnt comply with the photographs posted on the internet. It felt like staying in a motel , or Hotel 81 chain in Singapore. Rooms and toilets are small, totally budget style NOT RECOMMENDED

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanshui Trends Hotel LuoHu ShenZhen
Overall is good but the coffee shop opposite the hotel is quiet noisy at night

2/10 Terrible

Anonymous

Disliked: Cleanliness, staff & service, room comfort
Exhibition Trip
It was a horrible experience! I booked for this hotel because it said it was 4 star hotel!!! What a liar! Very disappointed!

10/10 Excellent

Deep

Liked: Cleanliness, staff & service
only some of the receptionists
only some of the receptionists know english...as it is the problem in whole china

8/10 Good

Andrew

Liked: Cleanliness
the best thing about this hotel
the best thing about this hotel is that they have a free shuttle bus leaving from and going to the Hong Kong border

6/10 Okay

Anonymous

Liked: Cleanliness
Not easy to locate even with help
Not easy to locate even with help from locals. The nearest MTR is Luo Hu instead of Kuo Mao. A plus is the hotel provided frequent shuttle to Bus/Train terminals with shopping malls till 11pm. Pick up point at the terminal is not easy to find for 1st timers. However malls nearby are not appealing.

10/10 Excellent

Song

Liked: Cleanliness, staff & service
The hotel is very clean and spacious.
The hotel is very clean and spacious. The showers are nice though a bathtub would have been nicer. The service is commendable and there is a shuttle bus with very high frequency that sends one to luohu station directly. However, trying to find the place to take the shuttle bus when one first arrives at the hotel is torturous and almost impossible. Location wise, the hotel is near to the train station, however, the bus would still be needed as the roads are full of traffic and not conducive for walking to the train station. Besides the hotel is a nice massage place, good for a nice massage after lots of shopping. Also nearby a supermarket and restaurants so basic facilities are all available. The rooms are quite trendy and comfortable and not much complaints about the hotel. One might be able to get a better rate by walking in though

8/10 Good

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Chiu hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
價錢超正，服務一流，整體而言，四星級。
Stayed 1 night in Nov 2019

2/10 Terrible

Shu YI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
乾净、位置近通羅湖口岸的酒店
臨近—山水療會館和羅湖口岸，因为隔壁是生意不錯、頗受港客歡迎的按摩、spa會館，而且24小時營業，所以住在房内不時聽到人、車聲，敏感怕吵的人不建議入住 優點：AM7：15~PM11:00在羅湖地鐵站A2出口，對面交通大廈1F(往香港口岸方向〉—山水會館有免费接驳車，走路也才15分，附近小吃商場眾多，吃及血拼超方便，對於由此進出香港的旅客，晚上未趕上過海関可過夜 缺點：附近人流多且複雜，不易安静休息
Stayed 1 night in Jul 2019

8/10 Good

ON HON BENIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
山水時尚酒店特別之處
整體大致滿意！最特別大堂擺放一個大雀籠、還有一對活雀在叫！
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019

4/10 Poor

Hiro, 新宿

Business traveler
Disliked: Cleanliness, property conditions & facilities
部屋の場所によって非常に悪い部屋があり、最上階のクーリングタワー下、窓なしはお勧めできません。冷蔵庫ありのはずが、なく、振動音で寝ずらい。また布団が湿気を帯びており、不快であった。
Stayed 1 night in Mar 2019

8/10 Good

kuochen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
離羅湖口岸距離還算方便。
Stayed 2 nights in Dec 2018