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Reviews of Iberotel Luxor

4 out of 5
Iberotel Luxor
Khaled Ibn El Waleed Street, Luxor

Reviews

8.4

Very Good

Rating 10 - Excellent. 324 out of 764 reviews" "
Rating 8 - Good. 294 out of 764 reviews" "
Rating 6 - Okay. 96 out of 764 reviews" "
Rating 4 - Poor. 34 out of 764 reviews" "
Rating 2 - Terrible. 16 out of 764 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hongwei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staying is good, but the cheating behavior of the taxi drivers around the city is really annoying though it’s this city’s problem!
Stayed 2 nights in Mar 2024
Response from atef on Mar 26, 2024
Dear M. Hongwei, Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

6/10 Okay

Paul, Alexandria

Liked: Amenities
Disliked: Staff & service
The manager at reception exchanged money for me ,telling me that because of Ramadan he could only get a lower rate (a lot lower),later i was to find their was actually a machine in the hotel!....with a better rate than i got in cairo!!,also when i asked for a move to a room with a balcony overlooking the nile,the girl told me it would be an extra £32,i agreed to this and when i came back to change keys the manager suddenly changed it to £32 a night to the amusement of the female behind the reception who had initially told me £32,i felt the manager was showing off go the girls that he could do/charge what he wanted!......the room manager was very helpful and the food was good!
Stayed 2 nights in Mar 2024
Response from Atef on Apr 9, 2024
Dear Mr. PaulThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located hotel, friendly staff, we booked dinner as well and the food was sufficient, well rounded options and good taste. The rooms facing the street can be noisy. Overall good experience
Stayed 2 nights in Mar 2024
Response from Atef on Mar 23, 2024
Dear Mr. AndresThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good location in Luxor. Staff friendly. The breakfast had good options. The outside areas are very nice, lots of areas to sit and the pool area is a nice addition on the Nile. Room was a big size so lots of space and even in the heat was a nice temperature without using the aircon or heating
Stayed 3 nights in Mar 2024
Response from Atef on Mar 18, 2024
Dear Ms. SamanthaThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Shakhar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly/spoke great English, catered to our requests, will stay here on my next visit
Stayed 4 nights in Feb 2024
Response from Atef on Mar 16, 2024
Dear M. ShakharThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Philip

Traveled with partner
Liked: Staff & service, property conditions & facilities
It was refreshing to stay at iberotel. Luxor temple is a short walk away. Karnak is also relatively close. The hotel has a solid breakfast and the grounds are well maintained. The shower in the room was moldy but I guess that’s to be expected in Egypt. Other than that it was a good stay.
Stayed 2 nights in Jan 2024
Response from Atef on Feb 4, 2024
Dear Guest PhilipThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a river front position with a swimming pool on the Nile which is unique. We really enjoyed our swim in the pool. It's within walking distance of Luxor Temple and the Winter Palace. It is, however, at a noisy corner and the balcony door on our initial room didn't close properly which left the glazing ineffective. Fortunately we were moved on day 2 but there was no apology.... Breakfast is very good with a wide range of options and very pleasant waiting staff.
Stayed 4 nights in Jan 2024
Response from Atef on Feb 3, 2024
Dear M. GailThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Karen, arlington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Almost everything was wonderful. My room had a loose outlet which made charging my phone difficult. Staff throughout the property is lovely. I would definitely stay again. Location is good - walking distance to Karnak, Luxor, and the museums. The pool right on the Nile is a fun feature.
Stayed 3 nights in Jan 2024
Response from Atef on Feb 3, 2024
Dear Ms. KarenThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Sebanayagam

Liked: Cleanliness, staff & service, amenities
i had a early check in . it was good. the staff was very helpful. they also organised some trips for me. the restaurant and the breakfast was great too. the road seamed busy and noisy. nut i had no trouble sleep. the phone charging location from the bed was a bit difficult.
Stayed 3 nights in Dec 2023
Response from Atef on Jan 21, 2024
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Atef on Jan 21, 2024
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

