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Reviews of Protea Hotel by Marriott Lusaka

3 out of 5
Protea Hotel by Marriott Lusaka
Arcades Shopping and, Entertainment Complex, Lusaka

Reviews

8.4

Very Good

Rating 10 - Excellent. 61 out of 159 reviews" "
Rating 8 - Good. 68 out of 159 reviews" "
Rating 6 - Okay. 22 out of 159 reviews" "
Rating 4 - Poor. 6 out of 159 reviews" "
Rating 2 - Terrible. 2 out of 159 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Magdalene

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Very attentive and responsive. The dining needs more options.
Stayed 6 nights in Dec 2023

6/10 Okay

Afra, Harare

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed my stay
Stayed 5 nights in Nov 2023
Response from Marisa Sammut on Dec 4, 2023
Dear Afra,Thank you for staying at Protea Hotel by Marriott Lusaka and for sharing a review. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Sincerely, Marisa SammutGeneral Manager

10/10 Excellent

GEETABEN

Stayed 2 nights in Sep 2023
Response from Marisa Sammut on Dec 4, 2023
Dear GeetabenThank you for staying at Protea Hotel by Marriott Lusaka and for sharing a review. We appreciate the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon. Sincerely, Marisa SammutGeneral Manager

8/10 Good

Mwakandipei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and excellent staff service. Breakfast was good. The hotel is in a good location.
Stayed 4 nights in Sep 2023

10/10 Excellent

Chewe

10/10 Excellent

Ruan

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was pleasant
Stayed 5 nights in Oct 2022

10/10 Excellent

Minha Shabnam

Stayed 2 nights in Oct 2022

8/10 Good

Molly

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Jun 2022

10/10 Excellent

Chewe

Stayed 2 nights in Jun 2022

10/10 Excellent

Perttu M

Stayed 1 night in May 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

10/10 Excellent

Bryan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was excellent. The cold water was off when I woke up because of a problem they were fixing. They fixed it and made sure everything was okay.
Stayed 1 night in Dec 2021

4/10 Poor

Yvonne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff. Poor rooms
Every member of staff I met was friendly, helpful and efficient. A real credit to the hotel. Sadly I will not stay here again owing to the room. There were mosquitoes in the room meaning I had an incredibly uncomfortable night with little sleep. Presumably they knew about the problem and that’s what the can of doom next to the bed was for! The aircon was barely detectable and of the supposed range of channels on my one kids program and the news were working properly. You do not expect to encounter these kinds of problems in a Marriott hotel and at the price charged
Stayed 1 night in Dec 2021

10/10 Excellent

PH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We always look forward to stay at Protea whenever we are in Lusaka. Excellent staff friendly to the kids and clean linen always
Stayed 1 night in Nov 2021

8/10 Good

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Jaxon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean and friendly
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Everything went well.
Stayed 4 nights in May 2021
Response from H on Jul 17, 2021
Dear Sir/Madam, Thank you for your positive review. Kind regards, Reservations.

10/10 Excellent

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and well priced. Excellent location near good shopping and restaurants
Stayed 1 night in May 2021
Response from RH on May 17, 2021
Dear Anonymous hank you for choosing to stay at the Protea Hotel by Marriott Lusaka Tower and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place . Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. RH

10/10 Excellent

simo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and quality hotel
Good location next to eastpark mall. Hotel has nice rooftop bar where you can relax. Good breakfast and coffee was also quality coffee in breakfast
Stayed 1 night in Mar 2021
Response from RH on May 17, 2021
Dear Simo, hank you for choosing to stay at the Protea Hotel by Marriott Lusaka Tower and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place . Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us during these unusual times. RH

10/10 Excellent

Seun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveler

Stayed 1 night in May 2020
Response from RH on Jun 1, 2020
Dear Anonymous, Thank you for staying at Protea Hotel by Marriott Lusaka and taking the time to share your experience with us. Thank you for the positive feedback. It was our pleasure to accommodate you and we look forward to welcoming you back again soon.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were modern and spacious, Wi-Fi was good throughout the day and the breakfast buffet was excellent with ample variety. All staff I encountered were very attentive, polite, kind and went out of their way to ensure guests had an excellent experience. The hotel is currently undergoing renovations with construction happening during day time hours. This did not adversely affect the week I spent at the hotel. Once the renovations are complete, I anticipate the hotel will be even better.
Stayed 6 nights in Feb 2020
Response from RH on Mar 3, 2020
Dear Anonymous We are delighted to have been your chosen hotel during your recent stay in Lusaka. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to GUESTS like you. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories with us whenever your travels bring you back to Lusaka.

