Ratings based on 109 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Dec 6, 2017 on Hotels
for Everyoneby A verified traveler
Intercontinental Lusaka.Posted Nov 14, 2017
Pros: Staff was great
Cons: Room cleanliness...painting etc....
Location: Great place for stopover to other parts of Zambia
Beautiful setting, great staff and loved the pool and mango tree.
for Everyoneby A verified traveler from California
Central locationPosted Aug 23, 2017 on CheapTickets
Hotel needs a face lift because most things are out dated inside. The staff is ok but could use more training in terms of being attentive to guests. Going up to the room, immediately you enter you are greeted by a foul smell which I later concluded that was from the fact that shower extractor fans don't work. Shower heads were throwing water in all directions and for a tall person like myself it was a nightmare. I honestly feel like bathrooms should be redone with new fans. I suggest doing walk in showers and removing old tubs. On one of the nights I stayed there we got notice that water was getting shut off in the middle of the night for maintenance. The place has potential to be the most amazing anyone would love to stay but lack proper managent and people with new age vision.
for Everyoneby A verified traveler from Washington, DC
A Great Stay - A Last Minute Boo BooPosted Aug 23, 2017
A few minutes to my check out, I noticed something: my Beats headphones were missing. I thought I had just seen them; thought I had used them while I was at the hotel. And then, they were missing. The Manager came to help me look for them, nothing. They were gone. And that, unfortunately, ruined a really good stay at the Intercontinental. The staff were just lovely; the food - nshima and beef - were delicious; sumptuous even. I enjoyed the nights; the bed was comfortable and the room was cozy. No complaints there. The hotel was also close to the office, so that helped me beat the Lusaka traffic. In the meantime, I am waiting to hear from the hotel and how they intend to review my headphone situation.
for Everyoneby A verified traveler from Onyambu
A nice place to stay in Lusaka.Posted Aug 22, 2017 on CheapTickets
Very nice food . we were picked from the airport even though we had not booked for airport transfer. The lady in charge of airport transfer (who was at the airport that time) is awesome. She welcomed us and made us feel very nice. The driver is super as he gave us an introduction about our Journey to the Hotel and he gave us some water. You have super staff . Bravo,,,
Posted Aug 6, 2017 on Hotels
HSPosted Jul 11, 2017 on Hotels
When I got there stuff where quite friendly and when I asked about late check out I was informed about 50dollas charge for a hour or if I am a member holder card I can check out at 14:00pm. I joined to be a member. The swimming pool was under renovation work so I brought it up with the assistance manager who she was quite helpful and apologize and offer other option for swimming. But I was checking out so she instead offered me points on my membership member card
Posted Jun 28, 2017 on Hotels
Everything was as it usually except of the service at the pool and restaurant which was non existent. very frustrating and almost impossible to order and get the bill when finished, not good enough enough for a business class hotel
for Everyoneby A verified traveler
Posted May 22, 2017
Cons: The hotel had a number of restaurants but the variety of snacks was rather limited. I am not a big eater and rely on snacks and a lot food was wasted
I stayed at Lusaka Intercontinental fro May 17 -20. The shuttle bus took very long to collect us from the airport.
for Everyoneby A verified traveler from tg
Nice hotel with 24 hour gym that has free weights,Posted Apr 11, 2017
A great place to stay in the heart of the political district in Lusaka