Ratings based on 1,193 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 23, 2017
Very nice hotel in a convenient location. The room was clean and the staff was friendly.
Comment from Hotel Management
Oct 26, 2017 by Guest Service Manager, Hotel Management
Dear Anna, Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. It is very near to underground station, and shops are all around on the right of the hotel. The entrance is very Japanese style, very standard decor. The basic room is clean and basic. The shower is powerful and strong. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel
4 out of 5
by A verified traveler from United Kingdom

A very nice location, close to most things

Posted Oct 21, 2017
The Okura is a great place for international travellers. It seemed that the breakdown of nationalities was primarily from Asian countries but their ability to communicate with me (in English) was exceptional. There is also a currency exchange and ATM inside the hotel so you feel like you're never going to be left to find the essentials in a new city.
Comment from Hotel Management
Oct 23, 2017 by Okura Garden Hotel, Hotel Management
Dear guest, Thank you very much for your stay in Garden Hotel Shanghai. And we are delight with your positive reviews. Old Shanghai Charms with modern/upgraded amenities. Well maintained and great service. We do hope you can choose our hotel again during your next visit to Shanghai.
4 out of 5
Recommended
for Everyone
by A verified traveler from miami

Biz trip

Posted Sep 24, 2017
Pros: Clean, well-managed, quiet in super location !
Cons: Rooms are a bit cramped, esp. bathroom for the price...shower curtain, not door, small combo tub, rates can be high
Location: Tons of nearby stores, boutiques, parks and great things to do. The best, imo.
Very nice international biz oriented hotel caters to inds and up scale groups. Most facilities very nice. Staff is local, management Japanese so I would rate service much better than most comparable hotels, and I have stayed at many in Shanghai.
Comment from Hotel Management
Sep 28, 2017 by Guest Service Manager, Hotel Management
Dear Biz trip, Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. Okura Garden Hotel is run by a Japanese consortium, which will guarantee a great service from the beginning until the end of your stay. We targets not only businessmen, but also offering best convenient for your holidays in Shanghai. Okura Garden Hotel is located in a nice neighborhood with several shops and restaurants around, without mentioning the beautiful garden next to the hotel. Rooms have a good size, with all the amenities you need for a pleasant stay. We will provide you with slippers and all bathroom products in typical of high-end Asian hotels. The Japanese-style toilet is always welcomed. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel
5 out of 5
by A verified traveler

Posted Jul 12, 2017 on Hotels
Comment from Hotel Management
Jul 15, 2017
Thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always. Okura Garden Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane, Australia

Perfect location in Shanghai.

Posted Jul 4, 2017
Pros: Everything! I love old buildings where the history is respected and they have certainly done that.
Location: Close to Metro. Close to shops, walks and the CBD.
Loved the hotel and its links to 20th century Shanghai. Friendly and helpful staff. The best experience that I have had in China.
Comment from Hotel Management
Jul 8, 2017 by GUEST SERVICE, Hotel Management
Dear MR/MRS Anita, Thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. Located in one of the busiest cities is Garden Hotel. Nice and quite, nice gardens to walk in and view, which makes a difference when you need some down time amongst a busy work schedule. Garden Hotel even though it is Japanese has a western feel to it and is nice after a long day.The bar on 33rd floor is great for relaxing drinks in the evening.""With breakfast"" rate an excellent value. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Art Nouveau hotel in centre of Shanghai

Posted Jul 4, 2017
Room and room service fantastic. Minutes walk to subway. Brekkie included and great value but all ather meals in hotel exorbitant. Would return there on my next visit as beautiful neighbourhood.
Comment from Hotel Management
Jul 6, 2017 by GUEST SERVICE, Hotel Management
Dear guest, Thank you so much for staying many times. We will never let you feel disappointment. We have great history which embodied by the frontage built between 1925 / 27 by a French architect and was the French Tennis Club. Now the tennis courts have gone to be replaced with 7 acres of magnificent gardens in the middle of Shanghai! All the rooms are great, which in winter, warm toilets seats are a blessing. Our housekeeping staff are brilliant and the views superb. The restaurants are varied with a fair amount of Japanese influence, which is to be expected. The western food in the Rose cafe is varied and extensive with the staff extremely courteous and friendly. The Bars from the Sky Bar on the top floor, to the main bar on the 3rd floor resembling a Club bar with a great choice on imported and local wines. The lobby bar is great for a choice of teas and a gossip! We are looking forward to your next arrival. Okura Garden Hotel
5 out of 5
by changxi

