Ratings based on 840 Verified Reviews

3.6 out of 5
70% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Indiana

Posted Aug 17, 2017
Cons: customer+service+and+needs+updating+more+amenities.+
Location: close+to+freeways
Continued+training+should+be+provided+to+staff+on+friendly+customer+service.+In+addition+the+hotel+is+in+need+of+major+updates.+
3 out of 5
Recommended
for Everyone
by A verified traveler

Noise a problem

Posted Jul 26, 2017
Pros: Location
Cons: no comment
Location: The location was excellent for it was a business trip
Good location for what I needed, but was very noisy. Somewhat outdated, but such is life.
Comment from Hotel Management
Jul 29, 2017 by WTyler, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 4, 2017
Pros: Rooms and lobby very nice. Quality of food in the restaurant was very good.
Cons: Service in the restaurant leaves a lot to be desired. Extremely slow.
Very nice hotel. Comfortable and clean. Extremely helpful staff.
Comment from Hotel Management
Jul 6, 2017 by WTyler, Hotel Management
We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best “Yes I Can!” service. I will address this issue with our F&B Director. We appreciate you bringing this matter to our attention, and hope for another opportunity to exceed your expectations in the future.
2 out of 5
by A verified traveler

Posted Jul 2, 2017
This hotel is incredibly dated. The staff were friendly and gracious, but I was not the slightest bit impressed with the facilities.
Comment from Hotel Management
Jul 2, 2017 by WTyler, Hotel Management
We apologize you were not satisfied with the condition of the hotel during your stay. We're currently looking into options to update our property so we can better serve our guest. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future. Thank you for your wonderful comment about our staff.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
Great hotel to relax and easy access to interstate. Pool area was great as well- friendly lifeguard and drinks at poolside. A must stay
Comment from Hotel Management
Jul 2, 2017 by WTyler, Hotel Management
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed our hotel pool area and lifeguard. We look forward to your next stay.
3 out of 5
Recommended
for Everyone
by A verified traveler

room

Posted Jun 2, 2017
Cons: housekeeping, update the bathroom, scrub the bathroom floor
Hotel was pretty much empty when we arrived so they could have given us any room. We were given the room right next to the elevator, which was a little noisy. The room was clean except our top blankets had mud or something all over them. I complained and they changed the bedding the next day. We were there 3 nights, ran out of tissue and toilet paper and housekeeping didn't replace. TV didn't work too well.
Comment from Hotel Management
Jun 7, 2017 by WTyler, Hotel Management
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Radisson Hotels standards.
3 out of 5
by A verified traveler

No refrigerator, no microwave?

Posted May 26, 2017
Pros: Convenience to light rail and Camden Yards.
Cons: REFRIGERATOR and MICROWAVE in room please! Make them part of the price/stay and let's decide to book from there.
Location: Lots of near by shopping.
I missed the fine print before booking that details a $15 charge each, per stay, for an in room microwave and /or refrigerator. It's too bad these amenities were not provided since there are a lot of grocery stores nearby.Personally, I would not stay at this Radisson again for that very reason.
2 out of 5
by A verified traveler

Ok but won't go back

Posted May 26, 2017
Arrived 11:30am, I was told I could have early check in at 11. No rooms. Guy at front desk said check in at 3pm. Told him I was told we could close in early. Leave come back at 6. Given key to a room that was occupied!!! Go back to desk. Get another room. Semi-clean. AC sounds like airplane, bathroom sink doesn't drain.
Comment from Hotel Management
May 29, 2017 by Customer Care, Hotel Management
Thank you for taking the time to share your feedback. We apologize to know that you were not satisfied with the service you received from our staff, air conditioning and the condition of your bathroom at that time. This is certainly not the kind of experience we would like for our valued guests to have. Your feedback helps us prevent situations such as this in the future. We hope for another chance to have you as our guest in any of our Radisson hotels in the future.
2 out of 5
by A verified traveler

Not a great place.

Posted May 19, 2017 on Hotels
Hotel is very dated. Mold in bathroom tub area. No microwave or fridge. Not very helpful.
Comment from Hotel Management
May 22, 2017 by Ashley, Hotel Management
Thank you for posting a review. We apologize that you were not satisfied with the condition of the hotel during your stay. Also, we are sorry to hear that you were not satisfied with the cleanliness of your bathroom tub at that time. We appreciate you taking the time share your experience. Your comments are valued and will be shared with the hotel management to ensure hotel facilities and guest rooms are up to Radisson Hotel standards. We hope to have another opportunity to make a more favorable impression in the future.
5 out of 5
by Cheryl

Mother's Day Small Getaway

Posted May 16, 2017 on Hotels
I love the quietness. ...and the location is near lots of restaurant/eateries. ... Movie theater near...
Comment from Hotel Management
May 19, 2017 by Wayne, Hotel Management
Thank you kindly for taking the time to inform us of your stay. I'm pleased to hear that you enjoyed our location and quietness of our property.