Ratings based on 197 Verified Reviews

3.6 out of 5
79% of guests recommend
4.0 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
3 out of 5
for Everyone
by A verified traveler from London

3 Stars for definitely a 3 star hotel

Posted Jul 7, 2017
Pros: Location
Cons: Wifi
Location: 10-minute walk to the town centre.
I booked the basic room and it was basic. Clean, enough space but basic. My issue was that I was on the top floor and the wifi did not reach the room. It worked 1 floor down. I did explain this at reception and the guy said that there was nothing that he could do. I am guessing that this must be an ongoing problem for that room. I would not have booked the room if I knew that I would not have had wifi. The customer service in handling this was not great. If it was not for the wifi issue, I would give it 4 stars, as it did offer value for money. The main part of the hotel is quite modern. The basic rooms are in another building and not so nice. Bathroom small but functional. Good location and good restaurants around. Luxembourg is small.
2 out of 5
by andrew

Terrible Room Nice Food

Posted Mar 1, 2017 on Hotels
First off the restaurant was really good. Great quality and service. However the Hotel was awful. The room I had was cold, furnished by buying some Pine stuff from a second hand store, tiled floors with no carpet and not even in the main Hotel. "Over the crossroads and on the left" Couldn't find the entrance, went back and was given a look of disdain at them having to show me. So service gets a zero as well. My advice is to stay somewhere else and visit for dinner
3 out of 5
by Mark

A bit disappointing

Posted Feb 13, 2017 on Hotels
Not the most helpful staff I have come across. We picked the hotel because of the location and it had a car park. Shame Hotel.com did not state you need to book the car park. Street parking was hard to find, it took 15 minutes to find a space, parking metre with a maximum stay of 5 hours. I knew the rooms needed up dating, but the pine beds were so creaky. I was not impressed in February to find the room had the heating turned off, leaving to room cold. The tiled floors made the corridor echo every time a door banged shut.
4 out of 5
by A verified traveler

Posted Nov 14, 2016 on Hotels
Great place to stay
4 out of 5
by A verified traveler

Posted Oct 14, 2016 on Hotels
It was good. There was no wifi and tea/coffee in the room.
4 out of 5
by A verified traveler

Châtelet has delivered overall excellent stay

Posted Oct 12, 2016 on Hotels
Overall, very Good, pleasant atmosphere and service relative to the cost.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 19, 2016 on Hotels
4 out of 5
by A verified traveler from Y

Posted Sep 8, 2016 on Hotels
Room was a little dated but hotel was clean, tidy and well managed. The restaurant offered great food and fantastic service.
2 out of 5
by A verified traveler from Cheltenham

Great restaurant - but don't stay here

Posted Sep 3, 2016 on Hotels
Accommodation was poor. Decor and furniture in room was very dated. Shower did not even have a hiker for the shower head. Old fashioned pine beds. Very 1970s style.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 15, 2016 on Hotels