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Reviews of Best Western Pioneer

2.5 out of 5
Best Western Pioneer
731 S Main St, Lusk, WY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 416 reviews" "
Rating 8 - Good. 84 out of 416 reviews" "
Rating 6 - Okay. 17 out of 416 reviews" "
Rating 4 - Poor. 2 out of 416 reviews" "
Rating 2 - Terrible. 1 out of 416 reviews" "

9.4/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is great. It’s super clean and has the most comfortable beds. The staff is great, and they serve a nice green breakfast with the best green chili shipped from New Mexico. I stay here whenever I’m in town to visit family. Highly recommend.
Stayed 1 night in Apr 2024
Response from Lore' on Apr 9, 2024
Yancy,Thank you so much for staying with us and thank you for the very nice review!Lore' A. TiradoGeneral Manager

10/10 Excellent

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service for starters was amazing! We were greeted warmly when we checked in. When we arrived for breakfast they showed us around, had tons of options to eat and they were all so polite and happy. Highly recommend if you're staying in Lusk.
Stayed 1 night in Mar 2024
Response from Lore' on Mar 25, 2024
Julie,Thank you so much for staying with us and thank you so much for the incredible compliments!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind and welcoming staff.
Stayed 1 night in Mar 2024
Response from Lore' on Mar 5, 2024
Zach,Thank you so much for staying with us and thank you for the nice compliments!Lore' A. TiradoGeneral Manager

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating. BIG breakfast selection!!!
Stayed 1 night in Dec 2023
Response from Lore' on Dec 10, 2023
Aaron,Thank you for the nice review!Lore' A. TiradoGeneral Manager

10/10 Excellent

Charles

Stayed 1 night in Nov 2023
Response from Lore' on Nov 19, 2023
Charles,Thank you for staying with us and thank you for the perfect score!Lore' A. TiradoGeneral Manager

10/10 Excellent

Weston

Stayed 1 night in Nov 2023
Response from Lore' on Dec 10, 2023
Weston,Thank you for staying with us and thank you for the 5 out of 5 score!Lore' A. TiradoGeneral Manager

8/10 Good

Daniel

Stayed 1 night in Oct 2023
Response from Lore' on Nov 19, 2023
Daniel,Thank you for staying with us and thank you for the 4 out of 5.Lore' A. TiradoGeneral Manager

10/10 Excellent

MARK, Richmond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and property.
Stayed 1 night in Oct 2023
Response from Lore' on Oct 19, 2023
Thank you Mark for staying with us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Robert

Stayed 1 night in Sep 2023
Response from Lore' on Nov 2, 2023
Robert,Thank you for staying with us and thank you for the 5 out of 5 score.Lore' A. TiradoGeneral Manager

2/10 Terrible

Tony

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible property No heat in the room and the place looks terrible. I was given a different type room but it was substandard but did have heat. Never coming back. Cancelled my return trip.
Stayed 1 night in Oct 2023
Response from Tom on Oct 6, 2023
We lost a gas valve to the heating system at a quarter to 5 in a small town ,I called every contractor in town and some out of town to see if they could help us, I had no luck. The next morning I was here at 630 taking pictures of the valve and had one located at 8 am I drove to Casper, WY over 100 miles away to pickup the valve, it was functioning by 4 PM . As far as the place looking TERRIBLE that hits me in the heart, I'm very proud of this property we work on it every day.Tom Wasserburger owner

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice, clean and friendly place. I've stayed here twice and both times the staff has been so nice and helpful. Great breakfast also.
Stayed 1 night in Oct 2023
Response from Lore' on Oct 11, 2023
Robert,Thank you so much for the really nice compliments and thank you for staying with us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, room comfort
Quiet, great breakfast and everyone was very nice.
Stayed 1 night in Sep 2023
Response from Lore' on Oct 1, 2023
Richard,Thank you for staying with us and thank you for the nice compliments!Lore' A. TiradoGeneral Manager