Posted Jun 28, 2017 on Hotels
It is a great hotel with very friendly staffs. Great location.
Comment from Hotel Management
Jul 1, 2017
Dear changxi, Thank you for choosing Okura Garden Hotel (shanghai). Our staff speaks English, Mandarin and Japanese. We have two restaurants for breakfast, Rose coffee in western style and Baiyunlan in Chinese style. The view of the upper floor room is breathtaking especially at night. Around the hotel are many restaurants, malls and streets. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

Disappointed Breakfast

Posted Jun 26, 2017
Overalls are very comfortable hotel but need to improve breakfast. Close to subway station so good access to anywhere. Will stay again when I visit Shanghai
Comment from Hotel Management
Jun 30, 2017 by GUEST SERVICE, Hotel Management
Dear Nick, Okura Garden Hotel is run by a Japanese consortium, which will guarantee a great service from the beginning until the end of your stay. We targets not only businessmen, but also offering best convenient for your holidays in Shanghai. Okura Garden Hotel is located in a nice neighborhood with several shops and restaurants around, without mentioning the beautiful garden next to the hotel. Rooms have a good size, with all the amenities you need for a pleasant stay. We will provide you with slippers and all bathroom products in typical of high-end Asian hotels. The Japanese-style toilet is always welcomed. We also have several restaurants, including a Chinese and a Japanese and recommend our great breakfast at the Japanese restaurant. We do hope you can choose our hotel again during your next visit to Shanghai. Okura Garden Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from MA, USA

Friendly staff and a clean, quite room

Posted Jun 5, 2017
Pros: Very efficient night manager/concierge.
Location: A great Chinese restaurant was nearby
Concierge introduced the shuttle bus from hotel to Pudong Airport, which I never heard before. Giving China's smog, it is a great Green option. Surprised that no other hotels ever mentioned this to me in that last few years during my frequent trips there. My traveling pants got too damp (due to spot cleaning a stain) that need to be dried at 6AM before I fly back to the U.S. The night shift MGR came up with the idea to dry the area with an iron. In no time at all an iron and a board was brought to my room and saved the day.
Comment from Hotel Management
Jun 7, 2017 by Guest Service, Hotel Management
Dear Yvonne, Thank you so much for staying many times. We will never let you feel disappointment. We have great history which embodied by the frontage built between 1925 / 27 by a French architect and was the French Tennis Club. Now the tennis courts have gone to be replaced with 7 acres of magnificent gardens in the middle of Shanghai! All the rooms are great, which in winter, warm toilets seats are a blessing. Our housekeeping staff are brilliant and the views superb. The restaurants are varied with a fair amount of Japanese influence, which is to be expected. The western food in the Rose cafe is varied and extensive with the staff extremely courteous and friendly. The Bars from the Sky Bar on the top floor, to the main bar on the 3rd floor resembling a Club bar with a great choice on imported and local wines. The lobby bar is great for a choice of teas and a gossip! We are looking forward to your next arrival. Okura Garden Hotel
4 out of 5
by A verified traveler

Good place to stay

Posted May 31, 2017 on Hotels
This hotel is centrally located and has plenty of local restaurants nearby. Hotel lobby lounge prices are unreasonably high and the ambience not so great. Overall, a nice clean hotel with friendly staff even if their English level is not very high.
Comment from Hotel Management
Jun 2, 2017
Thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. Besides, the staffs will be urged to improve service and language skill in order to satisfy demand of guests. We are so appreciate the chance you give us to rethink current situation. Your feedbacks are of utmost importance to us. We are looking forward to welcome you back to hotel again! Okura Garden Hotel