6/10 Okay

SAFEERA

Liked: Cleanliness
Great location but not so great service.
Great location on the East Bank on the Nile Corniche. Lovely views of the Nile river. Check in was not great - incorrect room was assigned as the booking was not looked at correctly - was then given another room on a lower floor overlooking the garden and Nile. Room was ok - a bit outdated and limited facilities. Wouldn't advise on taking a room above the garden cafe as it stays open all night with loud music playing - was awoken by the music and had to call reception twice and complain before they switched it off. On check out the night manager wasn't really bothered about my complaints and just carried on with the checkout. So I'd say if you're going to book this place - take a room on a higher floor or on the side.
Stayed 2 nights in Dec 2023
Response from Atef on Jan 9, 2024
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

2/10 Terrible

Parthiban

Stayed 3 nights in Dec 2023
Response from Atef on Jan 9, 2024
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Kimiko

Stayed 2 nights in Dec 2023
Response from Atef on Jan 9, 2024
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Lilian

Stayed 2 nights in Dec 2023
Response from Atef on Jan 3, 2024
Dear Ms. LilianThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Lilian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic breakfast buffet. Helpful staff found us an affordable taxi. Great location with beautiful views of the Nile. They helped us finding a tour and laundry was great too!
Stayed 1 night in Dec 2023
Response from Atef on Jan 3, 2024
Dear Ms. LilianThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Pushkar

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
2 day trip to Luxor
Good hotel and location; However the rooms are weary and needs a serious uplift. Service is slow and check in experience was poor. Breakfast spread was great and location amazing.
Stayed 1 night in Dec 2023
Response from Atef on Dec 24, 2023
Dear Guest PushkarThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Tyrus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with this place. Nice, clean, great pool with nile view.
Stayed 2 nights in Dec 2023
Response from Atef on Dec 24, 2023
Dear Guest TyrusThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Choice of places to eat. Fabulous view over Nile. Woke up every morning to hot air balloons floating over west bank. Only small quibble not much veggie choice in bar. Although wifi not perfect it worked enough for us.
Stayed 6 nights in Nov 2023
Response from Atef Hussein on Dec 5, 2023
Dear Ms. Caroline,Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

liane, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very accommodating no matter where you went in the hotel. Very friendly. Sometime the younger inexperienced staff in the restaurants needed more direction to get things done but generally others were always cleaning or fixing things. I really appreciate feeling safe by security and concierge.
Stayed 2 nights in Nov 2023
Response from Atef Hussein on Nov 24, 2023
Dear Ms. LianeThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us and we succeeded to meet your expectations. Please rest assured that we are acting appropriately to address the comments mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future, looking forward to welcoming you back again at our hotel Iberotel Luxor.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Atef on Nov 19, 2023
Dear Ms. Rashel,Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Helen

Liked: Cleanliness, staff & service, room comfort
Public areas especially the gardens and pool are gorgeous. Loads of seats and loungers for watching the sun set over the nile. Idyllic. The rooms are clean and comfortable and good size but a bit dated and worn. The light fittings wobbled etc. I had a balcony indoors looking at reception. If i went back I'd look at upgrading to a nile view room
Stayed 2 nights in Nov 2023
Response from Atef on Nov 19, 2023
Dear Ms. Helen,Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

JORGE

Stayed 2 nights in Oct 2023
Response from Atef Hussein on Nov 15, 2023
Dear Mr. JorgeThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at this hotel is amazing! The gentleman that help with the bags are friendly and kind. Mayar is amazing! I don’t think I have ever seen anyone handle as many details at one time and remain calm, cool, and collected. She is, in my opinion, a rockstar! Breakfast is good, and the cooks are very friendly. I would recommend more staff to help with coffee/tea/ cleaning tables service.
Stayed 3 nights in Nov 2023
Response from Atef Hussein on Nov 8, 2023
Dear Ms. DeborahThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, been staying there for 10 years so I think that says it all, would not stay anywhere else !!!!!👍
Stayed 14 nights in Oct 2023
Response from Atef on Oct 29, 2023
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Erick, Richmond Hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Location, Amazing customer service. Highly recommend anyone going to Luxor to stay in this excellent hotel. Beautiful Decor, Delicious food. I will definitely stay here again.
Stayed 1 night in Sep 2023
Response from Atef on Oct 17, 2023
Dear Mr. ErickThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Neil

