3 restaurants, breakfast, lunch, dinner served; Italian cuisine
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Reviews of Steigenberger Resort Achti

5 out of 5
Steigenberger Resort Achti
Khaled Ben Walid St, East Bank, Luxor

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 382 reviews" "
Rating 8 - Good. 118 out of 382 reviews" "
Rating 6 - Okay. 34 out of 382 reviews" "
Rating 4 - Poor. 20 out of 382 reviews" "
Rating 2 - Terrible. 10 out of 382 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well-maintained, clean, and spacious. The main restaurant had good options. The bar was nice for afternoon snacks and drinks.
Stayed 3 nights in Mar 2024
Response from Ahmed on Mar 31, 2024
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Ehab, Maple Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent view of the nile. Very relaxing and incredibly nice staff. Try not to book excursions through the travel agent on site as I found them more expensive than others. I definitely recommend the hot air balloon at dawn trip.
Stayed 2 nights in Jan 2024
Response from Mustafa El Ganzory on Feb 25, 2024
Dear Ehab,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

10/10 Excellent

L

Stayed 3 nights in Dec 2023
Response from Mustafa El Ganzory on Jan 14, 2024
Dear L,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

4/10 Poor

Fion

Stayed 3 nights in Dec 2023
Response from Mustafa El Ganzory on Feb 25, 2024
Dear Fion,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize that we were unable to meet your expectations. we are always dedicated to improving our services.Looking forward to welcoming you back again and serve you better

10/10 Excellent

Razin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and hospitality!!
Stayed 3 nights in Dec 2023
Response from Mustafa El Ganzory on Jan 14, 2024
Dear Razin,Thank you very much for taking the time to write your feedback and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.Thanks and Kind Regards,

6/10 Okay

Laura, Orange

Liked: Cleanliness, staff & service
Large property with Nile views. 3 restaurants and 2 pools. However, the "heated pool" was the same temp as the unheated one, wifi didn't reach my room so I had to go to the pool lobby to use the internet. The staff insisted the wifi was fine... Don't think I'd stay there again for the price.
Stayed 6 nights in Dec 2023
Response from Mustafa El Ganzory on Dec 16, 2023
Dear Laura,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was only for a night, but it was wonderful! The staff was more than helpful and so incredibly kind. I arrived a little before check in and was happy to grab lunch and wait, but they went above and beyond and got me in my room early. They could probably tell I was quite tired. This was my first trip to Luxor, but I have no doubt I will be checking in here again!
Stayed 1 night in Dec 2023
Response from Mustafa El Ganzory on Dec 5, 2023
Dear Haley,Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

2/10 Terrible

Mario

Stayed 4 nights in Oct 2023
Response from Mustafa El Ganzory on Dec 2, 2023
Dear Mario,Warm greetings from the STEIGENBERGER Resort Achti team and thank you for your comments. I apologize for any inconvenience during your visit and that we were unable to meet your expectations. Your comments have been discussed as we are always dedicated to improving our services.Looking forward to welcome you back for a better stay in our beautiful resort.

8/10 Good

Gardy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. One thing I would recommend, is to advise the cleaning staff to double check before walking in the room. We forgot to put the do not disturb sign. Before we knew it, the cleaning guy was walking in our room.
Stayed 3 nights in Oct 2023
Response from Mustafa El Ganzory on Nov 7, 2023
Dear Gardy, Thank you very much for your valued time that you spent to share with us your feedback about your recent experience at STEIGENBERGER Resort Achti. We are so delighted to know that you enjoyed your holiday with us and the efforts of our team exceeded your high expectations. Regarding to your comments kindly note that we shared all the mentioned points with the concerned departments to make sure to take the proper actions.Looking forward to welcoming you again soon to “your home away from home “in Egypt. Thanks and kind regards,

10/10 Excellent

Latchman

Stayed 2 nights in Oct 2023
Response from Mustafa El Ganzory on Nov 7, 2023
Dear Latchman,Thank you very much for taking the time to write your feedback on Booking site and to share your positive impressions.It has been an absolute pleasure having you with us during your precious holidays.We are very delighted to know that you enjoyed your stay with us in our resort.Looking forward to seeing and welcoming you again at Steigenberger Resort Achti, “your Home away from Home” in Egypt.