10/10 Excellent

Robert, Selbyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay at Lusk but that day there was an electric outrage. Can’t blame them for the reason which causes inconvenience. Other than that is a thumb up.
Stayed 1 night in Sep 2023
Response from Lore' on Oct 1, 2023
Robert,Thank you for staying with us and thank you for understanding about the power.Have a wonderful day!Lore' A. TiradoGeneral Manager

10/10 Excellent

Robert, Selbyville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is the best place to stay in the eastern Wyoming ever I stop by. Yes, I will go there again in the near future. Good service and location and very good breakfast provided.
Stayed 1 night in Sep 2023
Response from Lore' on Sep 17, 2023
Robert,Thank you for staying with us and thank you so much for the very nice compliments!Lore' A. TiradoGeneral Manager

8/10 Good

Patrick

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lore' on Sep 14, 2023
Patrick,Thank you for staying with us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Gwendolyn, Oxnard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. Easy to get to
Stayed 1 night in Sep 2023
Response from Lore' on Sep 14, 2023
Gwendolyn,Thank you for staying with us and thank you for the great review and score!Lore' A. TiradoGeneral Manager

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
All hotels should you hotel as there model of customer service! Start to finish there behavior was to appreciate the customer!! Breakfast service and food was better than most restaurants!!
Stayed 1 night in Sep 2023
Response from Lore' on Sep 7, 2023
Allen,Thank you for staying with us and thank you so much for the amazing compliments and comments!Lore' A. TiradoGeneral Manager

10/10 Excellent

Matt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay Here! It's Awesome and so is Tom
I was eager to write this review when I got home. We stayed here between Breckenridge and the Black Hills. Classic motel but clean and the staff couldn't have been better to our family. Tom was making his omelets and it was the best breakfast of my trip. Kids thought it was so cool. We'll always stay in Lusk between trips in the future. Highly recommend
Stayed 1 night in Aug 2023
Response from Lore' on Sep 4, 2023
Matt,What a wonderful review! We really appreciate you letting us and other know about your stay. Thank you so much for staying with us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Gail

Stayed 1 night in Aug 2023
Response from Lore' on Sep 3, 2023
Gail,Thank you for staying with us and thank you for the 5 out of 5 score!Lore' A. TiradoGeneral Manager

10/10 Excellent

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing friendly ! Flies were terrible but to be expected this time of year !
Stayed 2 nights in Aug 2023
Response from Lore' on Aug 21, 2023
Sean,Thank you for staying with us! We are ready for the fly season to end. We are happy you stayed with us!Lore' A. TiradoGeneral Manager

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and clean
Stayed 1 night in Aug 2023
Response from Lore' on Aug 21, 2023
Robert,Thank you for staying with us and thank you for the great compliments!Lore' A. TiradoGeneral Manager

10/10 Excellent

Terrance

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with an awesome staff. I would highly recommend this to anyone needing a place to stay in the area.
Stayed 1 night in Aug 2023
Response from Lore' on Aug 21, 2023
Terrance,Thank you for staying with us and thank you for the great review!Lore' A. TiradoGeneral Manager

10/10 Excellent

Ron

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The property was fabulous, very clean. The staff was like no other I have ever experienced made me feel totally at home and welcome. The coffee in the rooms left something to be desired. However, the coffee in the lobby was very adequate.
Stayed 1 night in Aug 2023
Response from Lore' on Aug 12, 2023
Ron,I agree that the coffee in the room is not as good as the coffee at breakfast. Thank you for staying with us.Lore' A. TiradoGeneral Manager