8/10 Good

Benediction

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019

8/10 Good

GUY

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. The staff is superb. Friendly. Personal attention. Showered us with romantic rose petals, candy, and wine for our wedding! Wonderful service at the breakfast buffet. Very clean rooms with plenty of parking water! Only complaints: room service is a little slow and the Internet isn’t very good.
Stayed 1 night in Sep 2019
Response from RH on Sep 10, 2019
We are delighted to have been your chosen hotel during your recent stay in Lusaka. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Dear Anonymous, Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories with us whenever your travels bring you back to Lusaka.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and helpful. Service was excellent and staff will do extra just to help Very comfortable king size bed. For 3* it felt like 4*
Stayed 6 nights in Sep 2019
Response from R.H on Sep 10, 2019
Dear Anonymous, We are delighted to have been your chosen hotel during your recent stay in Lusaka. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories with us whenever your travels bring you back to Lusaka. Kind regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and helpful. The breakfast that was included with the room was delicious and they had a variety of options. The hotel is walking distance from East Park Mall where you can find grocery stores and restaurants & bars. There is even an airport shuttle available at the hotel, and another reasonably priced airport shuttle at East Park Mall.
Stayed 1 night in Jul 2019
Response from RH on Jul 19, 2019
Dear Anonymous, On behalf of the entire hotel TEAM, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel TEAM as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories here whenever your travels bring you back to Lusaka. Kind regards

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Great staff
Kind and friendly staff. Room immaculately clean and convenient location. When you look closely some things look a little tired and for a generic hotel I think it’s a little overpriced. I didn’t like the fact that for the in-room tea and coffee making facilities there was a plastic straw instead of a spoon! Overall nice enough hotel with great staff so for the right price I would definitely use again
Stayed 2 nights in Jun 2019
Response from RH on Jul 9, 2019
Dear Yvonne ,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriot Lusaka and we hope you choose to create more memories here whenever your travels bring you back to Lusaka.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2019
Response from RH on Jul 9, 2019
Dear Orbitz Thank you for choosing the Protea Hotel Lusaka for your recent travels to Lusaka. Commitment to service and guest satisfaction is a main focus and we are delighted to hear you enjoyed your stay. The pride and dedication our hotel team takes in providing exceptional customer service to our valued guests speaks strongly to our company’s core values, “good service at a fair price.” Thank you again for taking the time to provide your feedback on the Guest Satisfaction Survey and we look forward to serving you again soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have spent 1 week on Feb and 3 nights this time in this hotel, I feel very comfortable in my stay all the time. Specially, housekeepers are very friendly, polite and very kind, they made me intend to stay this hotel every time. Thanks for provided very nice hospitality.
Stayed 3 nights in May 2019
Response from RH on Jul 9, 2019
Dear Anonymous, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued GUESTS. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Thank you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories here whenever your travels bring you back to Lusaka.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Very kind and helpful staff, congratulations to all the team. The property is a bit old and need renovations on some parts of the building.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveler

Stayed 4 nights in Jan 2019

8/10 Good

Manickaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Manickaraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

2/10 Terrible

aspi, Nairobi, Kenya

Disliked: Cleanliness, property conditions & facilities, room comfort
upkeep of hotel is poor. Used to be a good hotel but gone downhill fast. Breakfast is poor. Room is not clean.
Stayed 2 nights in Oct 2018

8/10 Good

Viola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
The staff are very friendly and helpful. The breakfast is lovely. The only down side is that internet is erratic.
Stayed 3 nights in Sep 2018

