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Reviews of Hôtel Le Châtelet

3 out of 5
Hôtel Le Châtelet
2, Boulevard de la Pétrusse, Luxembourg City

Reviews

7.8

Good

Rating 10 - Excellent. 107 out of 384 reviews" "
Rating 8 - Good. 160 out of 384 reviews" "
Rating 6 - Okay. 79 out of 384 reviews" "
Rating 4 - Poor. 32 out of 384 reviews" "
Rating 2 - Terrible. 6 out of 384 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the overall facility and the breakfast buffet. The street noise was a little loud sometimes but overall our stay was very good.
Stayed 1 night in Apr 2024

6/10 Okay

Mykhailo

Stayed 2 nights in Dec 2023

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little Hotel, would definitely stay again if in Luxembourg City.
Stayed 2 nights in Nov 2023

8/10 Good

Terry

Traveled with partner
Liked: Amenities
Quaint boutique hotel.
Stayed 1 night in Oct 2023

8/10 Good

joanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very warm and comfortable hotel
Stayed 3 nights in Oct 2023

10/10 Excellent

Gabriel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in a really great location! Tons of shops and restaurants right around the corner. Also within a short walk to the train station. So much to see all within walking distance. Very beautiful area! The room was very nice too..very clean and comfortable!
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Corine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovey Hotel
This is a quite older hotel. Service was great and was a great surprise. First time to Luxembourg. Walking distance to public Transporation. Which is free any where in the city. Close to restaurant's.
Stayed 2 nights in Aug 2023

8/10 Good

Ron

Traveled with group
Liked: Cleanliness, staff & service
Staff were very friendly and helpful. Bathroom was a bit dated and no air-conditioning
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Not an enjoyable stay
Stayed for two nights and on the second night found an infestation of bedbugs in the mattress. In hindsight I have no idea how I didn't spot them on the first night but I was very tired. As the reception desk closes at 10pm there was no-one to contact about switching room at that point so I ended up sleeping on the floor to avoid getting bitten. I alerted the staff to this upon checkout who were apologetic enough, but inspecting the mattress it looked like the bugs had been there for a while. Surely this should've been noticed before letting someone into the room? For the money paid for the room I would at least expect to be able to sleep in the bed and not end up having to google steam cleaning equipment to make sure none of the bugs made it back with me.
Stayed 2 nights in Jul 2023

10/10 Excellent

Henricus

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Service and personal attention was exemplary.
Stayed 2 nights in Jul 2023

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, character property in lovely part of town within 15 minutes walk of city centre and attractions. Also a tapas restaurant so lively atmosphere in the evening. Excellent breakfast buffet. Great range and quality.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was great! A decent walk to the city center but the staff was wonderful and the room was clean and had all we needed! It’s a quiet area which is nice if that’s what you are wanting.
Stayed 2 nights in Jun 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and rather authentic. The staff was friendly. Close to the local tram…which was free.
Stayed 2 nights in May 2023

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

Michael Van

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, bright, clean room. The staff were all very friendly and pleasant. Even with some city construction nearby, the hotel was easily accessible and very convenient to public transport - and then to anywhere.
Stayed 4 nights in May 2023

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Excellent location.
Stayed 1 night in Apr 2023

10/10 Excellent

PATRICK

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was very good
Stayed 4 nights in Apr 2023

8/10 Good

Ana Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Godefridus

Stayed 2 nights in Apr 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice. Staff great. However street in front of hotel has construction making it difficult to see entrance to parking. Once we drive past 2 times we finally found the parking entrance. Parking was extreme convenient. Loved the room.

8/10 Good

Laura

Stayed 1 night in Mar 2023

10/10 Excellent

Rachel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2023

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Very centrally located. However the WiFi was not good at all and it was expensive
Stayed 1 night in Dec 2022

10/10 Excellent

Matt

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff. Very kind. Great place.

