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Reviews of Le Clervaux Design Hotel & Spa

4.5 out of 5
Le Clervaux Design Hotel & Spa
Grand-rue 9, Clervaux

Reviews

9.4

Exceptional

Rating 10 - Excellent. 110 out of 156 reviews" "
Rating 8 - Good. 35 out of 156 reviews" "
Rating 6 - Okay. 8 out of 156 reviews" "
Rating 4 - Poor. 3 out of 156 reviews" "
Rating 2 - Terrible. 0 out of 156 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ged

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Amazing room - junior suite fantastic price
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spa place, nice and comfortable hotel, very convenient located.
Stayed 2 nights in Dec 2023

10/10 Excellent

Anne

Liked: Cleanliness, property conditions & facilities
Perfect getaway! Great rooms.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and location, value for money. Would highly recommend
Stayed 4 nights in Sep 2023

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful room for a low price.
Big, beautiful room , and quiet. That was good. Staff not very friendly or helpful. Like others said, I was never able to log on to the Internet. Parking was free. Hotel was a bit difficult to find. Overall well worth the price.
Stayed 1 night in Sep 2023

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Ian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing suite with loads of room. Real sense of luxury. Comfortable, clean and designer touches throughout.
Stayed 2 nights in Jul 2023

8/10 Good

Bart

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and luxurious hotel in the centre of Clervaux. Pity about the AC and the pillows, otherwise this hotel would have perfect.
Stayed 1 night in Jul 2023

8/10 Good

Kerry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Our room was on the first floor with 5 windows over looking the buzy square. I felt very exposed and uncomfortable. You had to close the curtains to get dressed or if coming in or out of the bathroom. It would be simple to put up privacy curtains or frosted glass. This aspect spoiled our stay.
Stayed 2 nights in May 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing hotel
Stayed 1 night in Mar 2023

10/10 Excellent

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely location from which to explore northern Luxembourg.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great relaxing stay for a few days
Had a great stay over Easter Weekend. Lovely hotel and town! The room was nicer than expected (we had a Junior suite). Breakfast was good. The only downside was the pool/spa was very crowded. I would definitely stay again the next time in in the area.
Stayed 3 nights in Apr 2022

10/10 Excellent

Alberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 2 nights in Apr 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
Had a great stay as usual. The pool and the sauna were open despite the measures. The rooms are very classy.
Stayed 1 night in May 2021
Response from Guest Relations on Jul 8, 2021
Dear Guest, Thank you for the great review of our hotel! We are glad to read that you enjoyed your stay with us. We always strive to offer our guests the best possible service in order for them to enjoy a few relaxing days. We thank you again for your compliments, and hope to welcome you back again in the near future. With kind regards from Clervaux.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful hotel our suite was stunning the only criticism is the room had no kettle. Location was fantastic
Stayed 1 night in Aug 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Place to Stay in Clervaux
The hotel, room, and staff were all exceeding of our expectations. The room was comfy, spacious, and had plenty of amenities. The pool and spa area was very nice and relaxing. The pool was a bit small and seemed to struggle to accommodate the amount of people there. There was a slight hiccup with housekeeping not having our room ready by 15:00 but the lady checking us in went out of her way to make sure we were still happy and comfortable while we waited an additional 15 or so minutes. It really wasn't an issue.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Staff & service, amenities
This was a poorly designed place with strange furnishings and lighting. The receptionist that greeted us was very unprofessional. The breakfast was very good.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, wonderful staff. Room was good size.
Stayed 4 nights in Jul 2018

6/10 Okay

lisa, short hills, nj

Liked: Cleanliness, room comfort
great staff in restaurants with delicious food breakfast and the Italian restaurant. room pretty and comfortable but shower door came off hinge (i am a 5 foot tall and 120 lb female-not that strong). but the worst was the unwelcoming beginning to our stay. No parking. drove up to front of hotel. no lobby, no bellman/valet. we had to leave the car and take the elevator up to a dingy office to check in and beg for help with our baggage. Parking garage has a rough angle to get into, difficult to maneuver. Spots are tiny. Not a 5 star experience.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but some issues
Large, clean, comfortable, modern room. Maybe too modern. I was unable to convince the thermostat that I wanted the room cooler. Reception advised me to do what I had already discovered after several hours of no change. Eventually the temp dropped 1 degree overnight. I was unable to find a wall switch to activate the outlet connected to the coffee maker in the morning. I gave up in frustration. The hotel has also managed to design boutique signs which fail to clarify anything. It took three help requests to find reception when we arrived. I suppose I could just be stupid, but I had no problems with the first 37 days of my trip and all those hotels. Could have been a five star rating but I found it too irritating to return. Breakfast was pretty good.
Stayed 1 night in Jul 2018

