Ratings based on 492 Verified Reviews

4.7 out of 5
95% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from cornwall uk

Modern hotel in a lovely city.

Posted Dec 8, 2017
Had a good time. Especially as it was December and there was the Christmas markets to enjoy.
Comment from Hotel Management
Dec 8, 2017 by Fernando Lopez Lens, General Manager., Hotel Management
Dear Stu, Thank you for your excellent feedback, we are very pleased that you enjoyed your stay and the Christmas festivities. We look forward to welcoming you back at Sofitel Luxembourg Le Grand Ducal. Best regards, Fernando Lopez Lens, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Great location and views

Posted Dec 4, 2017
Great hotel and location with a nice bar and good views of Luxembourg. Friendly and helpful staff a d overall a pleasant stay.
Comment from Hotel Management
Dec 4, 2017 by Fernando Lopez Lens, General Manager, Hotel Management
Dear Gareth, We are very pleased that you enjoyed your stay at our hotel. Thank you for your excellent review, we look forward to welcoming you back at Sofitel Luxembourg Le Grand Ducal. Best regards, Fernando Lopez Lens, General Manager.
5 out of 5
Recommended
for Everyone
by A verified traveler from Weston, CT

Chic decor, large room, and super fun bar!

Posted Nov 7, 2017
We were thrilled with our stay at this hotel. Especially appreciated the very stylish and spacious layout of our room as well as the many extras, including free exotic bottles of water in the mini-bar and the luxurious toiletries. Staff was also extremely professional and friendly.
Comment from Hotel Management
Nov 14, 2017 by Fernando Lopez Lens, Hotel Management
THank you for your feed back. I will pass it to the team.
4 out of 5
Recommended
for Everyone
by A verified traveler from Den Haag, The Netherlands

Great Location and View

Posted Oct 24, 2017
The location was just outside the main part of the city. Making it with walking distance of everywhere, but a little bit away for a more relaxed feeling.
Comment from Hotel Management
Nov 14, 2017 by Fernando Lopez Lens, Hotel Management
Thank you for your kind feed back
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Oct 9, 2017
Excellent Hotel clean, comfortable, and helpful concierge with high knowledge of different client needs.
Comment from Hotel Management
Nov 14, 2017 by Fernando Lopez Lens, Hotel Management
Thank you. I will congratulate the concierge.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 8, 2017
Amazing service from all of the staff, especially from the concierge Cesar! Great location and lovely atmosphere! Would definitely visit again!
Comment from Hotel Management
Sep 20, 2017 by Sofitel Luxembourg Le Grand Ducal, Hotel Management
Dear Guest, Thank you very much for such great feedback. I will ensure to inform Cesar about your satisfaction. We look forward to welcome you again. Kind regards, Jeff Dauphin Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Basingstoke

Fabulous Hotel close to City Centre

Posted Sep 5, 2017
Pros: So comfortable
Cons: Nothing
Location: Luxembourg City has over 1000 years of history with lots to see. There is also a park if the weather is good with good eating options
Excellent stay at modern and luxurious hotel. The design of the room was unique (frosted shower in middle of room), the bed was so comfortable you would never want to leave it. The staff were very professional and helpful. The facilities were great e.g. quality toiletries and water in room.
Comment from Hotel Management
Sep 20, 2017 by Sofitel Luxembourg Le Grand Ducal, Hotel Management
Dear Maria, We are very glad to hear that you had such a great time in Luxembourg. It is always a pleasure to receive such positive feedback. Kind regards, Jeff Dauphin Front Office Manager
3 out of 5
by A verified traveler

Sofitel Grand Ducal

Posted Aug 31, 2017
Great Hotel with fantastic views over the City, but bear in mind that the stated 700m to the centre is 'as the crow flies' - there is a huge valley between the hotel and the city which is not obvious on the map. Not a problem for able bodied people but it's a 20+ min walk if you are fit. (It's stated on their website - but I just looked at the map) However, taxi will be at hotel in about 3-5 mins and it's 5-10eu to get to city if walking is a problem. Concierge is 1st Class, as are all the staff at check-in and bar (fantastic views again) . We didn't go to restaurant as it was being renovated during our visit. Breakfast was good , but v-expensive at 30eu - and at weekend they struggled to keep up with demand. But we could see that they tried hard to replenish supplies. It's a great hotel, but I thought I was booking a hotel in the city. It's my problem for not checking out Luxembourg in detail, but I think that's what the reviews should be about, rather than critising petty things.
Comment from Hotel Management
Sep 20, 2017 by Sofitel Luxembourg Le Grand Ducal, Hotel Management
Dear Guest, Thank you very much for such great feedback. We very much appreciate your kind words towards our staff and I will make sure to pass them along. It is however a pity to hear that the location was not suitable to you as our hotel is located just on the outskirts of the city center. Kind regards, Jeff Dauphin Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Awesome hotel

Posted Aug 26, 2017
The hotel was amazing with great views from the hotel bar and restaurant. I dealt with Cesar, who was absolutely brilliant. He was very helpful, booking reservation for restaurant, advice on what to see whilst in Luxembourg city, and felt looked after. The breakfast was also brilliant. Definitely me and my wife return to this hotel.
Comment from Hotel Management
Aug 28, 2017 by GM , Hotel Management
Thank you for your positive feedback. I will share this to Cesar. We hope to see you back soon. Have a great day.
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco, CA

Brand new hotel, convenient location, superb staff

Posted Aug 25, 2017
From the moment you walk in, you can feel that this is a five star hotel. The lobby is beautiful and the staff is excellent. Check in and check out were both smooth and easy. Concierge was very helpful with directions, information about the city, a free city map, time tables for the airport bus (only 2 euros one way, stops right in front of the hotel and at the airport--highly recommend over taking a 30 euro taxi since it's so convenient), and other general recommendations. The rooms are very new and very clean, with Hermes soaps. Room slippers and robes are provided. There is a mini fridge with complimentary bottled water that is restocked throughout your stay, as well as a Nespresso machine. Bed was very comfortable. The room type I stayed in had the toilet separate from the rest of the bathroom, and had a shower (no tub) with a rain shower head. The view from the bar is excellent. They were renovating the restaurant during my stay so I don't know what the food is like. I also didn't have breakfast in the hotel since there are so many bakeries in Luxembourg, but the view would've been lovely. The hotel is also within walking distance to the train station and the city center. I highly recommend this hotel and would definitely stay here again.
Comment from Hotel Management
Dec 7, 2017 by Fernando Lopez Lens, General Manager, Hotel Management
Dear C., Thank you very much for your excellent review, we will share your comments with our team. We are delighted to hear about your satisfaction and hope to have the pleasure to welcome you again. Sincerely, Fernando Lopez Lens, General Manager