Not the Sheraton Standard
Posted Jan 1, 2016
Hotel is located in nice location along the Nile. The staff is friendly and helpful. The hotel itself is not up to Sheraton standards.
The first day on check-in, the bathroom reeked of dirty towels and body odor. There was also pubic hair all over the floor not cleaned up. Fresh set of towels and room service fixed that problem.
Next problem is noise. With windows shut and doors closed, I can hear just about everything going on within 50 feet. I can hear people above walking, conversations down the hallway, showers and toilets flushing loudly from neighbors, doors closing, cars pulling up outside, etc. The insulation between the walls must be very weak. It was hard to sleep at night with the noise.
The room size and condition is also not the standard for a 5* hotel. It was incredibly cramped and small.
Temperature of the room is also a problem. No matter what I tried with the thermostat, it was either too hot or too cold. With the fan and a/c off, it is too hot. Turning it on to the lowest setting, the room became too cold. I ended up having to leave it off but open the windows but then the noise would be louder.
Hotel Wifi is incredibly unreliable and slow connection. I could not even check email half the time. It was hard to check itinerary for tours and plan additional events. I am a SPG gold member and was supposed to get complimentary wifi in room but staff did not understand and failed to honor the service.