10/10 Excellent

Michael

Stayed 2 nights in Aug 2023
Response from Ahmed on Sep 25, 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

8/10 Good

Anuj

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Ahmed on Sep 25, 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

10/10 Excellent

Karen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location and views are stunning, service excellent and great value for money. Pool is lovely by the Nile. Highly recommend
Response from Front Office on Jul 26, 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, beautiful decor and facilities. Loved the safety aspects the hotel adopts with gates outside which allows tourists to wander around without all the harassment. The addition. Of a small shopping mall within the safety confines of the hotel grounds was very much appreciated. The staff of the hotel could not have been more accommodating. The restaurants etc were all excellent we would absolutely recommend this hotel to anyone
Response from Front Office on Jul 23, 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Leilani

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff were polite and respectful. The grounds were well maintained and the pools were nice. Food for breakfast and dinner for half board were good. Luxor was too hot when we visited recently so it was nice to have a place to just chill out at the spaciaous big airconditioned lounge after tours. Resort felt safe. The only thing i find hilarious was, when people check-in and are shown the room, the door access card doesn't work and then wait for a while for them to go down sort it out, and for this type of hotel, i find that crazy. And i noticed it happened to other hotel guests too. Very strange and don't understand why they would allow it (?tipping purposes?). Otherwise, we had a lovely stay and would recommend this hotel.
Stayed 3 nights in Jun 2023
Response from Front Office on Jun 13, 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 Good

Edward

Traveled with family
Liked: Cleanliness
This is the nice located praportie. On front of the Nile river. Hotel had a gate and was close to public axes which was providing a extra security. Staff was freandly and polite. Down part was that they couldn't speak English well ( eaven front desk ). Rooms where outdated. Overall was a good experiance.
Stayed 2 nights in Jun 2023
Response from Front Office on Jun 9, 2023
Dear valued guest,At Steigenberger Resort Achti-Luxor we consider our guests like family!We know that you have many other options when choosing where to stay in Luxor city. The fact that you chose Steigenberger Resort Achti is a great honor for us.We sincerely hope you enjoyed your stay and will come back again! Best Regards,

6/10 Okay

Alireza

Liked: Cleanliness
Disliked: Property conditions & facilities
It took us half an hour to check in, very slow staff The room needs renovation, old linens Food was good Restaurant staff were too lasy cleaning the tables so we had to walk around 15 min to find a clean table to sit and eat
Stayed 1 night in May 2023
Response from Front Office on Jun 9, 2023
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

8/10 Good

Scotty

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort with beautiful garden right on the Nile. Lots of good facilities and friendly staff. Some small items like power points and electrical appliances are outdated, there is a ferry dock next door which had a running diesel engine all day on one day. It spoils the pool area - don’t know what, if anything the hotel could do about that though.
Stayed 1 night in May 2023
Response from Front Office on May 16, 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insane Value
After bouncing around city to city and having a less than stellar room in a cruise ship, Steigenberger Resort Achti was like an oasis. Very reasonably priced, a comfortable bed, and a really quite tasty breakfast buffet with a view that will stay with you the rest of your life. Best breakfast spread I've ever had at a hotel. In the States, hotels that are twice the price give you everything half the quality of Achti. My only complaint is it feels a little too secluded. I know that sounds silly considering it's called a "resort." But it just kind of felt like I was stuck buying what the hotel was selling.
Stayed 2 nights in May 2023
Response from Front Office on May 14, 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Jean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating with early check in (came in on night train from Cairo). Staff pleasant - shops around the hotel grounds had shopkeepers that weren’t pushy which was unusual for our experience in Egypt.
Stayed 4 nights in Apr 2023
Response from Front Office on May 7, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

4/10 Poor

Edward

Liked: Room comfort
Disliked: Staff & service
Stay elsewhere.
This is a dated property on the river bank but away from town. WiFi offered is less than 1mbs reminiscent of speeds from 20 years ago. Hotel staff doesn’t respond to emails from guests before arrival. Hallways are lined with old stained carpets. Bathrooms in the rooms are cramped. Food quality is decent but forgettable. Stay elsewhere.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mehdi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inside the property everything was great, but we felt threatened walking outside as local people started asking personal questions
Stayed 1 night in Mar 2023
Response from Front Office on May 7, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front Office on May 7, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

