First time stay at this hotel. Have stayed for years at a hotel in Harrisonburg, but they doubled the room rate for Veterans Day weekend (!). Comfort Inn kept their regular price TYVM so I booked with them. I got there, checked in, and learned that elevator was out of order. I'm 70 with limited mobility so was grateful that my room was on 2nd floor. Room was clean, refrigerator was cool, adequate towels etc. When I turned on heat/AC unit it smelled musty. I have a respiratory condition so this matters. I pulled the air filters and found they were totally caked in dust so thick some of it rolled up on the filter when I pulled it out. The filters are a fine mesh and meant to be rinsed each month. This accumulation means they haven't been cleaned in several months. Not good for the customers OR the hotel as it cuts the efficiency of the unit: higher electric bills and shortened lifespan of the unit. I washed them in bathtub; not a chore I expect to do in a hotel. Bed was comfy, full breakfast, friendly staff. If they'd up their game on maintenance (elevator and filter cleaning) this would have been 5 star. BTW, I took a picture of the filter but the link to upload it isn't working. Grrrr.