Ratings based on 54 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Modern hotel good room facilities

Posted May 16, 2016
Great room lots of space and modern design. Nice features such as electric blinds, connected TV and blue tooth speaker. A bit expensive though!
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel in business district

Posted Aug 18, 2015
Pros: Clean, smart, efficient staff Quiet, safe area
Location: Need to use transport to access restaurants but easy and efficient bus service nearby
Easy access from airport and very good links for transport to town centre
Comment from Hotel Management
Aug 19, 2015 by Margaux, Hotel Management
Dear Guest, Thank you very much for choosing SuiteNovotel Luxembourg and for taking time to write this wonderful review on Expedia. We are delighted to read that you had a nice stay with us and that you enjoyed our proximity to public transportation. We look forward to welcoming you back at SuiteNovotel Luxembourg very soon. Warm regards, Margaux, Quality Department
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Nice hotel

Posted Jun 2, 2015
Hotel was nice and modern. However the bed was a little too firm and the WiFi didn't work on our floor which was disappointing.
Comment from Hotel Management
Jun 3, 2015 by Margaux, Hotel Management
Dear Guest, I would like to thank you for choosing SuiteNovotel Luxembourg, and for taking time to post your review on Expedia. I am sorry to read that the WiFi did not work on your floor; please accept my sincerest excuses. I am happy to inform you that we have now changed our Internet provider, and that a better quality high-speed WiFi network is available in the entire hotel. However, I am delighted to learn that you enjoyed our nice and modern hotel. I hope your next stay will be as pleasant as the previous one. Best regards, Margaux, Quality Department
3 out of 5
Recommended
for Everyone
by A verified traveler

Very unusual, quirky hotel.

Posted Apr 13, 2015
Hotel was very clean with good facilities in the room. Limited meal options and not in a tourist area / no shops near by. Great bus link and short journey to centre of town.
Comment from Hotel Management
Jun 3, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg as your accommodation choice, and for taking time to share your feedback. Regarding the meal options, you can choose to buy some snacks at the Gourmet Boutique near the reception. Otherwise you can eat at the Novotel or Softel restaurants just next to us: you will benefit from a 10% discount by showing your room card! It is true that we are located in the Kirchberg area, where are situated many European Institutions and cultural venues. For shopping you can either go to the Auchan shopping center (20-25 minutes walk or by bus), or visit boutiques in the city center. We are really happy you enjoyed your Suite and your stay with us; please rest assured that your comments will be shared with our team. We hope you will give us the pleasure of welcoming you back in our hotel very soon. Best regards, Margaux, Quality Department
3 out of 5
by A verified traveler

Ok Hotel

Posted Apr 11, 2015
Pros: Hotel Staff
Location: Its in a business area, not much to do.
The room had a weird chemical smell. Not close to the tourist areas or restaurants, only two other hotel restaurants. Very limited parking that is shared with two other hotels, don't be late checking in or you won't have a good option to park. All four of us had back pain from the beds, not comfortable at all. Noisy work going on at the hotel next door with power tools in the middle of the night. We had to have the windows open to vent the chemical smell. Hotel staff was very friendly and check-in and check out were both quick a easy.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thak you for choosing SuiteNovotel Luxembourg, and for taking time to send us your feedback. We are sorry about the unpleasant smell; please rest assured that we have taken measures to make sure this does not happen again. Your comments regarding the parking and the beds have also been noted; they will be taken into consideration. We are happy to inform you that there is no longer noisy work going on outside our hotel. Best regards, Margaux, Quality Department
5 out of 5
Recommended
for Families
by A verified traveler from Dorking

Smart, modern hotel outskirts of Luxembourg.