4/10 Poor

Stephen

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Great Nile location. Breakfast buffet was good. The bad. Dried feces on top of comforter. Replaced with yellow stained comforter and sheets not properly dried. Replaced with clean comforter no sheets. No apology or acknowledgment from staff. Said the tour director untruthful overpriced say anything to make a sale. Not to be trusted. Friendly staff on arrival ignored when leaving WOULD NOT RECOMMEND
Stayed 3 nights in Mar 2023

10/10 Excellent

Destynie

Liked: Staff & service, property conditions & facilities
Great experience. Clean, close to restaurants and bed was comfortable
Stayed 2 nights in Mar 2023
Response from Front Office on May 7, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

8/10 Good

DEANGELA

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Front Office on May 7, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Front Office on May 7, 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

6/10 Okay

Richard

Traveled with family
Disliked: Staff & service, property conditions & facilities
Overall not a 5 stars standard. positives: breakfast, great views to the nile and nice shopping area within complex. Negatives: internet, service and size of room and beds. no option for late check out or day use.
Stayed 3 nights in Mar 2023
Response from Ahmed on Mar 17, 2023
Dear valued guest,Thank you very much for your valuable comments. We are deeply sorry for any unpleasant experience gained.We are particularly very care to study and working hardly to improve this points were raised on your mentioned review.It was valuable for us to consider in upgrading and maintain our level of service delivery. Rest assure that we are seriously taken over all your valued comments and notes in consideration to lead our staff to cover it and fulfill it professionally.The entire Steigenberger Resort Achti's Team is looking forward to welcome you every time in Luxor city. We are all optimistically ready to fulfill your needs at the utmost satisfactory level. Best regards,

10/10 Excellent

Abdul S

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service excellent staff very happy that we stayed with you
Stayed 2 nights in Mar 2023
Response from Front Office on May 7, 2023
Dear Valued Guest,Thank you for choosing the Steigenberger Resort Achti-Luxor for your stay. Commitment to service and guest satisfaction is our main concern.Our team have tried to anticipate your needs, receiving this very much positive comment is highly appreciated and retain extending our continuous effort. Once Again thank you for staying with us during your visit to Luxor city, and we invite you to include us in your future plans when you visit this area again.Looking forward to welcoming you again soon.Thank you,

8/10 Good

Marcus

Traveled with family
Liked: Cleanliness, staff & service, amenities
The rooms are dated and needs updating badly, but the overall hotel is ok. The shopping located out and to the left of the hotel is great, especially the jewelry store that you see as you first enter the shopping area on the left. The owner of the store is very friendly, kind, welcoming, honest, fair, and will treat you with the greatest respect and care, he's a really cool guy and so is his associate, they're very nice people!!
Stayed 1 night in Mar 2023
Response from Ahmed on Mar 17, 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

10/10 Excellent

Peter

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2023

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Resort was beautiful but the garbage around the property was awful. People need to quit throwing their garbage into the beautiful Nile River.
Stayed 3 nights in Jan 2023
Response from Ahmed on Mar 17, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very roomy and comfortable resort right on the Nile. Great room, good breakfast spread and very nice staff. I would definitely stay again.
Stayed 1 night in Jan 2023
Response from Ahmed on Mar 17, 2023
Dear valued Guest,Thank you for your recent stay with us. We know that you have many options when choosing where to stay in Luxor city, The Fact that you choose Steigenberger Resort Achti is an honor to us.We sincerely hope you enjoyed your stay and will come back again!Your positive review is a strong motivation encouraging our staff to spend extra effort to retain and even exceed your expectations on coming stays.We strive to make the experience at Steigenberger Resort Achti one you will remember forever. Looking forward to welcoming you again soon.Thank you,