Stayed 1 night in Oct 2023
Response from Atef Hussein on Oct 17, 2023
Dear Mr. NeilThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Armando

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel in a great location, avg service.
Great location right next to the Nile river, the pool is amazing and back garden as well, the hotel is great overall, breakfast is very good and lots of options. It can get really noisy since its next to a main street. Internet is really bad, all over the place, the hotel is a 5 minute walk to the luxor temple. overall a good experience.
Stayed 3 nights in Oct 2023
Response from Atef on Oct 14, 2023
Dear Guest ArmandoThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

4/10 Poor

Kirk

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uncomfortable beds. Limited and poor food options.
Stayed 2 nights in Oct 2023
Response from Atef on Oct 12, 2023
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Simona

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with garden and swimming pool with view of the Nile. Amazing staff
Stayed 2 nights in Oct 2023
Response from Atef Hussein on Oct 10, 2023
Dear Ms. Simona,Thank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

6/10 Okay

Erika

Traveled with group
Liked: Amenities
The hotel looks older in person. Beds are not that comfy and when we asked for an iron they said they didn’t have any in hand, and that the only option was to send clothes to the laundry services.
Stayed 2 nights in Sep 2023
Response from Atef Hussein on Oct 8, 2023
Dear Ms. ErikaThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Sana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super responsive. Mr. Ahmed dealt with some of my concerns, as did some of the other team members throughout the stay. Wish i spent some time in the lovely garden. Would highly recommend the River view over the Street view.
Stayed 2 nights in Sep 2023
Response from Atef Hussein on Sep 29, 2023
Dear Ms. SanaThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

jeanine, Winnetka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be coming back here in Luxor just what I need the pool and bar area was my favorite places
Stayed 1 night in Sep 2023
Response from Atef on Sep 29, 2023
Dear Ms. JeanineThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Jehenifer

Stayed 2 nights in Sep 2023
Response from Atef Hussein on Oct 19, 2023
Dear Ms. JeheniferThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

joseph

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Atef Hussein on Aug 24, 2023
Dear MR. JosephThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

GUGLIELMO, Chateauguy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Atef on Jul 22, 2023
Dear Mr. GuglielmoThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

2/10 Terrible

Phillip

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was OK. First room AC didn’t work. Second room was even worse would not recommend staying again.
Stayed 1 night in Jul 2023
Response from Atef on Jul 12, 2023
Dear MR. PhillipThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Uht

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in Jul 2023
Response from Atef on Jul 4, 2023
Dear Guest UhtThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

6/10 Okay

Alexandra

Traveled with family
Liked: Cleanliness
Rooms are extremely outdated and a little dusty. Beds are hard and sheets are rough, but clean. The hotel grounds are nice, however. Pool deck and restaurants are great. Location is convenient as a walk to Luxor Temple is around 10 minutes only. I did have an issue with staff knocking on my door at 10-11 PM at night offering things I did not request. Despite having a “Do Not Disturb” sign. I thought that was weird and I was solo, so it was a little unnerving.
Stayed 2 nights in May 2023
Response from Atef on Jun 14, 2023
Dear Ms. AlexandraThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

8/10 Good

Nadifa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Atef on May 31, 2023
Dear Guest NadifaThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful hotel! We were so pleased with all of the amenities and the view from our balcony was incredible.
Stayed 1 night in May 2023
Response from Atef on May 25, 2023
Dear Mr. RobertThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

