Ratings based on 270 Verified Reviews

3.7 out of 5
80% of guests recommend
4.1 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

A comfortable overnight stay

Posted Jun 27, 2017
Hotel is located in a good place and was clean and comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveler from Southern California

Close to airport

Posted May 22, 2017
Pros: Helpful staff and location is situated in a quiet area.
Cons: Add air conditions in room.
Location: See above.
The counter staff was friendly. Free shuttle service to and from the airport every half an hour. Although we were advised to request for the service one day in advance, we were able to hop on one ten minutes prior to its departure time because there was room in the shuttle. Luxembourg City is easily accessible by bus. There are quite a few different bus lines at the airport. Bus tickets can be purchased from the ticket machine located right by the bus stop. It takes either coins or paper euros. A $2 euro ticket allows you to travel anywhere within a two-hour period. A $4 euro ticket gives you all day (until 4 am the following day) travel. We explored various parts of the City as well as the country by bus. Bus arrival timetable is posted clearly by each bus stop. Buses, by our experience, were quite punctual.
Comment from Hotel Management
Jun 12, 2017 by Patricia, Hotel Management
Dear Lily, Thank you again for sharing your experience regarding your stay at the ibis Luxembourg Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Timetables for the bus can also be requested at our reception  Our hotel has an air-co system, but was not yet activated due to the significant variation of temperature between the morning and the heart of the day, as it was difficult for us to provide our guest with a nice temperature for everyone. As the temperatures are now set for summer, we are able to provide a cooler air in the hotel! You are always welcome for your next visit in Luxembourg.
2 out of 5
by A verified traveler from Ireland

Just okay...

Posted May 7, 2017
I expected a lot better for what I paid for. If u r looking for convenience for ur flight the next day, it's ok but when it comes to comfort & a bit of space, u will be dissappointed... I might think the 2nd time before I stay in this place.
Comment from Hotel Management
May 23, 2017 by Patricia Fleming, Hotel Management
Dear Mrs. O’Shea, Thank you again for sharing your experience regarding your stay at the ibis Luxembourg Airport. We are deeply sorry to read that our rooms didn’t match your expectations, but rooms are corresponding to the standards of the Ibis budget Hotels. Nevertheless we hope to have the possibly to welcome you soon again in Luxembourg.
2 out of 5
by A verified traveler from london

Good location/poor experience

Posted Apr 30, 2017
We requested room service which we had to go down and get. The food was stone cold - I had to ask for it to be reheated he said the plate was hot but wasn't able to touch the food so didn't know if it was hot. Also found two small dark hairs on the clean towels. Brilliant location - did have breakfast buffet but didn't look that appealing/looked limited for the cost.
Comment from Hotel Management
May 29, 2017 by Patricia Fleming, Hotel Management
Dear KF, Thank you again for sharing your experience regarding your stay at the ibis Luxembourg Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In the Ibis standards it is not for seen to have room service, so you have always to pick it up yourself at the restaurant. For hygienic reason we are not allowed to touch the food. Concerning the cold food, please rest assured that we are taking the appropriate measures with the restaurant and housekeeping department to address the problem and prevent future occurrence. Nevertheless we hope to have the possibility to welcome you soon again in our hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from england

walk-able from the airport

Posted Apr 30, 2017
Pros: great restaurant. and very nice buffet breakfast
Cons: rooms a little bit dated and the wall soundproofing could be improved
Location: airport is a 5 minute walk, you can see the hotel from the airport, it's only a 20 minute bus journey to the center of Luxembourg city
hostel reception staff were very helpful they allowed me to check in at 9 in the morning as i arrived early, room was basic but clean and pleasant. right next to a bus stop which take you into town, and the buses are free at the weekend. i stayed as i was there for work and the office was near the hotel, but i had the weekend to myself, i had planned to hire a car to get around but was glad i didn't the buses are reasonably frequent and run pretty much to time
Comment from Hotel Management
May 29, 2017 by Patricia Fleming, Hotel Management
Dear David, Thank you for the time you took to write us about the experience you made during your stay at the Ibis Luxembourg Airport. Thank you for mentioning our good location, close to the airport. Did you tried out our free Shuttle service, from and to the airport, on request ? As well thanks for mentioning our restaurant, everything is prepared by our chef Pascal and his team, using only fresh and seasonal products! Did you have the time to try our fitness room, available 24/7, great for stress relief after a long day at work!? We thank you again for your comment and wish you a lovely day!
4 out of 5
by Jordan

Good value and convenient

Posted Mar 24, 2017 on Hotels
Very convenient for railway station, bit of a 'side street' feel but pretty safe. Hotel was clean and staff friendly. Breakfast was adequate.
5 out of 5
Recommended
for Everyone
by A verified traveler from Silicon Valley

Decent hotel, next to the airport

Posted Mar 16, 2017
Pros: Food, and the bed and the overall experience.
Cons: Better English skills for the staff. Better service for the shuttle bus between the hotel and the airport.
Location: I just went to the airport where it was easy to catch public transportation to downtown Luxembourg.
Got the deal through Expedia, a fantastic deal combined with round trip airfare from Paris. The hotel was a budget hotel so don't expect the four seasons. However, the restaurant was fantastic, the breakfast and dinner selections were both delicious. The place seems to be well run, though they could use a couple of people with better English skills.
Comment from Hotel Management
May 11, 2017 by Patricia, Hotel Management
Dear Dennis, The whole Ibis Team wants to thank you for your great comment. We are always happy to read feedback like this. We are looking forward to welcome you again.
5 out of 5
by Heather

This traveler left a rating score only Posted Feb 26, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Awesome staff.

Posted Feb 21, 2017
Pros: The staff, location and price.
Location: You can walk to it from the airport. I caught a ride to it, but did walk back to the airport in the morning.
I arrived at 11 PM after long journey from Canada with horses. Had booked my room two days prior with Expedia. When I got to the hotel they told me no rooms and no reservation. Turned out their system had crashed the day I booked. After the hotel clerk actually found my reservation on my phone they actually found me a room. Amazing staff.
Comment from Hotel Management
Mar 22, 2017 by Patricia, Hotel Management
Hello, We want to thank you so much for the time you took to write us about your stay at the Ibis Luxembourg Airport. We deeply regret the problems you had during your check in, because of our system was crashing at your reservation, but finally together we find a solution and your pleasant stay could start. Saying that out of bad comes good See you next time in Luxembourg
4 out of 5
by Frank

Location, location, location!

Posted Feb 18, 2017 on Hotels
Good price for a comfortable room close to the airport.