10/10 Excellent

Caroline, Totternhoe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is an oasis of calm in Luxor. Beautiful location overlooking the Nile with pleasant gardens. Staff as always are delightful.
Stayed 8 nights in Jan 2023
Response from Ahmed on Mar 17, 2023
Dear valued guest,Greetings from Steigenberger Resort Achti-Luxor,Steigenberger Resort Achti's team would like to thank you for your honest fair review, we truly appreciate taking the time to write such a nice review.We serve all of our Guests with professional attitude accompanied by joy that comes from the heart in all our outlets; we have shared your nice words with all our associates.To receive such reviews, it gives us a motivational factor to achieve excellence and maintain our performance to meet our guests’ expectations and needs.As well your valued comments are highly considerable.We here at Steigenberger Resort Achti-Luxor sincerely hope that you took home memorable moments of your stay at our Resort and we hope that we will have the pleasure of welcoming you back in your home away from home very soon. Best regards,

8/10 Good

ATEF

Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome sunset view of the Nile!!!

10/10 Excellent

Nikita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent property at very affordable pricing. Only thing that could be better is the staff at dining who could be more friendly and courteous answering questions.

8/10 Good

M S

Liked: Cleanliness, property conditions & facilities, room comfort
Decent
Was a decent stay. Have received better service at other 5 star hotels but nothing to complain about necessarily. Would recommend as a cheaper 5 star option
Stayed 3 nights in Jan 2023

10/10 Excellent

Marijane, Green Valley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Best food I’ve had in Egypt. Lovely room. Gracious staff.

8/10 Good

Abdulsalam

Liked: Staff & service, amenities, property conditions & facilities

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, great breakfast! It’s pretty clean overall and the service was ok. I would stay here again. The area around the resort is pretty sketchy though.

10/10 Excellent

Samir

2/10 Terrible

Maryann

Stayed 1 night in Jan 2023

6/10 Okay

Alaa

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

6/10 Okay

Barunava

Traveled with family
They will not accept your credit card, only $$
They did not accept my credit card. Cant believe, in 2022 (almost 2023) a Five star resort does not have access to the credit card payment system. They were very reluctant to give me a payment receipt. Finally provided me one where they entered half of the actual amount. I was told that this is the way they save tax!!!! Location is good. Quality of breakfast is good.
Stayed 1 night in Dec 2022

8/10 Good

kazim

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel for family

4/10 Poor

Mona

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not a good experience. A/C didn’t work even after they “fixed it,” wifi is comparable to a dial-up connection—couldn’t get any work done, Karnak restaurant servers were rude/unpleasant—they look like you’re inconveniencing them and they don’t want to be there. Restaurant hostesses and front desk were nice. Overall I expected more from Steigenberger—wouldn’t recommend nor go back.

4/10 Poor

Wenbo

Traveled with partner
Disliked: Property conditions & facilities
What's good: The location is quite good, by the Nile river with good sunset view. Staff are friendly and most of time helpful. What's bad: Wifi is unacceptable bad!!! The connection is on and off for most of the time. I cannot watch Youtube with even the lowest resolution quality. We have to disconnect our phones to be able to have our laptop connecting to wifi. Basically, you can consider that there is no wifi here. Food is also bad, not fresh and choices are very limited. What's worse is that they don't have enough food for the amount of guests staying in the hotel. One day, I have to wait for 15 mins to get a clean cup. Another day, I waited for more than 30 mins and still not able to get a coffee because the coffee machine is not working. Table is left unclean until you chase and grab a staff member to do it for you. Overall, no way this is a 5-star hotel, I will say maybe an OK 3.5-star hotel, mostly due to its good location.

8/10 Good

Joseph Ibrahim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The food was lees than perfect. No flavor or over cooking. Too much oil in the salad for example and all you can taste is oil or no salt as another example. It was also served cold. It was as if prepared quickly by amateurs. But staff so friendly and pleasant to stay. Calm and peaceful. Get trained cooks and this will be too top notch. Cooks with good recipes who make sure food is prepared with care and not thrown together quickly. Something that would make me come back The food taste is like we have tourists coming all the time we don’t need to care about them coming back. Let’s make it just good enough to eat. The setting is beautiful. It would be nice to enjoy just as beautiful meals.
Stayed 3 nights in Dec 2022

8/10 Good

Peter

Liked: Cleanliness, room comfort
Internet was terrible and service was very slack and underwhelming. Lovely location and hotel though.
Stayed 4 nights in Dec 2022