10/10 Excellent

Tim, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury away from the tourists.
Absolutely blown away by how gorgeous and luxurious this hotel is!! After being crammed into typical tiny hotel rooms around Europe for the week prior, we were pinching ourselves when we entered our room. It was so spacious, so comfy. We didn't want to leave, and agreed we would come back to spend a week. The town was refreshingly free of tourists, so we got to enjoy a real breather, living like a local for the day. Considering we paid the same here for our room as we did for a 'matchbox' in Paris, Clervaux Boutique & Design Hotel was outstanding.
Stayed 1 night in Apr 2018

8/10 Good

tg, wiesbaden, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa in a very quiet town
We came for the spa, included in the room price- it was a winner: sauna, steam room, salt room, infrared room and whirlpool/pool with a relaxation room. I was disappointed with the massage as it did not relax me much. Fabulous breakfast, comfy bed and great bath. Disappointed in the decor- odd pictures of faces. Disappointed in the size of the town. Nearby photo exhibit on the family of man was astounding.
Stayed 1 night in Mar 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back
Best of the best during our trip where we stayed in some nice places.
Stayed 2 nights in Aug 2017

10/10 Excellent

Edit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Clervaux
Design hotel, nicely furnished, not always practical tough. The sauna area is great, the pool and Jacuzzi had too cold water. If you want some spa services, book it way ahead your arrival, they are fully booked. Staff is very nice, helpful. Pleasant weekend overall.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will definitely be back...fabulous hotel
The hotel was a fabulous surprise, and absolutely wonderful. The only difficulty we had was initially finding it, we drove past it a few times...and securing parking.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous location, great hotel
Such a beautiful location and friendly, professional staff. The breakfast was delightful and the room itself was well appointed with great amenities.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel of Your Dreams
This was probalbly the best place We have ever stayed. Just plain luxurious. A small living room, bedroom, & huge bathroom. Very nicely decorated (and very clean of course). We loved it here. A hotel of your dreams.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel. Just one small detail which is easy for the hotel to adjust. In the shower, there is a soap dish to put soap in - perfect. As a woman, I had nowhere, except the floor, to put my hair shampoo and conditioner - maybe an easy to install metal 'shelf/cage structure' just big enough to put shampoo & conditioner near the soap dish! ;)

10/10 Excellent

Farzad, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome haven
We reserved this hotel thinking it was in Luxembourg city. It is NOT. One hour north in the country mountains. But boy were we glad we were forced that we came along this haven in such a resort style European village. The suites are incredibly modern. The bathroom was superb. You don't want to leave the room. The small restaurants around it are quite romantic. Parking must be reserved. They really have no parking.

10/10 Excellent

Darren, G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Can't stress enough how amazing EVERY aspect of this hotel was. The room was stunning and tasteful, the staff were attentive and pre-emptive. The attention to detail was perfect. Excellent hotel, excellent value! We will be back!!

10/10 Excellent

Adnaan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
The hotel was great! I would not hesitate to stay here again.

10/10 Excellent

business travel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A haven of peace in Luxembourg
Very comfortable and quiet suite, I sleepd like a baby! Friendly and professional staff, excellent breakfast. Next I will try the SPA.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Accomodations
We stayed 2 nights in this modern luxury hotel located in the small resort town of Clervaux while on vacation. The suite was beautifully furnished, clean, modern and HUGE. We were there in the "off" season so there were not many guests in the other suites. Staff was friendly, but we had some trouble with communication since we speak no french. One would hope that an International Hotel would do a bit better with staff fluent in several other languages. The complete facilities included a large pool, spa, massage room and a choice of two dining rooms. A delicious breakfast buffet was part of the package each morning. Overall it's an outstanding place to stay.