Posted Feb 24, 2015
Pros: Big 5 foot double bed and lovely ensuite as well as proper beds for the children in our family room.
Cons: Reading lights or bedside lamps for the children.
Location: Luxembourg enough for 1-2 days but well worth going to Vianden for the castle and cobbles and the military museum in Diekirch (battle of the Ardenne)
Short bus ride from town centre (no 16 goes all the way to the main station)). Easy to catch no 16 bus from airport and get off just past the Suite Novotel building. Lovely spacious family room. Nice roomy shower and bath. Larger kettle might have been useful (take your own tea bags). Auchen shopping centre, good for provisions, not too far away. Didn't have breakfast as quite dear, but overall room was really good value. Not entirely dark at night because of light from surrounding buildings but very quiet and civilised while we were there. Fire alarm and fire exits definitely work (somebody burnt the toast 1 morning)
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Dorking, We would like to thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review with us! We are absolutely delighted to learn that you enjoyed your Suite and your stay in Luxembourg -- we are sorry about the fire alarm inconvenience, we hope that it will not happen again soon! We hope you will give us the pleasure of welcoming you back at SuiteNovotel Luxembourg very soon! Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Families
by A verified traveler from London

Great Luxembourg Suite!

Posted Feb 23, 2015
Pros: The thoughtful design and space for the family.
What a great place to stay with family (2 children). Our suite was very well laid out and designed and in great condition. Good quality finishes made it a very easy stay for adults and children alike.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review! We are thrilled to read that your family and you enjoyed your Suite, and we look forward to welcoming you back very soon. Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Everyone
by A verified traveler

Very comfortable!

Posted Feb 1, 2015
I really liked this hotel. I stayed only for one night. I wish my trip was longer.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your 5/5 review! We are delighted to read that you enjoyed your stay with us -- we also wish it was longer! We look forward to your next visit at SuiteNovotel Luxembourg. Warm regards, Margaux, Quality Department
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent staff

Posted Jan 23, 2015
Cons: It would be nice to have teaspoons in the room and the chairs in the dining area could do with being replaced.
Location: ECJ is a couple of minutes walk and but 16 takes you direct to the airport or going the other way to the Centre (Hamilius stop).
Friendly, caring staff made this a very happy stay in Luxembourg. There is a small, but adequate gym and guests can indulge in a free and very good massage on a Thursday evening. The rooms are large with comfortable beds and good showers plus a separate toilet. Clean and excellent value for money. The breakfast was fine, fruit salad, good yoghurts, cheese, ham and eggs but I'd have preferred crockery and glasses to paper plates and plastic cups but I suppose it keeps the costs down.
Comment from Hotel Management
May 5, 2015 by Margaux, Hotel Management
Dear Guest, Thank you for choosing SuiteNovotel Luxembourg, and for taking time to share your fabulous 5/5 review! Your comments regarding Breakfast crockery and chairs, and the teaspoons have been noted; please rest assured that they will be taken into consideration. Your kind words regarding our staff will be shared with our team, as your satisfaction is what we strive for every day. We are so happy you enjoyed your stay at our hotel and could benefit from a complimentary massage! We hope your next visit at SuiteNovotel Luxembourg will be as pleasant as the previous one. Warm regards, Margaux, Quality Department
4 out of 5
Recommended
for Business Travelers
by A verified traveler from London

Good executive hotel

Posted Dec 5, 2014
Pros: Efficient staff, good condition.
Cons: Nothing of substance. Breakfast a bit uninspiring but ok.
Location: Good location - easy walk into town (about 20 minutes without breaking sweat) but very close to the European Investment Bank and the ECJ
Efficient service, good condition room. Slightly annoying that the restaurant is in one of the adjacent hotels, but no big deal.
Comment from Hotel Management
May 7, 2015 by Margaux, Hotel Management
Dear JW, Thank you for choosing SuiteNovotel Luxembourg as your accommodation choice, and for taking time to send us your positive feedback. We would like to inform you that there is another meal option if you don't want to go to the Sofitel or Novotel restaurants -- our Gourmet Boutique, near the reception, where you can buy some snacks. We are happy you enjoyed your Suite, as well as our staff and hotel. We hope your next visit will be as pleasant as the previous one. Best regards, Margaux, Quality Department