8/10 Good

muriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , nice location, great cafe around. We did not try the restaurant or breakfast but they looked delicious. Good price for quality for Luxembourg. I recommend
Stayed 1 night in Dec 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great, room was clean and tidy. We were woken by works being carried out in the area
Stayed 2 nights in Dec 2022

10/10 Excellent

Patricia

Stayed 2 nights in Nov 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean room overall. Just place got kinda loud in the morning hours breaking up my sleep. But mostly by other guests.
Stayed 1 night in Oct 2022

10/10 Excellent

Kirk

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were friendly and gave us a map and directions of what to see in Luxembourg. Room was very nice.
Stayed 1 night in Sep 2022

10/10 Excellent

Paul van

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful and also helped with arranging laundry service. Breakfast is very good. Room is good. We could park at the back of the hotel for EUR 15,00 per day
Stayed 3 nights in Jun 2022

10/10 Excellent

Kalle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, very nice staff
Very friendly staff. Room has a minibar. There was no air-conditioning and the room would get very hot during the summer days. There was a fan provided. Good value anyway
Stayed 3 nights in Jul 2022

10/10 Excellent

keith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place to stay
Stayed 1 night in Jul 2022

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Staff were very helpful, the room and the breakfasts were good. Beds were comfortable, everything was clean. It was noisy until about 11pm, seems to be under a flightpath to the airport. No teamaking equipment, but that seems to be pretty much the same everywhere. Location was within walking distance of the train station and the city centre
Stayed 3 nights in Jun 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pretty good hotel near old town
This was a good hotel just walking distance from the old town of Luxembourg City and not far from the station. The room was large, comfortable and clean. There was no AC in the room but as it was a big room with a high ceiling it didn't get too hot at night. The free wifi also worked well. My only complaint about the room is that there was only a net curtain in the bathroom, so not the best for privacy. The staff at the hotel were very friendly. Breakfast was not included with our stay but was available for an additional cost. I thought it was a bit expensive, although there was a good selection of food and drinks.
Stayed 3 nights in Jun 2022

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in this property for remote working and exploring Luxembourg. The rooms are spacious and modern. The dinner at the restaurant was delicious and the staff were very accomodating and friendly. Highly recommend this property.
Stayed 5 nights in Jan 2022

10/10 Excellent

Annemie, ELWOOD

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated room, very comfortable and clean. Super friendly staff and great bar/kitchen.
Stayed 1 night in Jan 2022

8/10 Good

Darrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, comfy, a little noisy
Not a bad stay, the room was small and we could here a lot of noise in the hall and from the street
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Not one for light sleepers!
We stayed in the annex on the ground floor and we could hear every little movement the family in the room above made! Did not help that they were moving around at 3 in the morning, rolling what I assume were suitcases across the floor, child crying, squeaky floor boards etc. This went on for a good hour for two nights in a row. The following night, the family above were no longer there but instead at 3am we had a wake up call from large bins being rolled across the car park! The hotel reception is also closed a lot! Nobody was on reception when we arrived, which we knew would be the case and had been told our key would be in the lock box, and it was not. The barman struggled to find the key too. Then on the day we left, we asked to store our luggage for the day and said when we would be returning to collect it at 3pm but when we returned the hotel was closed again! I would also say that the reception staff were not overly friendly for people working in the hospitality industry. I would not stay there again.
Stayed 3 nights in Dec 2021

10/10 Excellent

David A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hôtel , they treat their returning clients very well and I am a regular visitor on business to Luxembourg. One area for improvement to move from excellent to stellar is that a check be done of the rooms before each new guest. E.g. light bulbs not working, put another bottle of water for guests staying more than one night, replace the soaps . These little things make a difference.
Stayed 2 nights in Nov 2021

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend!
Easy check-in and clean hotel. Great restaurant and bar on location. Centrally located and convenient.
Stayed 1 night in Oct 2021

2/10 Terrible

Dave

Stayed 1 night in Oct 2021
Response from Julien on Oct 29, 2021
Unfounded comment, the customer did not show up at the hotel.

10/10 Excellent

John

Stayed 1 night in Oct 2021

10/10 Excellent

Alun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay friendly family atmosphere good food nice staff and clean
Stayed 2 nights in Oct 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for a week whilst working , comfortable and clean , staff and food excellent , would stay again
Stayed 4 nights in Oct 2020

6/10 Okay

LonelyTraveller, Canada

Business traveler
Liked: Staff & service
Disliked: Amenities
Small and quite cosy, but lack of amenities or facilities other than food.
Stayed 2 nights in Feb 2020

10/10 Excellent

Eskedar

Stayed 13 nights in Nov 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to choose
Good choice to stay near the train station. The bar is nice and not expensive. The staff is friendly and helpful. I only had 2 things that bothered me, one the electric plugs were not in convenient locations but they were there and the room smelled a bit of chlorine from cleaning. I would stay again.
Stayed 1 night in Nov 2019

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in centric but quiet zone
Excellent service and very well equipped. Clean and confortable
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019