10/10 Excellent

Thomas

Business traveler, Traveled with family
Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Karsten Møller

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bellissima struttura, camera e servi igienici eccellenti, favolosa colazione. Unico neo la non possibilità di pagare con la medesima carta di credito che ho usato per la prenotazione.
Stayed 2 nights in Oct 2023

10/10 Excellent

Antonius

Stayed 1 night in Nov 2023

10/10 Excellent

Andreas

Stayed 1 night in Oct 2023

8/10 Good

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxueus en relaxed hotel
superdeluxe suite, nr. 6. aparte "zitkamer", luxueuze slaapkamer met kingsize, comfortabel bed. Badkamer overtreft alles, vrijstaand bubbelbad en supergrote regendouche. kortom: geweldige hotelsuite. de sauna, wellness en zwembad zijn inclusief en zeker de moeite waard! Clervaux was erg rustig, weinig vertier helaas, wel lekker gegeten bij brasserie Koenen en het ontbijt is fantastisch!
Stayed 2 nights in Oct 2023

8/10 Good

Rob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel incontournable à Clervaux et dans sa région
Nous avons eu la chance d'occuper une magnifique suite très spacieuse et confortable. Le service est impeccable. Le SPA et la salle de sport sont bien équipés. Clervaux est un environnement très agréable, en particulier pour les ballades. Nous y retournerons
Stayed 2 nights in Oct 2023

8/10 Good

DIDIER

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

DIDIER

Business traveler
Stayed 4 nights in Sep 2023

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
We spent an amazing weekend in this hotel and will be back for sure. Everything was perfect! We sending warm regards to polish speaking girl from the reception. She gave us the nices welcome and also her coleafues from restaurant. Great service! Spa, hotel bathroom, super comfortable beds... amazing. Thank you!
Stayed 1 night in Sep 2023

10/10 Excellent

DIDIER

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

aishlinn

Liked: Staff & service
Stayed 3 nights in Jul 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad service and no bed for our child as promissed
So disappointed with the stay. Long in-check and service almost non-existing. I had to ask the staff in the desk several times for the bed for our little child which I had booket with the stay AND double-checked the day before that I was sure to have a bed for our child!! It was confirmed in e mail by the hotel! First time I asked for the bed they looked confused. I was told it would be in our room later. By dinnertime it still wasn’t and I asked again in service. (They did not give us any follow up..) now there was no bed! We have a little child who has to sleep!! But the staff promised to find out something for us. We would expect to a 4 star hotel that we would hear from the staff again so we knew what to do. But they seemed to have forgotten about us. The hours went by and almost 3 hours!!! Later when we all had gone into bed trying to sleep somehow the staff came with a bed!! Some of it. We had to wait again for the last bit of it and by 11 in the evening!!! Way past bedtime for our child we could go to sleep. So bad with no information or follow up!!
Stayed 1 night in Jul 2023
Response from Hotel Operations Manager on Jul 29, 2023
Dear Guest,I sincerely apologize for the disappointing experience you had during your stay with us. It is disheartening to learn that your check-in process was prolonged, and the service provided did not meet your expectations. I understand the frustration you encountered while requesting a bed for your child, especially after confirming it via email.I deeply regret the inconvenience caused by the confusion and delay in delivering the bed to your room. It was our responsibility to ensure your child's comfort and rest, and we failed to deliver on that promise. Moreover, the lack of follow-up and communication from our staff is completely unacceptable, and I assure you that this will be addressed internally to prevent such incidents from occurring in the future.We take pride in offering exceptional service to our guests, and it is evident that we fell short during your stay. Please know that we are genuinely sorry for this lapse, and we will take all necessary measures to rectify the situation.As a gesture of our apology and to demonstrate our commitment to making things right, we would like to extend an invitation for you and your family to return to our hotel. I encourage you to contact us directly for your future booking, and we will be more than happy to provide you with a compensation discount on your next stay.Once again, I apologize for the inconvenience and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our services, and we genuinely hope to have the opportunity to make amends during your next visit.Best regards,Nicolas SclavoHotel Operations ManagerExcellence Group

8/10 Good

Casper

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækkert hotel i hyggelige omgivelser.
Super lækre store værelser. Dejligt wellness område, men der kunne godt være en begrænsning på antallet af personer i poolen, da den var lidt overfyldt. Morgenmaden var ok, men savnede pølser til mine røræg og bacon.
Stayed 1 night in Jul 2023

10/10 Excellent

Dallagi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023