2/10 Terrible

JC

Disliked: Staff & service, room comfort
Dont waste your time!
The Hotel, is so old. Its impossible to use the aircon as its idles at 300db so ypu have to chose between aircon or sleep and mosquito's. There is no water pressure, on my last trip when there was no water coming from the shower in my room I was advised to wash myself in the basin. And no internet, connection gets interrupted at least every minute so impossible to work. Staff was not willing to solve the internet. After 2 stays I will now only stay away from there.
Stayed 2 nights in Sep 2018

8/10 Good

john, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
The hotel was clean and pleasant in a busy area and reasonably good
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant staff and excellent breakfast. Near Sunday market
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Reasonably priced, close to bus-station (convenient for us). Helpful and friendly staff.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveler

Liked: Staff & service
Really Nice people everywhere - checkin, restaurant, bar, cleaning staff. Was served the wrong dinner and then found hair in the correct dinner. Manager came out to apologize, took it off the bill and served us complimentary ice cream. Not nearly enough outlets in the room. No wash cloths offered - only towels. Nice access to business center. Lobby is below average. Elevator buttons are terrible - they do not register when you press the button. Breakfast was very nice - lots of variety and good food. One day fruits must have been cut on same surface as onions - BAD flavor!!
Stayed 3 nights in Jun 2018

10/10 Excellent

ANIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Lusaka
I was charged USD 115 for a late checkout upto 6pm. View of few rooms facing road (on 1&2 floors) are covered by trees. All staff are very nice & cooperative. Rooms are spacious & very clean & comfortable. My special thanks to the hotel & chef for arranging Indian vegetarian breakfast on my request. I would stay here again & recommend.
Response from RH on Jun 5, 2018
Dear Anil, Thank you for taking the time to share your recent experience at the Protea Hotel Lusaka with us. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. While I’m glad to hear you enjoyed your stay . The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our VALUED GUEST such as yourself. Whenever your travels bring you back to Lusaka we hope that you choose to stay with Protea Hotel by Marriott Lusaka..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Business stay
Response from RH on Jun 5, 2018
Thank you for taking the time to share your recent experience at the Protea Hotel by Marriott Lusaka with us. Should your travels bring you back to Lusaka we hope that you choose to stay at Protea Hotel by Marriott Lusaka .

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
I had a wonderful stay this weekend at Protea! Breakfast was amazing and service was great. The room was clean and everything you need is there. They even gave me a late check out with no extra fee! Perfect weekend!!
Stayed 2 nights in Feb 2018
Response from rh on Mar 8, 2018
Dear Anonymous, On behalf of the entire team, we want to thank you for sharing your memorable experience with us during your recent stay at Protea Hotel by Marriott Lusaka. It is always encouraging to hear positive feedback. By taking pride in putting people first, we are not only executing the mission of our founders , but exceeding the expectations of our VALUED GUESTS . When ever your travels bring you back to Lusaka.we hope you choose to stay with Protea Hotel by Marriott Lusaka

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from RH on Mar 8, 2018
Dear Wayne, On behalf of the entire team, we want to thank you for sharing your most memorable experience with us . It is always encouraging to hear positive feedback , particularly when it comes from those who matter the most- You! Thank you you for staying at the Protea Hotel by Marriott Lusaka and we hope you choose to create more memories here whenever your travels bring back to Lusaka

8/10 Good

Peggy, London/Livingstone

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, pleasant staff always willing to help
Staff always willing to help, nothing too much and very attentive. We would definitely return. Always welcoming, rooms very clean. Situated in walking distance to shopping mall and restaurants. All in all a very enjoyable stay, would definitely recommend it.
Stayed 1 night in Jan 2018
Response from RH on Mar 8, 2018
Dear Peggy, Thank you for the time to share your experience at the Protea Hotel by Marriott Lusaka . Your valuable feedback helps identify areas of opportunity for us to improve the GUEST experience .Thank you for staying at the Protea Hotel and we hope you choose to create more memories here whenever your travels bring you back to Lusaka