Ratings based on 56 Verified Reviews

4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Couples
by A verified traveler from Warwick

Excellent old style hotel

Posted Apr 27, 2017
Pros: Old style service, rooms and atmosphere. The gardens are superb.
Cons: Not a lot, coat of paint on the outside.
Location: Central for Luxor easy to get across the Nile via the ferry or boats.
We have been fortunate to stay here before and at the now demolished new hotel and the pavilion wing. If you want modern facilities then do not stay here, stay in a soulless modern climate controlled box. Service at Breakfast was first class, same with the bar, we often ate in the evening ordering room service and had an excellent service. Worth the little extra to stay here rather than the Pavilion wing. Staying again in May.
Comment from Hotel Management
Apr 30, 2017 by SSHAWER, Hotel Management
Dear Valued Guest Thank you for your stay at The Sofitel Winter Palace Luxor recently and we are delighted hosting you and your family with us. We are indeed very pleased on the way you describe your experience at the hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you for appreciating our room, Pool, food, Royal garden, overall facilities, service and hospitality. Thank you so much for your valuable recommendation. We hope that on your future visits to Luxor, The Sofitel Winter Palace will be your destination again as we look forward to welcoming you back. Kind regards, Selim SHAWER Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2017
Excellent staff, hotel loaded of history I highly recommend the hotel and we will be there again in the near future
Comment from Hotel Management
Apr 30, 2017 by SSHAWER, Hotel Management
Dear Valued Guest, Thank you for your stay at The Sofitel Winter Palace Luxor recently and we are delighted hosting you with us. We are indeed very pleased on the way you describe your Luxury experience at the hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you so much for your valuable recommendation. We hope that on your future visits to Luxor, The Sofitel Winter Palace will be your destination again as we look forward to welcoming you back. Kind regards, Selim SHAWER Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Rotherham,U.K

A historic hotel by the Nile

Posted Apr 1, 2017
Pros: The atmosphere is wonderful,staff helpful and wonderful comfortable beds
Cons: I was unable to get my bill made out in English Pounds(so I could see how much I,d spent)and this option would be helpful.
Location: Hotel is on the Nile,with lovely views from the front towards the West Bank where most of the sites people visit are located.
A relaxing stay in a hotel with great ambience.Exceptional grounds beautifully kept,lovely food with a choice of eating places on site.The pool area is lovely,with helpful staff who look after you well. It is an ideal base for any excursions for the history buffs,but for just relaxing and recharging time the batteries,it is ideal.
Comment from Hotel Management
May 20, 2017 by Monia MOURAD, Hotel Management
Dear Valued Guest Greetings from the land of the Pharaohs! The whole team of the Winter palace are thanking you most sincerely for your interest to the Sofitel Winter Palace Luxor, and are indeed delighted to read that you enjoyed the facilities and services provided by our dedicated team members. As you stated, our team is very much committed to serve with sincerity, care and passion in order to ensure each Guest a memorable stay and experience, your gratitude and kind words are shared with all the team members I sincerely hope that you took home memorable moments of your stay and that we will always have the pleasure to welcoming you back very soon. With best regards, Monia MOURAD Guest Experience
5 out of 5
Recommended
for Everyone
by A verified traveler from northampton uk

Palatial

Posted Mar 30, 2017
Treated like king and Queen in fantastic Winter palace
Comment from Hotel Management
Apr 30, 2017 by SHSAWER, Hotel Management
Dear Mr. Tony, I am delighted to read your review and thank you for taking the time to write such an excellent feedback regarding your recent stay at The Sofitel Winter Palace Luxor. We, at The Sofitel Winter Palace Luxor ensure that all valued Guests received uninterrupted and impeccable service and attention throughout their stay. We likewise anticipate guest's needs and create exceptional Luxury experience that gives lasting memories to our discerning Guests. Once again, thank you for your exceptional feedback and we look forward to welcoming you back in not so distant future. Warmest regards, Selim SHAWER Hotel Manager
4 out of 5
by Valerie

Old world elegance and service

Posted Feb 10, 2017 on Hotels
Historic ambiance outweighs somewhat faded glory. The service was outstanding with old world elegance. Breakfast was first class. Room service food was good and reasonably priced. Staff couldn't be more accommodating.
Comment from Hotel Management
May 20, 2017
Dear Ms. Valerie, Greetings from the land of the Pharaohs! The whole team and i are thanking you most sincerely for your interest in Sofitel Winter Palace, and are indeed delighted to read that you fully enjoyed the historical charm of the great old palace, facilities and services provided by our dedicated team members. As you stated, our team is very much committed to serve with sincerity, care and passion in order to ensure each Guest a memorable stay and experience, your gratitude and kind words are shared with all the team members I sincerely hope that you took home memorable moments of your stay and we hope that on your future visits to Luxor, The Sofitel Winter Palace will be your destination again as we look forward to welcoming you back. With best regards, Monia MOURAD Guest Experience
5 out of 5
by Christopher

Great

Posted Feb 3, 2017 on Hotels
Definitely will go back enjoyed our holiday
Comment from Hotel Management
May 20, 2017
Dear Valued Guest Thank you for your stay at The Sofitel Winter Palace Luxor recently and we are delighted hosting you with us. We are indeed very pleased on the way you describe your Luxury experience at the hotel and such commendable remarks makes us extremely proud of the kind of service we cater to our discerning Guests. Thank you for appreciating the overall facilities, service and hospitality Thank you so much for your valuable recommendation. We hope that on your future visits to Luxor, The Sofitel Winter Palace will be your destination again as we look forward to welcoming you back. With best regards, Monia MOURAD Guest Experience
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 1, 2017
Cons: The quality of the mattresses could improve.
The view from the hotel is very nice, you can see the Nile river from the front porch. The breakfast is excellent.
Comment from Hotel Management
May 20, 2017 by Monia MOURAD, Hotel Management
Dear Valued Guest, It was our pleasure having the chance to host you us at the Sofitel Winter Palace Luxor. Let me seize this opportunity to thank you for taking the time to share with us your thoughts of your last visit. We are delighted to read that you had a unique Luxury experience and that our colleagues succeeded to come up to your expectations. The kind words are passed over to the team, and we look forward to welcoming you back in the close future. With best regards, Monia MOURAD Guest Experience
5 out of 5
Recommended
for Families
by A verified traveler from London, UK

A wonderful traditional Hotel

Posted Dec 29, 2016
Pros: The courtesy and friendliness of the staff. The gardens and pool area. The central location. The cosiness of the Bar in the evenings.
Cons: The food in the 1866 Restaurant was disappointing for a Restaurant of such calibre.
Location: Excellent central location for reaching all the sites in and around Luxor - Luxor Temple, Luxor Museum, Karnak Temple, Felucca trips on the Nile etc
The moment we arrived at the Luxor Winter Palace we were give a warm welcome and throughout our stay every member of staff greeted us with a smile and seemed genuinely pleased to look after us. The rooms are grand and traditional in style and the gardens are absolutely beautiful and so well maintained.
5 out of 5
Recommended
for Everyone
by A verified traveler from oceanside, CA.

Nice hotel.good location Nice Nile view

Posted Dec 4, 2016
Pros: Location Staff
Cons: Breakfast buffet was vey limited compared to other five stars hotel.
Location: Luxor temple nearby. Banks and stores are very close too.
Staff very helpful Excellent location Easy check in and check out Very elegant bars and restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Memorable experience

Posted Dec 1, 2016
Very helpful staff particularly Randa at the front desk she was extremely friendly and helpful. I will come back again.