10/10 Excellent

Danyelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 would stay again!
We stayed in 7 different hotels on our 2 week road trip, and this one was by far my favorite. I will admit that I wasn't sure what to expect when we got there after dark, but we were pleasantly surprised. The rooms were comfortable and quiet, and they had really nice toiletries for guests to try. The best part was breakfast, which was included. They had an outdoor omelet station on top of the wonderful hot breakfast inside. The owners were there working alongside the staff and everyone was very kind. I will definitely keep them in mind if we ever head that way again.
Stayed 1 night in Jul 2023
Response from Lore' on Aug 12, 2023
Danyelle,What a wonderful review!! Thank you so much and thank you for staying with us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Friendly staff.
Stayed 1 night in Aug 2023
Response from Lore' on Aug 6, 2023
Michael,Thank you for the nice compliments!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lore' on Aug 6, 2023
Michael,Thank you for staying with us and thank you for the 10 out of 10 score!Lore' A. TiradoGeneral Manager

6/10 Okay

chris

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has not been renovated for several decades. They do have newer TVs; however, the room has no USB outlets.
Stayed 2 nights in Jul 2023
Response from Lore' on Jul 31, 2023
Chris,We appreciate the feedback, but we have done several different updates. Thank you for letting us know we need more usb outlets.Lore' A. TiradoGeneral Manager

10/10 Excellent

william

Stayed 1 night in Jul 2023
Response from Lore' on Aug 12, 2023
William,Thank you for staying with us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This has became our stop as we travel home from eastern Nebraska. Excellent staff and breakfast offerings!!!
Stayed 1 night in Jul 2023
Response from Lore' on Jul 21, 2023
Wayne,Thank you for staying with us! We are so happy that you have made us your stop!Lore' A. TiradoGeneral Manager

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem in Lusk!
Looks can be deceiving! When we pulled up to this place we were a little nervous as it is basically a motel layout, which can be a red flag at dome locations. This turned out to be the anomaly as the room was clean, a little outdated, but the bed was very comfortable and the other amenities were good. It was nice to be able to pull up right in front of your room for easy unloading/loading. Breakfast was nothing short of amazing as the owners were making made to order omelets in the courtyard along with the usual breakfast fare inside. Would definitely not hesitate to stay here again!
Stayed 1 night in Jul 2023
Response from Lore' on Jul 18, 2023
Russell,Thank you for staying with us and thank you for taking the time to let us and others know about your experience staying here. I is such a wonderful review and we thank you!Lore' A . TiradoGeneral Manager

10/10 Excellent

Paul

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Homemade omelettes!
Stayed 1 night in Jul 2023
Response from Lore' on Jul 18, 2023
Paul,Thank you for staying with us and we are so glad you enjoyed the homemade omelets!Lore' A . TiradoGeneral Manager

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We needed to get some miles towards our next destination, and Lusk was it. Hotel was better than expected. Breakfast was fantastic,.
Stayed 1 night in Jul 2023
Response from Lore' on Jul 10, 2023
Dale,Thank you for staying with us and we are happy you found us!Lore' A. TiradoGeneral Manager

10/10 Excellent

Mark

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Lore' on Jun 29, 2023
Mark,Thank you for staying with us and thank you for the 10 out of 10!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Linda

Stayed 1 night in Jun 2023
Response from Lore' on Jul 18, 2023
Linda,Thank you for staying with us and thank you for the 5 out of 5 score!Lore' A . TiradoGeneral Manager

8/10 Good

ELIZABETH

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
The staff was so helpful and welcoming. Really went above and beyond. The breakfast was delicious!
Stayed 1 night in Jun 2023
Response from Lore' on Jun 29, 2023
Elizabeth,Thank you for staying with us and thank you for the really nice compliments!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Tim

Stayed 1 night in Jun 2023
Response from Lore' on Jul 10, 2023
Tim,.Thank you for staying with us and thank you for the 5 out of 5 score!Lore' A. TiradoGeneral Manager

4/10 Poor

Joe

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The clerk was very helpful and friendly. The property was worn out and needs redone! The room was very small and AC unit did not work well
Stayed 1 night in Jun 2023
Response from Lore' on Jun 11, 2023
Joe,Thank you for staying with us. I appreciate your feedback regarding your stay.Lore' A. TiradoGeneral Manager

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Lore' on Jun 11, 2023
William,Thank you for staying with us!Lore' A. TiradoGeneral Manager

