Ratings based on 78 Verified Reviews

4.4 out of 5
86% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando

Posted Sep 2, 2017
Everything satisfactory, except I notice the towels and bed sheet are not dry. Feel damp when I touch it. Everyday the same. Weather is fine everyday. I The other Hotel that I stayed The next few days in shanghai does not have this problem.
Comment from Hotel Management
Sep 4, 2017 by CZ, Hotel Management
We again thank you for sparing your time to share your experience at Shanghai Marriott Hotel Riverside. We look forward to welcoming you in near future again. Have a nice day. Kind Regards,
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Jun 29, 2017 on Hotels
5 out of 5
by Melanie

Posted Jun 23, 2017 on Hotels
Very nice, spacious hotel - made for an American guest.
5 out of 5
by Duwon

This traveler left a rating score only Posted May 26, 2017 on Hotels
5 out of 5
by Scott

Almost sleepless in Shanghai

Posted May 20, 2017 on Hotels
I made a last minute reservation, and was a bit harried by the time arrived, as I had just arrived from the US. The staff could tell that I was a bit tired and unhappy, because the reason for my last min reservation, is that the hotel I was going to stay at originally was overbooked and my reservation given away. Needless to say, my future is with Marriott Shanghai... the other place was a bit smoothie anyway. In the end, I won our
Comment from Hotel Management
May 31, 2017 by Ashley, Hotel Management
We again thank you for sparing your time to share your experience at Shanghai Marriott Hotel Riverside. We look forward to welcoming you in near future again. Have a nice day. Kind Regards,Hope to see you again soon!
5 out of 5
by A verified traveler

Posted Apr 8, 2017 on Hotels
very good hotel and excellent service.If only the walls between the rooms are more soundproof.
Comment from Hotel Management
Apr 24, 2017 by Ashley, Hotel Management
Glad to know you enjoyed our hotel stay and everything..Your positive comments will be a good encouragement to our team . The staff here treat every guest like a family which give guests a memorable stay. We look forward to welcoming you in near future again. Have a nice day. Kind Regards,
5 out of 5
by A verified traveler

Posted Mar 10, 2017 on Hotels
Great location for business trips.
Comment from Hotel Management
Mar 27, 2017 by Ashley, Hotel Management
Glad to know you enjoyed our hotel stay and location! You are right on our location, we have everything you need within walking distance including public transportation.We look forward to welcoming you in near future again. Have a nice day. Kind Regards,
3 out of 5
by A verified traveler

Posted Nov 21, 2016 on Hotels
This hotel is not in a good location - it is across the road from a garbage transfer station. I was told I had free Wi-Fi in my room - but every time I tried to log in, it asked me to pay. The staff at the desk were vague and suggested I pay and they would refund. HaHaHa - why not just give me the code. I wont stay there again
Comment from Hotel Management
Jan 18, 2017 by General Manager, Hotel Management
Dear valued guest, thank you first for choosing Shanghai Marriott Hotel Riverside and taking so much time to post your review. Actually, it is free to use hotel Wifi once joining the Marriott Rewards free of charge. Besides, I’d like to introduce the convenient hotel location for you to Shanghai Pudong International Airport within 45 minutes, 30 minutes to Shanghai Hongqiao International Airport, and 20 minutes to Shanghai Railway Station. Shanghai Metro Line 4 and Line 13 are in walking distance as well. Tian Zi Fang, Xin Tian Di and the Mercedes Benz Arena are all within 3km from the hotel. We look forward to being of assistance to you again hopefully soon. Kind regards.
4 out of 5
by A verified traveler

A relax trip

Posted Sep 13, 2016 on Hotels
The Sky bar was comfortable & with nice view and staffs was nice too.
Comment from Hotel Management
Sep 19, 2016 by General Manager, Hotel Management
It is nice to hear of your pleasant stay and positive comments.Am pleased to hear that you were satisfied with our Yu Bar at 28th floor with fanscinating riverside view day&night. Hope you also indulged beverage in our bar.Your message will be passed on as an encouragement to the team. Hope to welcome you back in a not too distant future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good clean hotel. Wifi is terrible though.

Posted Sep 3, 2016
Overall it was a nice stay. Good hotel, nice rooms, great bars, bad wifi though. And cell phone service in the room is not good either.
Comment from Hotel Management
Sep 5, 2016 by Lynn, Hotel Management
Dear Cherry, thank you first for choosing Shanghai Marriott Hotel Riverside and taking so much time to post your review: we were happy to learn that you enjoyed your stay and your kind words are much appreciated. The shortcoming you mentioned has brought our attention to it, we defenitely will take certain actions to improve ASAP. We look forward to being of assistance to you again hopefully soon. Kind regards