seh khim cleo

Stayed 2 nights in May 2023
Response from Atef on May 11, 2023
Dear Guest Seh Khim CleoThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Atef on May 6, 2023
Dear GuestThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved my stay at Iberotel to start off my trip in Egypt. Everyone was very welcoming. Their is safety at the hotel. We took the room with view on the Nile and I must say that the view was breathtaking. You can also take a boat to cross the Nile from the hotel. We even had our private boat driver that became a new friend. Also, the breakfast has a lot of varieties. The food was to my liking. The decor of the hotel is nice. Our room was not that big, but it was totally fine for two people. I would suggest to have buy a sim card once you arrived at the airport. Although, the wifi at the hotel was still good, even in the room.
Stayed 3 nights in May 2023
Response from Atef on May 6, 2023
Dear Ms. KimberlyThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay while waiting to board on a Nile cruise. It was the perfect location for an evening walk along the river and Luxor temple.
Stayed 1 night in Apr 2023
Response from Atef on May 1, 2023
Dear Mr. LeonardoThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Carol

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything the room the food the people
Stayed 1 night in Apr 2023
Response from Atef on Apr 30, 2023
Dear Guest CarolThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

6/10 Okay

Kimberly

Liked: Staff & service, amenities
This is both an honest and objective summary to benefit potential future guests and hotel management. I stayed at the hotel from April 14-21 after reading several reviews. The purpose of which was to decide if we recommend this hotel for clients we host for tours in Luxor. The staff are super friendly and helpful. The exterior of the property is well maintained. The view is gorgeous. The outside seating area, both swimming pools, Lotus Boat, and lobby are very nice. However, once you enter the floors to access the actual rooms the experience changes dramatically. The hotel does not smell fresh or clean. The woodwork is clearly aged, in both the hallway and inside the room. Though the bed linen and towels (especially the bath towel and face towel) were very good quality, the mattress quality was thin and uncomfortable. They also do not use a mattress pad between the fitted sheet and the mattress. I wish that the property owners would invest into better mattresses and refreshing and cleaning the doors, furniture, and closets. Wifi access was ok as well. In general I was safe and had a good view but I did not enjoy my room. I would have second thoughts about recommending this location to our clients who visit Luxor for Tours. Also, the pictures of the property must have been edited to make the rooms look much brighter and new than they actually are.
Stayed 7 nights in Apr 2023
Response from Atef on Apr 27, 2023
Dear Ms.KimberlyThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Olivia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, close to train station (perfect if coming in the Watania Night Train from Cairo). Staff very professional and able to accommodate early check-in. Property ground is gorgeous! Great views to Nile river. They have Feluccas rides within the hotel that we are also a pleasant surprise. Highly recommended!
Stayed 1 night in Apr 2023
Response from Atef on Apr 27, 2023
Dear Ms. OliviaThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

gregory, Bartlett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and view. Fantastic staff. Bishov at the front desk was extremely helpful. The breakfast staff were great.
Stayed 2 nights in Apr 2023
Response from Atef on Apr 25, 2023
Dear Mr. GregoryThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

10/10 Excellent

Mila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
Overall excellent experience. Clean, comfortable rooms and great breakfast. During our stay we saw them bringing in a lot of new mattresses too. So they're making the rooms even comfier!
Stayed 1 night in Apr 2023
Response from Atef on Apr 21, 2023
Dear MilaThank you for spending your holiday in our Iberotel Luxor and taking the time to review our hotel. We are glad to know that you had a pleasant stay with us, and we succeeded to meet your expectations. Once again, thank you for the lovely comments encourages us to move forward and better serve our dear guests. Looking forward to welcoming you back again at our hotel Iberotel Luxor. Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager

6/10 Okay

Claude, Union City

Traveled with partner
Disliked: Property conditions & facilities
Property typical of an airport hotel. We got there late hoping to get a few hours before our connecting flight. The room was hot and took quite some time to be comfortable. Not how it should be.
Stayed 2 nights in Apr 2023
Response from Atef on Apr 20, 2023
Dear M. ClaudeThank you for spending your holiday in our Iberotel Luxor and taking the time to share with us your experience. We do apology that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are acting appropriately to address the problem Mentioned and prevent future occurrence. Once again, we appreciate sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you, once again, for your visit to our hotel, and your valued feedback. Kind Regards Atef Hussein General Manager