8/10 Good

Steven

Traveled with partner
Liked: Cleanliness, staff & service
Room was clean and great breakfast, Large trucks idling in parking lot behind our unit was annoying and walk/driveway in front of unit needed to be cleaned - full of stuff falling from trees.
Stayed 1 night in May 2023
Response from Lore' on Jun 11, 2023
Steven,Again, I am sorry the Wyoming winds kept the sidewalk full of debris. Thank you for staying with us and thank you so much for your feedback.Lore' A. TiradoGeneral Manager

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic mom and pop hotel. clearly the owners take pride in their facility. Very clean, well kept and as a bonus Brand new mattresses. The breakfast was over the top good. As an added bonus for us, there is a Tesla supercharger right across the street.
Stayed 1 night in Apr 2023
Response from Lore' on Apr 30, 2023
James,Thank you for staying with us! We really appreciate you taking the time to let us and others know about your great stay!Lore' A. TiradoGeneral Manager

10/10 Excellent

Byron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little touches: warmed syrup for waffles, dental floss, bottled water
Stayed 1 night in Apr 2023
Response from Lore' on Apr 30, 2023
Byron,Thank you for staying with us and thank you for the compliments!Lore' A. TiradoGeneral Manager

10/10 Excellent

Sarah, Bear Creek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and breakfast was unbelievable!
Stayed 1 night in Mar 2023
Response from Lore' on Apr 1, 2023
Sarah,Thank you for staying with us! We are so happy you enjoyed our breakfast!Lore' A. TiradoGeneral Manager

10/10 Excellent

Wilson, Coalmont

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room, nice staff, and a great pet friendly room for my 2 year old lab. Perfect.
Stayed 1 night in Mar 2023
Response from Lore' on Mar 14, 2023
Thank you for staying with us and thank you for the great review!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic property that is well maintained and the staff provides professional and positive service. I must say, I would enjoy staying at this hotel again.
Stayed 1 night in Mar 2023
Response from Lore' on Mar 4, 2023
Fred,Thank you for staying with us and thank you so much for the wonderful review.Lore' A. TiradoGeneral Manager

10/10 Excellent

Steve

Stayed 1 night in Feb 2023
Response from Lore' on Apr 1, 2023
Steve,Thank you for staying with us and thank you for the 5 out of 5 score!Lore' A. TiradoGeneral Manager

10/10 Excellent

kelsey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel!
Wonderful hotel that is clean and has all you need. Staff was so helpful and nice. The breakfast was AMAZING! Tons of choices and was everything was fresh and yummy! Would 100% stay again if we are driving through.
Stayed 1 night in Feb 2023
Response from Lore' on Feb 28, 2023
Kelsey,Thank you for staying with us and thank you for the wonderful compliments!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back!
Nice clean motel with wonderful staff and an unbelievable breakfast!
Stayed 1 night in Feb 2023
Response from Lore' on Feb 8, 2023
Thank you for staying with us and thank you for the nice compliments!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Brooklyvon

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cozy and had enough parking room for the trailer that we had attached to our truck. The only thing I would change are the screen doors. They’re annoying when loading all of our belongings into the room.
Stayed 1 night in Jan 2023
Response from Lore' on Jan 25, 2023
Brooklyvon,Thank you for staying with and thank you for your feedback.Lore' A. TiradoGeneral Manager

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, amenities
Had a great nights rest!
Stayed 1 night in Dec 2022
Response from Lore' on Dec 25, 2022
Rick,Thank you for staying with us and we are happy we could provide a place to get great rest!!Lore' A. TiradoGeneral Manager

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you need a good place to stay during Wyo travels, this is the place. Don’t let the motel vibe worry you. Property has been updated and is beautiful. Super clean - better than the high-end hotel we stayed in! Staff is so friendly and breakfast is awesome.
Response from Lore' on Dec 19, 2022
Janet,Thank you for staying with us and also thank you for the amazing review!! We love hearing from our guests! Hope to see you again soon!Lore' A. TiradoGeneral Manager